UrHair
Reviews and Complaints

This website, UrHair, is not what it seems. I made the mistake of ordering two wigs from their online store, thinking that they would be as beautiful as they were described and shown in the pictures. However, I quickly realized that the reviews and remarks were fake and misleading, as the quality and make of the product were far from great.

When I reached out to their customer service to express my dissatisfaction, they refused to give me a refund, claiming that all the wigs were made overseas, most likely in China. They even tried to make me feel guilty for attempting to return the wigs. After three weeks of back and forth, they finally refunded me only 1/3 of the money I had paid.

Later, I went to a regular wig store and was told that the quality of the wigs I had received was poor and not even real hair. I felt scammed and lost around 107 GBP.

I strongly advise everyone to stay away from this website. It is not legit and will only cause you disappointment and financial loss.

I recently purchased a wig from UrHair to help me through my battle with breast cancer. I was hoping for a natural, real hair wig to make me feel more like myself during this difficult time. Unfortunately, what I received was a synthetic wig of extremely poor quality. Not only was the color completely wrong, but it looked nothing like the illustration on the website.

As soon as I received the wig, I emailed UrHair to inquire about returning it for a refund. However, I have received three replies from them, all asking me to consider their position as it cost them a lot of money to customize the wig. They have suggested that I wash it and take it to a hairdresser to reshape it, or even use it as an alternative. This is absolutely unacceptable customer service.

I paid over ?150 for a wig that I cannot and will not wear. The length is uneven, with one side being three inches longer than the other, and the back being around three inches shorter than the front. This is supposed to be a shoulder-length wig, but it is all over the place. I am extremely disappointed and frustrated with my experience with UrHair.

I understand that mistakes can happen, but the way that UrHair has handled this situation is completely unacceptable. As someone going through a difficult time, I was hoping for a company that would be understanding and compassionate. Instead, I have been met with excuses and a complete lack of concern for my needs as a customer. I would not recommend UrHair to anyone looking for a quality wig or good customer service.

I had a really bad experience with UrHair. I ordered a wig from them that was supposed to be made of human hair. But when it arrived, I could tell right away that it was synthetic and made of nylon. It looked really cheap and you could even see the cap through the hair. I was so disappointed and disgusted. I've bought better wigs for Halloween for a fraction of the price.

I immediately emailed UrHair to ask for a refund and an address to return the wig to. But instead of helping me, they started offering me partial refunds. First it was ?40, then ?50, and then ?60 if I agreed to keep the wig. But I didn't want to keep it - I wanted a full refund. It was clear that they were just trying to get out of giving me my money back.

To make matters worse, I found out that UrHair is actually based in China, not the UK like they claim on their website. That made me even more suspicious of them. I felt like they were trying to deceive me and take advantage of me.

Thankfully, I had paid for the wig using PayPal on my credit card. So when I couldn't get anywhere with UrHair, I opened a dispute with PayPal. After reviewing the evidence, PayPal ruled in my favor and I got my money back.

I was really disappointed with UrHair and I wouldn't recommend them to anyone. In fact, I found out that the BBC did an investigation into them in October 2020 and uncovered some shady practices. So if you're thinking about buying from UrHair, I would suggest doing some research first.

So, I bought a wig from UrHair, thinking it was a UK-based company. But when the wig arrived, it was synthetic and looked nothing like what was advertised. I tried to contact the company for a return address, but they didn't respond for five whole days! Can you believe it?

Turns out, the company is actually based in China, even though they advertise a .co.uk mailing address. And they won't give you a return address unless you go through a whole process of partial refunds and keeping the wig. What a hassle!

Luckily, I paid through PayPal and asked them to get involved. It took me four whole weeks of constantly messaging this bogus company and phoning PayPal before I finally got a full refund. I was one of the lucky ones, let me tell you.

I wouldn't recommend using this company at all. They prey on vulnerable people who just want to buy a good wig, and then cause them a ton of stress and hassle. And to top it all off, they sell inferior products for top dollar and will do anything to keep your money.

