US Auto Sales
Reviews and Complaints

I bought a car in sept 2021 3 days later the check engine light came on it went off so i was like okay its nothing 4-5 days later it came on again. I reached out to the guy who worked and sold the car to me at the dealership and he sent me the number to the repair manager i called for days no answer. Left a voicemail and all. Never hear back i l called and called them finally i got the the guy on the phone again like who else do i call the lady wont answer or callback .. he said he was fired. I was very upset then cause i had no help i live wayyy on the other side of town the car began to shift gears while o was driving. I literally almost died because i was in traffic the car was in drive and it world not move when i put my foot on gas and then it went into park on its own . I finally spoke with someone about a claim but then they said i had to pay for a rental car when I already have to pay a car note every month so I would have to spend money that I already didnt have and then wait to be reimbursed for the rental car after my vehicle was serviced the car starts to jerk and its been doing weird stuff like stalling and the light wont go off again I did set up a claim but I would have to find money to pay for a rental car just to get a reimbursement later I dont even know when I will receive the reimbursement but the car is a complete piece of c*** and its gonna cause me to miss work if it breaks down or pay for a Lyft and Uber just more money and thats sad that three days after I put money into a car that it has just been horrible ever cents so I really would like to just hand the car back over I dont know get a new car something because Im paying every month and its a struggle driving a car because Im afraid itll break down on me or blow up or anything a very scary experience that I had a couple of times and I dont wanna die in a vehicle that supposed to be safe for me to get to and from work so Im spending my hard earned money to keep it

I recently bought a car from a dealership, which turned out to be the worst decision of my life. This year marks a significant birthday for me, so I had my heart set on a Camaro. After searching and comparing prices, I communicated my preference to the sales representative, emphasizing my immediate need for transportation for my multiple jobs. Despite taking my time to decide, their inventory did not appeal to me due to the high mileage on all vehicles. Reluctantly, I chose a Sonata, but when I tried to start it on Saturday, it wouldn't turn on. The dealership informed me that it wasn't due to a kill switch and that I couldn't have it repaired until Monday. Desperate for the Camaro, I found one at another location and was willing to retrieve it myself. They agreed, provided it arrived by Monday. Stranded without a vehicle, I had to pay for rides over the weekend, despite having made a down payment. Come Monday, I was eager to get my dream car for the same price. However, after being instructed to ensure the Sonata was towed to the dealership, I was casually informed that the Camaro had been sold after someone else test-drove it. They didn't offer to fix the Sonata and instead tried to push me to accept a high-mileage vehicle from their lot. When I questioned the lack of priority given to me for the Camaro, despite my down payment and constant communication, they dismissed my concerns and told me to take my money and leave. I am still waiting for my refund.

I want some simple information and the chat agent would not provide it. I refused to provide my contact information and the representative closed the chat. I would not recommend business with this organization. They are money hungry and do not care about their customers; most car dealers do not but for this dealership, it is highly apparent. Please be cautious.6/9/2022 2:01:19 AM *** Hello! My name is *** How may I assist you?6/9/2022 2:01:48 AM Stasha: I am curious. How do trade-ins work for you? Do you have some max?I assume it depends on the car.6/9/2022 2:01:58 AM *** Stasha!6/9/2022 2:02:32 AM Natasha *** I will be happy to request more information on the trade-in offers for you. May I note your zip code?6/9/2022 2:03:11 AM Stasha: Why do you need my zip code?6/9/2022 2:03:51 AM Natasha *** To select the closest dealership close to you.6/9/2022 2:04:13 AM Natasha *** Is there a year and model you are trading in for?6/9/2022 2:04:31 AM Stasha: Are you in Taylors or ***?6/9/2022 2:05:34 AM Natasha *** We have several locations over the ***.6/9/2022 2:05:44 AM Natasha *** Many factors affect trade values including the condition of the vehicle, the demand for that vehicle, as well as current market conditions.6/9/2022 2:05:59 AM Natasha *** What would be a good email to follow up on?6/9/2022 2:06:33 AM Stasha: Why are you being uncooperative?6/9/2022 2:07:18 AM Stasha: What about a 2018 *** Elantra? I have approximately *** miles.6/9/2022 2:08:05 AM Natasha *** Great choice with the Elantra, Stasha!6/9/2022 2:08:29 AM Natasha *** Let me see what I can find for you. Just a moment, please.6/9/2022 2:09:03 AM Natasha *** Thank you for your patience.6/9/2022 2:10:03 AM Natasha *** I do see we have several of the *** my system. Please allow me to confirm there are no pending sales on it. What would be a good email to follow up regarding the *** miles as well as the trade-in offers?6/9/2022 2:10:

I'd leave no stars if I could. They buy auctioned off cars and make sure they run for the moment and look nice and them BAM you stuck with a *** lemon. They "claim" car fox inspected the car but facts are facts AND just cause a piece of paper says something doesnt make it true. My vehicle surely was NOT inspected. I've had this car for 2 months and 2 weeks after having it check engine light comes on... it goes to the mechanic and it has low transmission fluid (it's a sealed transmission) WHO SELLS A CAR WITH NOT CHECKING THE FLUIDS! (This was serviced under the free 30 day warranty)Now here we are today my cars wiring harness is faulty and my catalytic converters are clogged. I didn't do that in no two months. (Currently under the purchased extended warranty) My car has sat at the mechanic for a whole week and isn't being worked on. The warranty company couldn't find my part and now according to us auto sales they found the part.. i was told id recieve a phone call soooo many times THATS A JOKE! I never got any! WHEN DOES IT TAKE A WHOLE WEEK TO FIND A PART! oh wait why would yall care it's not your car or your way to work. So let's take "5 years" in helping the paying customer. I've called the dwoc, Corp, the dealership, even the mechanic several times a day WHILE IM AT WORK I might add trying to do there job for them. *** spent hours trying to get answers and get this show on the road. Oh and if you want to speak to a manager from corporate. *** either get put on hold and the call magically hangs up, or hes in a "meeting", or hes not in today. ? ive called everyday multiple times a day for a whole week. *** NEVER GET A MANAGER. I pay for the car and i paid for the warranty. Why cant yall do your jobs? It shouldn't take this long to service your cilent who's stranded. *** sold me a piece of junk and now I'm having to spend my time at work trying to make sure I have a way to work... RIDICULOUS! I would've been better off purchasing a horse ?

I purchased a 2015 Dodge Journey on 4/5/22 and on 4/11/22 my mom passed away and my vehicle started giving me problems the same day my mom passed I called and was told to file a claim and had to take the vehicle to the shop to get diagnosed I did that so the cost of what pep boys found was *** to fix what they thought was needed to be fixed so I had to bring the car back because DOWC was requesting for pictures to show prof of what they are saying so the claim was denied. I went back to the place location where I purchased the vehicle from witch is the ***. Location and I was told that they only sell cars they have nothing to do with the maintenance of any vehicle they sell and so he(***) emailed someone asking them to get in touch with me on whats my options since the claim was denied this was Memorial Day weekend so the office was closed on Monday(holiday) I called on Tuesday to get answers to why the claim was denied and they told me the pictures didnt prove to them that something was wrong and that all they saw was rust and the warranty does not cover it I waited 2 weeks to get this answer so I had to file another because the vehicle completely tore up on hwy 85 it was hot I was scared it was horrible so I had to keep turning off the vehicle drive 5 minutes it would messed up again and at this point it would not drive anymore so I had to get the car towed to pep boys on memorial drive In StoneMontain so I called and explained what was wrong and was told so many different things about the car and again pep boys called them and gave them the problem to why the vehicle wont drive and the cost to fix it was 929$ Witch they denied the again I havent had the vehicle 3 months and I been having issues with the car 2 weeks after I got it and they took there time with the claim that the 30 days warranty was up when they denied it saying it was out of warranty so they sent the claim to the headquarters and they denied the claim I been out of work

I first purchased a car from US Auto Sales (2015 Equinox) on April 15th, 2022. The car went out 3 days later. I had to go through the whole process of getting it towed to *** Boys for *** Boys to come to me a week later to say it's an engine issue and they don't fix that. So US Auto finally agreed to give me five days to switch out to another car. I ended up switching to a 2016 *** Santa Fe Sport on April 30th, 2022. On May 3rd, 2022, the car goes out on the highway. Somehow I get to start back up to make it back to work but then it wouldn't go in reverse. Again, I somehow made it to an Advance Auto Store for them to look at it and he says it's either your transmission or engine because it's making a knocking sound. I get it towed to *** boys for her say it's probably the engine because it's knocking but can't get it diagnosed because I would have to hire someone to run a diagnostic test on it. So I had to call around to different *** dealership locations to make an appointment to get a diagnostic test. I finally find one in Duluth Georgia. The appointment was for May 9th at 10:45am. The roadside assistance set to pick the car up on Saturday (May 7th) from *** Boys to send it down to the *** dealership in Duluth. I called Tuesday to check and see if the car was transported because i never received a phone call or text message about the *** who suppose to pick the car up on Saturday. The tow company fell through on Saturday and didn't get one til Tuesday. I received a call on Wednesday saying the car made it to the dealership but now since it missed its appointment on May 9th, it will be a couple of days before he can run the test because he is backed up with cars. So here it is Monday May 16,2022 and I still have no car, I'm running out of money from getting a rental, asking for rides or Uber'ing my child and I to school and work. This is really stressful and overwhelming. I just want to end business with US AUTO SALES as soon as possible.

This is the worst company in the world i had a car accident and i was not the at fault party,but i didn't have the uninsured motorist coverage,but i what i did have was the cpi so along with that they was able to send out a Appraisal to get a quote so i can take it to the shop to get it fix,okay so when i got the information i needed to move forward i was able to drive my car to landmark *** on *** blvd. to have them to fix my car so when i got there me and *** walked around the car to inspect and when we got finish she told me my car would be fix within 2/ 3 weeks and i don't have to pay until i pick my car up...but that call never came but i did get a call from yona at the us auto sale claims department i guess but she told me that my car was a total lost so at this point i'm confused because landmark didn't call me to tell that so i'm asking major question like why didn't land *** me to tell me that my car couldn't get fix i could have took my car to someone are maybe not get it fix at all,so i ask her well can i just drive my car home i was told no because it is not safe i said it was safe when i drove it there so i ask her yona whats next she told me they will wait on the insurance to cut a check and she will call me and whats the remaining i have left will be mines ,so i got off the phone with yona to call landmark and ask her can i come and get my things out my car so when i got there they had strip my car tore the bumper off and i was hurt because nobody call me to see what i wanted to do before stripping my car down so at that point i didn't have no option to do anything but get my things and *** ask me did i get everything because once i'm done she will *** it as a total lost and i have been calling the us claims department since then and nobody have not been answering the phone very unprofessional,they mislead you on proper information.and today is *** 28,2022 and i haven't heard from nobody and they still not answeing the phone

I purchased a 2013 *** Sants Fe from US Auto Sales in *** location in Sept. 2021. The first day i got the car it was issues and the guy that was there managing tried to deny it but the salesman told him it was. Finally they send me to get it fixed. Every since then i been having safety issues with the car. Ive had to make claims. On Saturday 07/02/2022, i was driving on highway and almost had a bad accident. My son was in the car. My car was wobbling badly and making loud noise. I immediately called US Auto warranty *** and filed another claim. My car was towed to Precision Tune and the repair guy stated that my control arm had broken. The warranty *** denied my claim to fix and i tried calling to talk to someone at US Auto to get a solution to this. They number you get from local dealership, if you call, it goes to customer service reps in *** and different states. You will not get to speak to who you originally got the car from. Yesterday i spoke to 8 different people in regards to my situation. I got switched to different people and ggiven different numbers. Last call of the day, i spoke to a lady name *** whom i think who was in GA in the *** She was rude to me yesterday. I kept explaining to her that i cant pay $500 for a part (not mentioning the labor costs) for the car, i almost wrecked, havent had the car a year, been having issues with the car since the first day. She told me that even with the claim being denied she was going to put in the notes to reconsider. Then when i called today she act like she didnt tell me these things and i was delustional! The calls are recorded so why am i been treated this way? I have no reason to lie at all. Now today she says its not in my warranty and she didnt say nothing. Someone needs to listen to our call at 4;35pm yesterday to find out she lied to me today! How does this dealership sale cars to people and dont want to be responsible for things that are wrong to the car?

Well I can say the service with you guys was a 2 out of 5 until I met Mim in the recovery department. Sorry sir for the misspelling. I chose to get my car from US Auto on my birthday last year in March. Then the pandemic hit. I lost my mom at the start, my only brother in the middle, and my son 3 months ago at age 6 to random gunshot violence. I was in the streets, lost everything, including my sanity. Despite hardships, I made sure US Auto was paid. After being hospitalized with COVID and in a coma for 10 days, I found my car impounded by the hospital. Life got worse, but a kind police officer helped retrieve my car that same night. My son loved that car; it even had his birth year painted on the side. I found voicemails from US Auto about missed payments. I called, sent proof of my situation, but the response was unsympathetic. I begged for extensions, only to be met with sighs and pressure to pay. I had to use funds meant for my son's burial to make payments. Now a single dad, I had to cremate my son. The same lady called about payments; I explained I was back at work and could double up payments the following week, but she hung up and my car was repossessed. I was devastated. The next day, she called again for payment; I lost my temper and hung up. After complaining to Complaintsboard.com, I called back, and that's when Mim stepped in and arranged the extension.