But hey, at least I have the address provided by PayPal now. If anyone needs it, I'll be happy to provide it for them. Just don't make the same mistake I did and order from UrHair.

I recently purchased a wig from UrHair and I must say, I am quite disappointed with the product. As a cancer patient, I was looking for a wig that would be comfortable and suitable for my sensitive scalp. I ordered the Arrow Wig from the Ellen Wille Collection (Perucci) which was advertised as great value for people like me who wear wigs all the time. However, I was in for a rude shock when I received the wig.

Firstly, I noticed that the pictures used on the website were the same as those used by Ellen Wille, which I found to be quite misleading. I paid a whopping 132 UK pounds for the wig, only to find that it was completely unwearable for someone like me. The cap inside was unsanitary and there were no side flaps as is common with normal wigs. The wig was so bad that it could only be worn at night with no light, as you can see in the pictures.

I tried to contact UrHair to return the wig and get a refund, but they refused to do so. They did not even bother to call me or provide a phone number for me to reach them. I emailed them pictures of the wig, but they still refused to take it back. The wig still had the label on it, as you can see in the pictures, and the finishing was terrible.

I am appalled at the way UrHair treats people, especially those who are going through a tough time like cancer patients. We are already fragile and vulnerable, and the last thing we need is to be scammed out of our hard-earned money. I am happy to forward any emails as proof that this is a scam. Please do not make the same mistake as I did and lose your money.

This company, UrHair, is not to be trusted! I made the mistake of not doing enough research before placing my order and I deeply regret it. If you're looking to throw away your hard-earned money, then go ahead and order from UrHair. But if you want to avoid frustration and disappointment, then stay far away from this company.

Their website is full of lies and false information. They have a UK address and a picture of supposed professionals, but it's all a big fat lie! This is actually a Chinese company and the quality of their wigs is absolutely terrible. I received the worst quality wig I've ever seen in my entire life.

When I asked for a refund, I received a pushy response that was clearly translated by Google. Some of the sentences were so laughable that it was hard to take them seriously. They even asked me to give the wig a chance! Can you believe that?

I paid a whopping ?179 for a wig that I wouldn't even wear on Halloween. It's embarrassing to say the least. Losing that much money is bad enough, but the disappointment and anger I felt after waiting for over a month for my supposedly "real looking wig" was even worse.

I urge you to spare yourself the aggravation and stay far away from this company. They should not be allowed to get away with this kind of behavior towards people who buy with trust. Stay away, stay away!

I gotta say, I wouldn't recommend buying any wigs from UrHair. They're pretty shady, if you ask me. I ordered two wigs from them, spending a whopping ?300, and when they finally arrived, they looked nothing like the ones on the website. They were supposed to be lace front wigs, but they weren't even close. I was pretty disappointed, to say the least.

When I contacted UrHair about it, they told me to take one of the wigs to a hairstylist to try and make it look more like the one in the photos. Um, excuse me? That's not how this works. I asked for the address to send them back, but they told me that their manufacturing site was closed for Chinese New Year, so it would take a while to return them. I think they were hoping I'd just give up and keep the wigs, but no way was I going to do that.

They offered to make me a new wig of the same style (no thanks), a completely different style with 15% off (still no thanks), and then offered me ?10 and then ?40 in compensation. Honestly, none of that was good enough for me. I've bought much better wigs for way less money.

And get this - even though their website is a .co.uk address, they're not even based in the UK. The package I got came from the US, but apparently their wigs are made in China. So, yeah, not exactly what I was expecting.

Long story short, I wouldn't recommend buying from UrHair. Save your money and find a better wig company. Trust me, you'll thank me later.