Let me start by saying this, if your reading the reviews and they are BAD, PLEASE PAY ATTENTION AND TRUST THEM. The process of purchasing the car was easy and simple and I liked that...But this company has no type of sympathy for any of their customers and real life situations. I paid them $1000 down payment on 4/22, please keep in mind that usually when you purchase a car and you finance it your next payment usually wouldn't be due until exactly a Month later. Instead my next payment was due on 5/9. And there's a payment due every 2 weeks after that. I didn't have the funds that day to pay the bill and they literally cut my car off the VERY NEXT DAY! No calls, no warnings, no nothing. If I can't get to work how do you expect to get paid? I called after I realized the car wouldn't crank to explain to them that I now have the money BUT my wallet was misplaced so I have no id, no bank card no nothing. So there was no way I could acces the money for them but I offered to pay with checking account information for them to take the money right out. They said they COULDNT do it, they don't take payments that way. So I have to continue to miss work because you guys can't have any sympathy for the situation and because you don't have a systematic way to process the money! I literally called the very next day to see if I get talk to another rep who would possibly be able to assist me with this issue and once again, no help, not even any type of solutions for me. I don't understand it. You shut my car off 1 day after the payment is late, then I call and tell you I have the money but I would need to use account info and you guys still can't help me. Now I'm struggling to find ways to get to work when I have a car sitting outside. I wish I would have listened to the reviews when I first looked this company up. Worst decision of my life. Lack of communication and lack of sympathy. I have the money but the way things are going you guys are losing a customer and losing money because you all don't want to work with me.

I purchased a car with US Auto Sales back in july, and was given a LEMON. The car had the service engine light come on not even a month of having it. Of course; I take it to the shop mutiple times under warranty. It had a blown head gasket, bad water pump, bad thermostats, and leaky valve cover gasket. The list goes on. After getting things repaired on the car, engine light still manages to flash itself on the dashboard, making my FIRST TIME car buying experience horrible. Next, was the radiator hoses busting one by one. First the upper, then the lower, and along with my service tire monitor system was always flashing ( no big deal), BUT WHEN YOU ARE SELLING a customer a car you MAKE SURE THINGS ARE FIXED TO THE MAX! Not, disconnect the battery like that's doing something, or resetting the computer to make it seem like nothing is wrong with the car. This company knows, and knew what they were doing, and i am not the only one who experienced a bad one with us auto sales. I went to US AUTO SALES on 316 in lawrenceville, ga. Salesman was Norman, he was very useless, and underminded me, and disrespected me for a fool. He is very rude, and non-chalant, and bad with communication. I always reported to him the problems with my car, and he told me where to go at the time but no one helped. After so many calls, and complaints and trying to get the vehicle to good standing i was told a lot of things weren't covered under warranty. I was upset as i knew the company was playing with me. I, now, decided to give the car back in october after it stalling, and not turning back on, or cranking for 5 minutes driving long distances. I had enough with the car, and have images, proof, documentation, phone calls, and all of the things i DID ON MY PART to make things work. Now, US AUTO, has the nerve to be sending me letter to my home bothering me. I would like my remaining balance to be dropped after the proof, or someone to finally call me in regards to my complaint. I am super upset, and DO NOT WISH ANYONE STEP FOOT HERE. Don't make me get started on the loan balance, and all. I was paying $16,000 for a 2011 CHEVY CRUZE WITH 100,000 MILES. AWFUL!THIS PLACE IS A RIP-OFF. You also NEVER CLOSED THE ACCOUNT ON MY CREDIT, AND REPORTED ONE LATE PAYMENT ON JAN OF 2020. IT STILL REMAINS OPEN AS OF, 3/30 AT 10:20AM. I will be getting a lawyer.

I purchased a 2019 Corolla in 2020, and on 12/04, I had a baby. On 11/25, an ambulance rushed me to the hospital, causing me to miss my car payment. While hospitalized on 12/5, a neighbor kindly left my car at the hospital for my use upon discharge. On 12/7, I called the office to request reactivation of my vehicle so I could return home. I explained to the manager that I was willing to pay both the overdue and current payments once I got home to my records. The manager stated that without a partial payment or proof of my work absence, they couldn't reactivate my car. I explained that I could provide discharge documents only after leaving the hospital, which required reliable transportation, including a car seat for my baby. The manager maintained that without one of those documents, they couldn't restart the car, leaving me stranded at the hospital. Living alone with my spouse deployed in the military exacerbates the difficulty of this situation. Claiming to prioritize clients, this company's actions suggest otherwise, especially given my medical circumstances and request for a temporary car start to facilitate payment. The current policy for medical emergencies is insufficient and should be revised for such situations. The company's focus appears to be on profit over customer care. With my credit, I can refinance with another finance company, which I intend to do. However, for those reliant on such services, it's clear that the company preys on customers with policies that force tough choices between car payments and other financial obligations. Those needing their cars for work are coerced into prioritizing car payments, perpetuating a cycle that benefits the company at the customer's expense.

Today, 03/25 I've made a call to USAuto Sales, my finance company pleading for assistance for them to reactivate my vehicle as they have disabled it after being 9 days past due. During this current crisis in the world you would think a creditor would be lenient and flexible with all of their customers. Fortunately, I have been able to maintain employment but am currently 9 days past due. My vehicle has been disabled and I've discovered that my mom who lives an hour away may have contracted the COVID-19 virus. Mayor Bottoms of Atlanta GA has placed the city on a mandatory Stay At Home for 14 days effective 03/24. Note, only granting us to be out for essentials duties. I've contacted friends for assistance as I have no family here in Atlanta and my siblings have infants and unable to go and check on moms for fear of bringing the virus back home to the babies. Unfortunately, I'm out of options until my next pay on 03/31. My friends recommended that I reach out to my finance company as they should completely understand the situation I'm in and remove disabling customer vehicles period during this epidemic. So today 03/25 around 9:17am I've decided to reach out to my lender USAuto Sales for assistance. After 4 failed attempts I finally got a hold of a live person on the 5th attempt. Note, I was disconnected the first 3 times and on the 4th try to reach a representative a gentle man answered but his tone was so low I couldn't understand a word he was saying. You could hear him breathing but nothing else. He was literally just holding the phone. I continued asking him are you there, I can hear you, hello, hello, hello and he never responded before I just gave up and disconnected the connection. On my 5th attempt to reach a representative. I got a very professional young lady by the name of Phyllis. This young lady was extremely polite and empathetic. After reaching out to the young lady and explaining the situation I begged for an extension until my next pay on 03/31. She stated that the only way an extension can be granted is if I lost my job due to COVID-19. I paused under extreme disappointment and depression, humbly asking her "Are you serious?" Respectfully Phyllis responded, "Yes" "Unless you can make a partial payment." I responded, "I wont be able to do that until my next pay next week 03/31".I furthermore stressed the need of me needing to go and see my mom during these troubling times. I begged and begged and begged for them to enable my vehicle so that I can go and check on her. The results where the same. After this experience, despite the professionalism received from Phyllis. I've decided that I would never recommend USAuto Sales to anyone. Furthermore, I will never do business with them again. I would never want to be a customer of a company who would assist me during these troubling times if I lost my job for whatever reason. If I'm out of work, for not being able to get there because of my disabled vehicle, how could I make future payments at all? Once my contract with USAuto Sales is fulfilled, that's it. I wish to no longer do business with them as my mom is heavily on my mind at this time and this service will forever cloud a memory doing business with them.

I have currently been paying $440 per month as a Disabled Veteran who is paid once per month. I've been made several promises by Customer service Representatives at US Auto Sales that for 2 years have NOT Been fulfilled from a simple due date correction at the time of purchase which was approved by *** and was NEVER completed although all required paperwork was received and the new dates were agreed upon verbally based on the bank statements etc. Provided. For the 2 years I paid each month based on the dates agreed and have been punished for doing so as well. Since then I've been charged CPI fees while carrying FULL COVERAGE Insurance of my own. Simply changing Insurance companies cause the Auto sales Customer to have to reach out and contact the *** which is a 3rd party company hired to input paperwork for US Auto sales but seemingly forget to do so or somehow drop the ball somewhere on Customer accounts but it becomes the US Auto Sales Customers responsibility to track them down to make sure that we stay on top off these mistakes as well as ensuring the 3rd party company to make sure that they are following through with all commitments as well. I've literally been told that it was my responsibility to continue to follow up making sure that the Customer service Representatives are following through with whatever they were supposed to do on my behalf in their system at U.S. Auto sales. I've been promised that I could request recording reviews of past conversations at any time to support the misinformation or Lies I've received in the past but have never been able to get the recordings reviewed. I'm currently in a situation whereas I'm willing to cut all losses with 2yrs if paying $440 monthly just to be done with the mistreatment. I've had my most recent payments refused due to the record discrepancies regarding my correct due date and most recently the promises to complete a deferment twice in a row causing my account to require a double payment after finding out that my due date change was once again failed or not completed as promised except this time left the deferment incomplete as well. I agree that I only have my regular payment as was agreed previously with *** and would not be able to make a double payment until between the 26th and 28th of September so I was told to just hold on to the 500 I offered until I could try and come up with more which wasnt until yesterday Monday September 27th yet they decided to pick up the car a couple days earlier only to offer it right back to me on the date I was supposed to make the double payment except now they want me to suddenly give the $2,000 yesterday. I only owed a double payment and they added the extra 296 from a month I they they make it appear that I owed because they continue to ignore all of the due date confirmations and reminders that it had taken place years ago and can be verified by *** who got it dd's one and confirmed my new payment due date. In the end they document whatever they choose to in the way that they choose too to benefit themselves rather than writing what the Customer agrees to. At this time I'm being railroaded and have been extorted for money. Theyve even stopped me from being able to simply pay each month without having to involve their alleged customer service Representatives. Typically I.would just keep paying no matter how much theyd mess up my account with inaccurate information, refusal to all access to real supervisors or corporate information. I just want a normal company that I can pay each month as I agreed to do and have done for 2 years and they just document the payments as recieved and apply them accordingly without making up reasons to avoid taking responsibility for their own mistakes. As a Customer I should never have to be forced to help keep up with payments or ensuring the integrity of your customer account notes so that the customer can avoid being lied on for the benefit of some Representatives trying to bury another one of their mistakes. The amount theyve change my agreement to pay to is ridiculous and still includes CPI and more. They wont even accept my 1,000 even though the account is in shambles now because of their own record keeping and all I wanted to do was pay each month and drive but still NO HELP. I know the money I'm paying is way too much for the car as it's a 2011 ford edge with over 210,000 miles on it today but I pay 30,000 for it and it down under $10,000 now but I accepted my fate after I signed as long as I didn't have to deal with any other issues like these. I JUST WANT TO PAY EACH MONTH WITHOUT GAMES TO GET ME FOR MORE.

US Auto Sales sold me a Chrysler 200 2013 vehicle on 9/28/2022, which the engine blew on the last day of my 30-day warranty. The dealership salesperson assured me that any issues with the car could be addressed at a partnered repair shop without paying a deductible. I was informed that service at non-partnered shops would incur a $150 deductible. Stranded with an overheating and smoking engine, I discovered the coolant jar empty. After filling it with antifreeze, I noticed a leak from the engine's bottom. Contacting US Auto Sales' complaint department led to a frustrating runaround since filing complaint # on 10/27/2022. Despite being promised free towing within 50 miles, the towing service was unaware of any such program. After persistent calls, my car was finally towed to the partnered repair shop. They indicated additional repairs were needed before addressing the engine, which were approved, but not the deductible or a rental car. Now, I'm without a vehicle, walking to work, and still responsible for car payments.

My husband and I bought a 2014 *** Fusion with a $1261 down payment at noon on 11/09/22 from USAuto Sales, not even 5hrs later it over heated leaving *** stranded in a parking lot, when my husband popped the hood to check it the reservoir cap came off and sprayed in him with boiling coolant burning his arm (he's got the scar to prove it) so after 2hrs the warranty department had it towed to *** dealership's service center right at close of business, the next day the dealership ship said it was repaired and was only missing a few caps, the warranty department paid them and closed it out, the next morning (Fri) it overheated again and bled out all the coolant, we took pics of the overheating warning and the coolant pool under the car, the dealership acknowledged that it was in fact not repaired bc it's still leaking coolant, the USAuto *** and the Dealership say just use the same claim number and part will be ordered the next day (Saturday) and repairs will be done Sunday and we can pick it up Monday after the warranty department pays them, Monday rolls around and we call for an update and are told the part wasn't ordered until Sunday so it'll be in and repair by EOD Monday to pick up on Tues, we called three separate times on Tues morning and no service center associate that would answer the phone would get the manager on the phone they would either just put us on hold and leave us there, or disconnect, so we walk to the dealership to find out what's going on at noon, to only be told that the car was in fact repaired and ready and just sitting there, they gave us the paperwork gave us the keys and said that they would take care of everything, that night when we head out to go get dinner on the way back the car overheats again and is bleeding coolant again. We call the warranty company and apparently the service center never even put in the paperwork for the second repair. We've had this car for 7 days now, we haven't even got to drive it 6hrs.