I recently ordered a wig from UrHair and unfortunately, it was nothing like the one I had in mind. I reached out to their customer service team and they suggested that I take it to a hairdresser. While they did offer me another wig as compensation, I couldn't trust them to get it right this time. I specifically requested that they show me the wig I wanted in the color and style of Judy Dench, but they only showed me pictures of celebrities wearing similar wigs. I wanted to see the wig on a stand or in someone's hands before I made another purchase.

After declining their offer, I asked for a full refund within 7 days. It took them a while to respond, but they eventually asked me to return the wig and they would put £25 in my account. However, I was not willing to pay for the return shipping at such a high price. I want a full refund and I found a return address on my parcel from Uniwigs, which I found on Google. The address is Msi Worldwide Limited, Unit 1 Pier Road, Feltham, Middlesex TW14 0TW. I hope this information is helpful to others who may be struggling to find the return address.

Overall, I was disappointed with my experience with UrHair. While they did try to offer me a solution, it wasn't what I wanted and I couldn't trust them to get it right the second time around. I hope they can improve their customer service and provide better options for their customers in the future.

UrHair claims to be a UK-based company, but don't be fooled! They're actually located in China, and even their website shows that they're 8 hours ahead of GMT. They also claim to be a limited company, but they're not registered with Companies House. Be careful, as they don't provide a UK number or address.

Their Chinese address is just a PO Box, and they don't even provide a returns address. They expect customers to REQUEST a return, which goes against the Consumer Rights Act. To make matters worse, they try to penalize customers by reducing the refund amount.

Their IP address uses a VPN to make them appear in the USA. They use branded wig stock images, but they produce fake wigs. This is a clear breach of the Consumer Regulations Act, which gives you the Right to Cancel. Despite being quoted the law, they REFUSE refunds.

If you've been scammed by UrHair, here's what you can do. Raise a claim with PayPal and keep all correspondence at dispute stage to a minimum. State the law and your right to a refund. You can raise claims under Item Not Received, Not as Described, or fraud.

If you're not using PayPal, raise a 'charge back' with your bank or a claim with your credit card company if the amount is over ?100. You WILL get your money back. Tell them you're a fraud victim and do it ASAP, as you may need to wait for the case to be investigated. They have to allow the seller to respond.

Once the case is escalated, don't engage with the company. They may try to email you with scaremongering tactics (like offering only a 30% refund), but hold out. Take screenshots and keep all records. Action Fraud will give you a crime reference number.

Finally, leave a negative Trustpilot review to warn others about this scam. Don't let UrHair get away with their fraudulent practices!

I had to start wearing wigs due to Alopecia and my regular supplier was closed because of Covid. So, I decided to try URHair. Before placing my order, I asked if I could return one of the two shades I bought in case I didn't need it. The response was positive, so I went ahead and ordered.

However, the wigs took forever to arrive, as they were made in Shanghai. When I finally received them, I was disappointed to find that the one I liked the color of was very thin and had a bald patch on top with no hair. To make matters worse, there was a clump sewn together that produced a mini ponytail. It was totally useless. Also, the dark brown hair on a light color cap made it possible to see through the hair when it moved.

I contacted Lisa, the owner of URHair, to return the wig for a refund. Her response was to reconsider because she would lose money. I had spent over ?120 and waited for five weeks! Her next response was to offer a 15% discount if I ordered two more wigs. I refused and said I would take ?100 back and pay for the return myself. I didn't need to offer this.

The next response was to give her ANOTHER ?80 to order again. I am now going through my bank for a FULL REFUND. These wigs look nice in the pictures and when you first take them out of the box, but they are no good for everyday wear. They are very thin and not suitable for everyday use.

My current four wigs (all the same) have lasted over three years and are far better than these. URHair uses the same Shanghai manufacturer and chart for their website as many other sellers use and has no control over quality. They are simply 'middle men.'

How could you even wear this to the dentist? It's a dead giveaway that it's a wig. The quality is terrible. Returns are complicated, as what is written on the website. Lisa is complicated and won't accept returns. I will let the bank sort this out now. AVOID.

The last photo shown is of my current wig that has had over three years of everyday use. It has a perfect parting and no bald patches, even now. It is still very thick.

UrHair is a company that I strongly advise against using. They have caused me and many others a lot of trouble. I have been in contact with several internet crime organizations to try and stop them from trading. They have also been reported to the Chinese Internet Crime department. It is important to be careful when dealing with this company as they can be very dangerous, especially if you are a cancer patient or someone who is already fragile.

If you do decide to use UrHair, be prepared to not get your money back. They are known for bullying and dehumanizing their customers in their emails. It is a very unpleasant experience and I would not recommend it to anyone.

There are many victims out there who have had similar experiences with UrHair. They have created a link where you can find more information about their experiences. It is important to spread the word about this company so that others do not fall victim to their scams.

In conclusion, I strongly advise against using UrHair. They are a dangerous company that will not hesitate to bully and dehumanize their customers. If you are looking for a reliable and trustworthy hair company, I suggest looking elsewhere.

I strongly advise you to read the reviews on Trust Pilot before considering purchasing from UrHair. Many people have unfortunately been deceived by this company, which promises to send you the exact hair you see in the photos and claims to be made of human hair, only to receive a completely different product that is not even made of human hair. To make matters worse, the company refuses to refund customers as promised on their website, and instead sends endless emails trying to convince you to buy more wigs at a discounted price. It's a complete scam!

I myself have fallen victim to this company and have had to resort to getting PayPal involved to try and get my ?194 back. I'm not alone, as many others have reported this company to trading standards for their dishonest practices. It's important to spread the word and warn others not to make the same mistake. Do NOT buy from UrHair!

ficial hair, not real hair as advertised on the website. The cap is also different from what was shown in the pictures. I was disappointed with the quality of the product and even more so with the customer service. When I tried to request a refund, they gave me a generic response about how much time and money they spent on the wig and how it cost them a lot. They even said they wouldn't resell or use it if I returned it. It's clear that they don't care about their customers and are only interested in making a profit. The box the wig came in was even from a flower company, which is suspicious. I wouldn't recommend this site to anyone. Save your money and buy from a reputable company instead.

I wouldn't recommend purchasing from UrHair, especially if you plan on using your debit card. I recently ordered a human hair item from them, but what I received was a synthetic item that looked nothing like what was advertised. It was disappointing to say the least.

I tried to return the item for a refund, but after two weeks of back and forth with their customer service representative, Lucy, it became clear that they had no intention of allowing me to return the item. It's frustrating because their website looks so professional and trustworthy, but in reality, they'll send you anything just to make a sale.

I wish I had read the reviews before making my purchase. There are so many negative reviews out there, and it's clear that I'm not the only one who has had a bad experience with this company.

If you do end up having a bad experience with UrHair, you can report them to British Trading Standards and attempt to make a claim through your bank's Chargeback scheme. It's a hassle, but it's better than being stuck with a product you didn't want and can't use.

So, I recently had an experience with UrHair (urhair.co.uk) that left me feeling pretty frustrated. I made a mistake and accidentally ordered the wrong wig, so I immediately tried to cancel my order just six minutes after making the purchase. Unfortunately, the company refused to cancel my order and went ahead and charged my account anyway.

I tried to communicate with the company through email, but it quickly became clear that I was mostly receiving automated responses rather than messages from a real human being. I kept demanding a refund and for them to stop the transaction, but the responses I received were just plain infuriating. They told me to "do them a favor and keep the item" or that cancelling the order would have "bad effects on their account." It was just excuse after excuse.

In the end, I decided to report the company to PayPal, which handled the transaction. I'm still waiting for a resolution, but I'm hopeful that PayPal will be able to help me out.

Overall, I was really disappointed with my experience with UrHair. It's frustrating when a company won't work with you to resolve an issue, especially when it's something as simple as cancelling an order just a few minutes after it was placed. I wouldn't recommend this company to anyone, and I'll definitely be looking elsewhere for my wig needs in the future.