Unreliable car purchased from dealer. I purchased a 2016 Nissan Altima and the Service contract on 02/19. 4 months later, i was a exiting the highway when my car completely cut off on me. I was able to move to a safe location to make the necessary phone calls. Once I got my car towed to the mechanic shop that DOWC referred me too, things took a turn. I was inform that I would only be reimbursed for 5 days/$20 a day rental and DOWC took 5 or more days to approve my claim, which lead to out of pocket car rental expenses($719). In addition to that, I was flabbergasted and unaware that I would have to come out the pocket $533 for shop fees. To put the cherry on top of the cake, I ask US Auto could they defer my payment for me being that the experiences were multiplying. They denied my request stating that I haven't had the car for a year. At this point I am frustrated that I only had the car for 4 months and it already need a major repair and Trying to come up with over a 1000 dollars in addition to living expenses during a pandemic. Two weeks after receiving my car(07/1), my car began to *** off an on. I took the car back to the shop on 07/31 and explain to them what I was experiencing. The Machanic test drove car with no luck of the jerking because it happens on and off. They told me it's nothing they can do unless it has a dash light on or completely broke down. Present day(7months later) on March 8,2020 my car would not accelerate, little to no movement. I have paid on time and I am very disappointed in the dealer and the product that was sold to me. My car has now been sitting for two days at the shop and I was informed today that no one has look at it and can't really give me a time frame. I cannot afford to do this all over again. Because this is the second time this has occurred, I am afraid that it will happen when I no longer have the service contract. At this point, I would really like to get out of this car(complete refund) and not deal with this company anymore.

To whom it may concern: My name is [Redacted], I purchased a 2013 Chevrolet Equinox from [Dealership Name] with US Auto on 7/22. On Sunday 7/24, the check engine light and low oil pressure signal flashed on the dash. Monday 7/25, I reported the incident to the dealership and was advised to look for another vehicle. Unfortunately, I wasn't able to find another vehicle to my liking. [Salesperson Name] advised me to keep my current vehicle if it drove well and I liked it, and allow US Auto to repair the vehicle at no cost to me. I called the warranty company on 7/26; they gave me a list of mechanic shops all appointments were out for 2 weeks or more, they then gave me another list of shops, I picked [Mechanic Shop Name]. [Mechanic Shop Name], as they were the only shop that could get me in the following week. I dropped the vehicle off on 8/3 for diagnostics, on 8/4 [Mechanic Shop Name] called and advised there were over 13 codes and they would have to send the paperwork over to the warranty company for approval. On 8/5 the warranty company hadn't approved the repairs so I picked the vehicle up, and at that time I was advised I would have to pay the diagnostic of $125, and was told IF the US Auto/Warranty approves it I would be reimbursed the monies. On 8/11 I dropped the vehicle back off to [Mechanic Shop Name]. On 8/22, [Mechanic Shop Name] advised that vehicle was ready. I went to pick up the vehicle today with a surprise of me owing $236.59 for shop fees and taxes. Plus I would NOT be reimbursed the $125 as that money went towards the balance owed of $361.59. I do not feel at any point of the incident I should be responsible for ANY fees to repair this vehicle. I only had the vehicle 2 days before mechanical issues and I was advised by [Salesperson Name], US Auto will repair at no expense to me. I've paid a deposit of $900, then a pickup payment of $462, on top of a rental car payment of $460.40 just to get the vehicle back with the check engine light still on. And another payment due on 9/1.

U.S Auto Sales cut my car off after I made a payment. The number i call for assistance is no help. I made a payment to them on Thursday June 4th. The next day on Friday June 5th I realized my car would not start. Also I realized that on Thursday after I made the Payment I ran some errands afterwards and realized my vehicle was making the beeping sound as if i still had not paid. I thought that was weird but it had happened a few times before so i didn't pay it no attention. and figured it would stop. So on Friday as soon as i realized it was having that issue I immediately called US Auto Sales and spoke to like 6 different people they kept sending signals and nothing, they also kept transferring me and some would just hang up. Which i thought was very unproffessional, until the last call I made trying to get help was at 8 so obviously they were closed. So the next day Saturday June 6th comes and i tried again cause obviously Saturdays are busy days and I had ALOT to do that day and same issues everyone just transfers you call and nothing the only thing they said was someone would call me Monday. Saturday and Sunday were official canceled for me and my family. Mind you I also have 3 kids and by Friday we were already low on food. Anyway my husband got a mechanic out here we bought a new battery and he checked out if it was a mechanical issue and nope. He said unfortunately he couldnt mess with what the dealership installs. Today is Monday June 8 i called exactly at 9:00am the lady told me someone would call me by 12:00pm and nothing so i called at 12:30pm and then that lady said someone would call me before the day ends. Ever since Friday I have made over 20 calls with them and still my car is not turning on. At this point I just want someone from US Auto Sales to come out and check the starter-interrupt device to see was it not installed correctly or what or them come pick it up and fix it. I Cannot continue to be without a car knowing I have paid up to date this is a huge inconvenience and has caused alot of stress for me.

Collateral insurance balance is incorrect I have had my 13 Kia Optima since November 19, I have been making my payments on time since I've had the car, I also have collateral insurance on my car, I usually make my payments over the IVR system, my car payment is 201 and collateral is $100 total, In August I was told that I'm ahead of my payments and there was no need to make a payment right now, I questioned that immediately because I never over pay, the rep gave me some run around answer and I left it alone for the moment, I make another payment in September and was told again that I'm ahead of my payment the rep reassured me that I didn't owe anything, well October comes and I'm being told I have a $300 balance I have been calling all week and I get cold transferred to other agents( they had no idea I got transferred to them I made complaints about that but nothing done) I have spoke to multiple supervisors who have done nothing but tell me that its nothing that can be done and that their system changed in February and my payments I was making over the phone were only going to my car note and not collateral insurance, the IVR system doesn't state that nor has an agent told me that and I have asked several times what's going on with my balance and still no explication instead I got a supervisor Tonya(collections supervisor)( she gave me her direct number and told me to follow up but never answers the phone and didn't follow up with the voicemail I left) who told me that I missed a payment and if they fix the balance then I would be behind it's no way I owe $300 for one missed payment if my bi-weekly payment's are $201 by its self, yet this is not my fault I have called multiple times and no one ever told me what was wrong until I called to have my balance resolved mind you I've paid through IVR system for like 6months straight, how could a reputable business make their customers pay for the mistakes that were made on their end? I would of paid any valid balance I had but no one said anything all they said was I was ahead of my payment, I don't feel that I owe anything because I have been making my car note and collateral insurance payment this whole time so how do I owe if Ive been over paying