So, I bought this wig from UrHair, it was supposed to be a remy one. When I got it out of the box, I was pretty excited to try it on. But then, I started brushing it with the brush I also bought from them, and oh boy, the amount of hair that fell out was insane. I thought it was just a one-time thing, but when I brushed it again, it happened again. And to make things worse, the hair on the top was so thin that you could see the cap underneath. I was so disappointed with the product that I decided not to wear it at all. What a waste of money, I tell you.

I don't even feel like contacting the company because I'm sure they'll come up with some excuse for the very poor quality of the wig. I mean, I bought a remy wig from them about two years ago, and it was okay, so I thought I'd give them another chance. But now, I regret it. I won't be buying anything from them again, that's for sure. And I definitely don't recommend this company to anyone.

I had a really bad experience with UrHair. I was looking for a blonde, straight real human hair wig for my mum who lost her hair due to chemotherapy treatment. I thought it would be a great way to boost her confidence. Unfortunately, what I received was a red, curly wig that was definitely not made with real human hair. I was so disappointed!

I immediately contacted their customer service and sent them photos of the wig and quoted their returns policy. However, they refused to refund me and even begged me to buy another wig! I couldn't believe it. Their correspondence was so rude and highly unprofessional. I had to go back and forth with them for weeks, stating my consumer rights and their refund and returns policy.

Finally, after all that hassle, they offered me a ?10 refund. I was insulted by this offer. It was clear that they didn't care about their customers at all. I would never buy from this company again and I would advise others to stay away from them too. Their product and customer service are both dreadful.

This company, UrHair, is not a good one. They take advantage of people who are in a tough spot and just want to feel better about themselves. My Mum bought a wig from them, but it was so bad that we didn't even take it out of the packaging. When we tried to get a refund, they wouldn't give us any information and their emails were really confusing. It's like they don't even speak English! I'm pretty sure they're breaking all sorts of consumer laws. They won't give you your money back, so don't even bother trying. This company is run by some really terrible people who just want to make money any way they can. I wish we had looked into them more before buying from them. You should definitely stay away from UrHair. They're just a bunch of crooks who will steal your money. Don't make the same mistake we did!

So, I was browsing the UrHair website and found a blue ombr? wig that I really wanted. I went ahead and paid for it, feeling confident that I would receive my purchase soon. However, after I received the order confirmation, I was contacted by Lucy who told me that the wig was no longer available. I was disappointed, but I still wanted a blue wig, so I asked for a refund and order cancellation.

To my surprise, I received a notification that my order was in processing, even though the wig I wanted didn't exist anymore. I was confused and frustrated, so I contacted Lucy multiple times asking for a refund and order cancellation. Instead of helping me, she kept offering me discounts to choose another wig that I didn't want.

The latest excuse I received was that the order was already in processing and couldn't be cancelled. But how could that be possible if the wig I wanted wasn't available? It just didn't make sense. I felt like I was being scammed.

After all the trouble, I decided to raise complaints with PayPal to get my money back. It's really disappointing that I had to go through all of this just to get a refund for a wig that I never received. I wouldn't recommend UrHair to anyone based on my experience.

I had a terrible experience with UrHair. I would not recommend this business to anyone. I ordered a wig for ?166 and it took them 28 days to deliver it. When it finally arrived, it was damaged and unwearable. The wig came in a recycled box that belonged to a different company, and there was no receipt included.

When I contacted customer service to return the wig and get a refund, they were unhelpful and rude. They told me to take the wig to a hairdresser for repairs, which was not an acceptable solution. When I refused, they told me to 'try it a different way'. I was extremely disappointed with the customer service I received from UrHair.

I would advise anyone considering buying a wig from this business to think twice. The positive reviews posted before November 2022 are likely fake, generated by the business itself. Do not trust them. UrHair is running a scam and I would not touch this business with a ten-foot pole.