Vehicle sold with faulty brakes, rotors, ball joint and axle. US Auto refuses to approve vehicle replacement. I've been a US Auto customer since 2014, trading up to new vehicles as the balances were paid down. My third vehicle, purchased 11/28 just so happened to be the worst experience ever. I noticed an issue with my brakes functioning weirdly around a week or two after my purchase so I informed my sales agent and the store manager. He recommended taking the vehicle to Pep Boys, create a service request and have them taken care of via the DOWC 30-day warranty. The mechanics noticed that the rotors were completely worn/rusted, however, the service warranty request was denied by the warranty company. They advised that brakes were not covered and I would have to pay for the repairs out of pocket on a vehicle that I've only had for 2wks. On Feb 06, 2020, after the light turning green, I crossed an intersection and the car started swirling uncontrollably, brakes not working. Thankfully the car came to stop shortly thereafter. My front passenger *** was partially disconnected from the car. Towed the car to a repair shop to find out that the ball joint broke (Thankfully I was only driving about 30-40MPH). The warranty company, DOWC approved a portion of the repairs minus an alignment bringing my out of pocket expenses to nearly $400. When attempting to complete the repairs, the front right axle completely broke off. Repair shop updated the details to DOWC, however, my out of pocket expenses are now close to $700. I expressed my concerns of safety and fear of even driving this car that I've experienced so much with from Nov 28 - Feb 06. A sales rep at the dealership suggested I request a service replacement that would permit me to return to the dealership and move into a new vehicle. I received a call from US Auto after making the request to clarify. I followed up 2 days later to learn that the request was denied. The expectation is that I pay the repair and continue to drive the faulty vehicle throughout the streets of a metropolitan city in fear of yet another ball joint breaking. Speaking with customer services representatives of US Auto Sales made matters even worst. The supervisors and agents were the least bit empathetic to the situations at hand and took the call personal as if I were personally attacking them.

The car I took delivery of on 4/14 had engine failure on 4/17 and I can't get a straight answer out of US Auto on when repairs will be complete. I bought a SUV in Dec 2018 that had a known oil consumption problem that I was not made aware of. After going thru recommended GM testing in February , it was determined that the engine needed replaced and a warranty claim was being filed. After about 1 week, the warranty company called me to offer me to either repair it or replace it. I opted to replace it. On April 14 I signed paperwork and took delivery of a 2018 Ford Edge. On April 17 I noticed white smoke coming from the tail pipes. After hooking it up to the meter it was determined that I had coolant leaking into the engine. I called the Gainesville location who gave me information to the Warranty company and was advised to call them for the closest repair facility. On April 20 I took it to Chestatee Ford for an evaluation. After their inspection they determined that the engine needed to be replaced and filed a warrant claim. On April 23 their warranty inspector went to Chestatee Ford and took pictures + video and wrote up his inspection report. I called the warranty company the following day to follow up and was notified that the inspector had looked at it and is writing up his report and someone would call me. On April 27 I was told that the paperwork has been received by the Admin who makes the decision regarding repairs. Everytime I called to follow up I have to endure extremely long hold times or employees who don't know what to do. The DWOC repairs department is the only reachable people I can talk to. After about 4 hours of follow up, I was told this afternoon that it may take the Admin 3-5 days to make their determination. I drove the car 3 days after purchase and it's been sitting in the repair shop for 8 days. When I questioned the sales manager (Brad) at the Gainesville, GA location he stated that what customers do the cars after they leave the lot is not their problem and basically said that the engine issue was mine (or my fault). I believe they knowingly sold a car that had issues as Ford has a TSB out for this exact situation. I have 2 major complaints #1 I just need my car fixed and fixed right and quickly. #2 the lack of customer service and concern for the customer that US Auto Sales has. No return phone calls, having to wait for people to call back that never do, long hold times, lack of knowledge of company information (being told different things regarding the same question or situation).

Not one representative is clear or knowledgeable on the deferment policy. Poor customer service and non empathetic. I called my car company in August to advise that I was laid off from my job due to COVID. I sent in documentation that proved I was approved for unemployment; however I am still waiting for the payments to be dispersed. I have had my car for 4 years. Granted I am almost done paying it off, and have NEVER received a deferment in all the 4 years I have had my car. Every representative I spoke with was rude, did not want to grant me a deferment. Made up every excuse as in to why I could not get it, mind you I have NEVER missed a payment in 4 years. I advised that it is a pandemic and people Are facing hardships. No one showed any type of empathy nor understanding. Finally, someone was kind enough to grant me 1 deferment. I called back the next month advising I still have yet to receive a payment. One representative I spoke with told me I could qualify for a deferment up to 3 months but I needed to make at least one months payment. I had to beg friends and family members to help me achieve this. When I called back explaining that I made one months payment and still needed help, the information changed to "you could only receive deferments once every 6 months". None of the representatives are on the same page. In fact, I asked the last rep who I encountered, Angie what exactly was the deferment policy and she could not tell me. I heard her place me on hold and she asked someone who was sitting in the room with her what the policy was. How unprofessional and unknowledgeable! She hardly assisted me and just offered to have a manager call me back once she "got out of a meeting". This isn't the first time I've been told someone from management would call me and never received a call. I have been transferred to Managers Vm with no avail! You can't leave a message because the mailboxes are ALWAYS full. I am truly disgusted and disappointed that I have given my hard earned money and business to a company who lacks simple customer service and who acts so Inhumane to customers who have been loyal towards their business. The fact that people are losing jobs, homes, and family members in this time, we should show compassion *** one another. US Auto have shown me that they are money hungry and lack empathy for their customers. Once my car is paid off, I will never give my business to this company again. I am already having a hard time paying my rent, paying for my child's tuition, my health care bills and purchasing food. I called this company to ask for help and I hung up feeling humiliated, inhumane, and embarrassed just because I reached out needing assistance. Me only requesting 1 deferment out of a 4 year car payment is EXCEPTIONAL ! Based on this merit alone, I should have been helped and shown some sort of compassion *** loyalty.

Purchased the car 4/17 and two days later the engine came on...fast forward a week after my car would not start. I walked in with doubt because it is a buy here place. I purchased a 2014 Dodge Avenger SE on April 17 from the US Auto Sales on Cobb Parkway and 2 days after...my engine light comes on and I got it diagnosed and it was thermostat housing that needed to be replaced...I brushed that off because they handled it that day (even though I had to pay $100)...fast forward like a week after. I'm leaving Walmart with my girlfriend and we get in the car and it would not start! I even paid my car note 2 days early and the car just broke down. Everything that I thought was true about this place was TRUE! They sell you lemon cars. So no one I called could help me that night so my car had to sit in a Walmart parking lot overnight. The next day, they get the car towed to Pepboys because at this point, I'm only 15 days in on my warranty so everything is on their dime. So the mechanic at pepboys kept it real with me and told me what was going on with this car. US AUTO SALES placed a Motor from a JUNKYARD vehicle into this vehicle that they sold me. Not only is the motor faulty but I have pictures of other issues such as the gasket not being placed on properly. They just rigged the car up to sell it. So CURRENTLY, it's been almost 2 weeks without a vehicle. I've called DOWC AND US AUTO SALES EVERYDAY since this has happened and they give me the same sorry *** excuse. I asked for a loaner car, they denied the request so I had to scrap up money for a rental. My car has been sitting at pepboys and nothing has been done. KEN EVANS (Store Manager) is rude, unprofessional and disrespectful. He doesn't care and he does not even look you in the eyes when you're talking to him. FREDERICK (one of the salesmen) he has not been in the dealership since I've bought the car and does not respond to any calls or texts! It's just down right unprofessional. It's really sad because a lot of people only have the option of buy here pay here and then for you to sell a car that you know you wouldn't even put your mother in is just bad business. I've had to call off work just to sit by the phone and speak to someone...that didn't even help me resolve anything. Only one person, Kayla R. (Warranty Dept.) seemed like the only one to have access to my claim information. Every representative I've called was unable to retrieve anything. So that just seemed very sketchy to me because I just don't know what to think at this point. As a collective, I've spent over $400 in within a week on transportation (Uber and rental) and I have not been reimbursed and in my contract they will only reimburse me for 5 days when it been longer that and my car is just sitting at Pepboys. Initially, I was told the process would only take 24-48 hours but it has truly surpassed *** time. I just want clear answers and solutions to my problem.

My issue with US auto sales is that I want to refund my money for a vehicle that I do not drive. The vehicle itself has a lot of issues. So I have been with US auto since December . I only had the car for two weeks when the car start giving me problems. My car is no longer in my possession and it has been in a mechanic shop for over two weeks. I reach out to the dealership about this matter and they are very heartless. I have reached out to the warranty company and they keep giving me the runaround. So this vehicle no longer comes out a park. This vehicle cuts off on me when I'm sitting at a light. This vehicle also jerks really bad when I'm driving. And the most of all that got me really hot about this vehicle is that this vehicle cut off on me in the middle of traffic with my keys in the car. I have reached out to the sales rep Renee and asked her for her opinion. She gets an attitude because I express myself about this car. Mind you I am still within the 30 days of my first warranty. The vehicle is just now being placed in Cadillacs possession so they can see what's wrong with the car. The client I'm sorry the car dealership will not give me a rental because they said there's nothing they supposed to do. But yet US auto sales manage to call me every week for payment. Now I don't feel like I should pay for a car that I do not have. I have tried to be professional I have tried to be respectful and I have tried to be nice to the sales team. But because they're not in the same predicament that I'm in right now, it don't matter if I have a car or not. So today on January 4 I reached out to Renee asked her for her advice. She goes to text me, and she say she would give me valuable advice if I didn't express myself about my car so I have to take it up with her manager *** and she hoped that I like how he treats me. Now this is what was sent to me through text messages and I have all my documentations. This is the type of stuff that US auto sales due to us customers when they don't want to admit that they're wrong. Also just like I'm holding a contract you guys are holding a contract and you guys are not holding your end of the bargain right now. So at this point I would like to receive a full refund of the down payment that I put down for this Cadillac that I am no longer driving right now. I do have documentation, I do have text messages, I do have phone records That I call about this issue. If I was able to give you guys one star or no stars you definitely get no stars for me. At this point I would name is Sam hours enemy to buy a car from you guys. So please own up to what you know is right and give me my refund back for a car that I cannot drive. Again I have been without my car for two whole weeks and it look like I'm gonna be without my car even longer. I need my car because I have a disabled child that I have to get around. But no one is worried about my knees and my whereabouts with my children. So this issue needs to be resolved soon as possible because this is not fair to us as a customer to buy a car that's a lemon from your dealership. I hate to do this but I definitely will begin a lawyer involved because this is not fair to me as a client.

Car technical difficulties, multiple representatives giving false information, cutting off of the vehicle, money that was paid I want back. So I brought this vehicle on in December after getting my wife a vehicle from Here so two cars I invested money in US Auto sales. I paid the first portion of the down payment which was also almost $1,000 I paid the first pick up payment on time no worries I caught covid-19 and was in the hospital and could not make the payment on time for the second down payment and the last down payment I had to BORROW the money for the second down payment and also for the third down payment which was 520 and also 315.11 to be exact. I called as spoke with multiple Representatives multiple managers also the store manager at the Blanding location as well as representatives in the payment center when I first got the car I had to take the car to RPM in order to get new tires on the car the backup camera for the car was completely on the other side *** sided I was promised when I paid the Deferred down payments that there were no extensions or anyting all I have to do was pay the Deferred down payment and if I need assistance with my regular payment that I will be able to be assisted if I could not make the regular payment which was a date after the last pickup payment which puts me back at another 500 and something dollars my car has been completely shut off multiple times I have not been able to go to work at times because of my car being cut off I asked once I paid the last pickup payment can I get assistance with the regular car payment which was due directly a day after I was promised yes I will be able to get assistance my car is now cut off and had to do a 24-hour override which means that I would not be able to go to work for a brand new part time job including my full-time job to bring in more income I was told no sir we cannot help you this is the worst car experience I've had ever in my life especially after purchasing two vehicles from US Auto in Jacksonville Florida I asked for higher-ups no one wants to give me information to contact someone higher than someone in a call center so I decided to file a complaintsboard.com complaint I would really like to get my money back and cut ties with everything I am a supervisor for the State of Florida and have handle multiple potential suicides potential bomb threats potential violence in this pandemic I've helped my state and multiple ways the nun with people that are dealing with very hard times in this pandemic the help that I have gotten from US Auto has been very limited this was not the way I wanted to start off a new year by ending an old one this is horrible for a 2013 Chrysler which I'm paying $20,000 for and can't get any assistance any leeway any help this car is now on my credit I have invested money on top of money and to this vehicle when I went to get the backup camera system checked out they stated that it was an out-of-pocket cost that it is not covered under my insurance which I explain this multiple times about my situation no one cares about the possibility of someone losing their life from a killer disease that has hit America it is all about a dollar bill making money and taking money I am saddened to know this for such a huge organization!

Issues with salesperson and customer service. December , I decided to upgrade my vehicle for the third time with USAuto Sales, Inc. I went online to look at the SUV's to see what is available. I found one in South Carolina that I wanted. It was gold Ford Escape Limited. I called the location to check the availability of it and the salesperson told me that it is sitting there because he was looking at it right now. I advised him that I wanted it and will call my dealership for them to call to have it transported to Georgia. I contacted the Lawrenceville on Buford Drive and spoke with Brett and advised him of the vehicle. He went to Jody and asked to call to make the arrangements. I do not know what happened, but the vehicle was sold. I then found another one in North Carolina and after a week, it finally arrived. Through the process, I expressed my dissatisfaction with the process. I was told by my salesperson, Brett, he is through with me. He is not going to take the abuse from me, and I have the text messages to show that I did not get disrespectful to him. Even when I spoke to him on the phone, I was being understanding because he was blaming others, so I did not want to get ugly with him if it was others. He stated the manager, ***, at the South Carolina office was an a__hole and he was hard to deal with. He told me that he and Jody, the manager is through and will not be treated that way. I am not sure what way he is talking about. I spoke with Jody and he acknowledged that procedure was not followed and apologized for it for me not getting the first vehicle. I went to sign all the paperwork for the vehicle, I bought with me all the necessary paperwork. I had a Benefit Letter from Social Security Disability showing that I get paid the second Wednesday of each month. They set my payments as bi-weekly instead of monthly. I was advised that once I make my first payment, to call and they can change it to monthly payments. I called February 12 and spoke with a gentleman about it and he told me the send an email to ***@usauto-servicing.com with a copy of the benefit letter. I sent the email on February 13 asking to change it from bi-weekly to monthly. He never told me that once I send it that I will need to call them. He told me that they will get it. I received an automated call asking to call USAuto Sales and I immediately called them back. I was told that because I did not call to follow up it was never processed because they must pull it when I send it. Why is there not someone who checks that email daily? Today is February 21 and was told that I need to make a payment then they can process the request. I sent it in on the 13th which was way before and because they did not do their job, now they will not process the request. As I stated at the beginning, this is the third time to purchase a car from USAuto Sales, Inc. and it is the biggest mistake that I have made. This is turning into a nightmare for me in dealing with rude customer service agents and then when I do call, I get put back in cue when it is my turn or get hung up on. This happens a lot. Once I finally got through, I was told that payment arrangements are no longer offered. For all the years I have dealt with USAuto, the option helped me many times.

I purchased this car from US Auto Sales 1810 Browns Bridge Rd, Gainesville, GA 30501. My car stopped working in less than 24 hours of my possession. On 07/17 at around 7:30 p.m., I purchased a 2018 Ford Escape SE AWD from US Auto Sales, Gainesville. My sales rep was Kevin. My down payment was $1800, $100 for liability insurance, and $455 was paid on 08/01 for an additional down payment for a total of $2355 spent. This was all in accordance to my fiance deal which was signed. The very next morning, on 07/18, at about 7 a.m., the car would not start at all. I spoke with sales rep Kevin and his general demeanor was very nonchalant and dismissive.Since I was going in circles and getting no help from him, I later spoke with the office manager, Ray. I had to wait until the dealership opened to have them to tow the SUV much later that afternoon. The car suddenly seemed to run later in the day when I drove it back home. However, upon the advise of the mechanic of the garage, I was told to take it to any Ford dealership for a full diagnostic workup since the SUV was still under warranty and also because a newer 2018 model vehicle should not completely stop working. US Auto Sales seemed very unconcerned with the starter issue and they were happy that the car had restarted and told me that the problem was "now resolved". Every since the initial purchase of the car, it would start and stop intermittently, until it just completely stopped starting at all. I was able to drove the car to Nalley Ford Sandy Springs on 07/25 @ 07:40 a.m. The technician indicated the same issue as the garage where the car was first towed to had reported and then also informed me that a new engine had been installed in February and stated that that was where the starter problem originated. I spoke with the sales rep Kevin, who again, seemed unconcerned... even to the point of laughing... and telling me to go to this place or that, and do this or do that, when they are the ones who should be working on getting the problem with this car repaired. Kevin informed me that I needed to speak with their corporate office. From there between the dates of 07/18 until today, 08/05, nothing has been resolved. I was offered different late model vehicles with high mileage, that I have declined, because I honestly I only wanted the SUV that I selected. Right now, I only want my money paid to be fully refunded. I want to be completely done with this deal. The dealership is terrible, when it comes to resolving issues. They speak over you and do not care about your concerns, like you are irrelevant. I have not driven the car but maybe once or twice since buying it. It no longer starts. The repairs have not been authorized even though the car has been at the Nalley Sandy Springs Ford dealership for repair since 07/28. I requested several times to void the contract and for them to refund my money. I prefer not to deal with this not them. I ultimately still do not have a car. I am still on the bus, catching Uber, etc., because they have failed to repair the car neither have they provided a loaner vehicle until the service issue has concluded. I am paying to be on the bus and they are telling me that I am still responsible for the fees and monthly finance charges for the purchase.

I am being told I owe $900 for collision insurance and my account is current. Yesterday, 3/17 I spent a total of 2 hours on the phone in which over an hour was spent on hold for a "Supervisor". Every since I've had this car every payment has been made ON TIME. Except for maybe 3 or 4 payments every Payment has been made through the automated system. 3 weeks ago I called to get the pay off amount for my car and to file a auto claim for damages which I was told that in order to pay it off it was a little over $2K I was then told by a customer service representative that I owed $800+ for my collision waiver. I disagreed and explained my payment plus the collision waiver is made every two weeks via automated system. I was told at that time that since they had an upgrade in their system last year it does not automatically apply anymore and I needed to call in my payment with a representative. At that time I was told that an email was going to be sent to the Collateral damage department because after review of my account payments I was correct. I was also told that someone would reach back out. Well of course that didn't happen. Fast forward to yesterday, I was on hold with one young lady for 35 minutes and 22 seconds for her to come back and act as if she couldn't hear me to transfer me to another representative. I then spoke with John and expressed my frustration of the situation for him to take my information ask me the same *** questions to get into my account and hang up. I proceeded to call back reached a young lady again expressed my anger at this point and situation to be put on hold for 20 minutes to be transferred to a "member" of management. Obviously she wasn't a Supervisor or Manager most likely a team lead by the name of Maria. After review of my account she claimed she would have to adjust my account and it would take her some time. I advised I was not going to hold for that long of a period as I was at work. She promised me she would fix my account and call me back. Well needless to say neither occurred. So now I have to call back and do the same *** all over again. I've put a compliant in with the complaintsboard.com and I will do so every day until my issue is resolved. I plan on going to the location off 316 where I purchased the car to speak to someone onsite for assistance today and every day if needed until this is resolved. The lack of follow through, integrity and respect from their customer service representatives is disgusting. I guarantee you if I was one of those persons who didn't make my payments on time they would cut off my car instantly without a care in the world. I called the automated system this morning at 1am on 3/19 to see if the adjustment was made and it wasn't. Ironically, they now have a message stating that your payments do not cover the collision waiver so you have to call in to make the payment. This morning 3/19 @8:16am I spoke with Kia from the insurance department that took my information regarding the accident but wasn't able to assist with correcting the billing issue. I explained to her what I've been going through and not to transfer me to a CSR but a Manager. She puts me on hold only to transfer me to Juliette a CSR. After speaking with Juliette she informed me that there was an open complaint and that someone would get back to me. Well I've been hearing the same thing for weeks now and no one has called me back. If I get no resolve today I will be reaching out to the Attorney General. Their customer service practices are utterly disgusting, no one actual helps you and the few decent CSR's are unable to do anything because everything must be escalated.

Issues with the car being repair and resolved. I got my car in May . This is my second car from here. I traded one car in for newer model car. So in Nov. 2020 my 2019 Hyundai Accent start acting like it was running out of gas but yet I had a full tank of gas.So I got off the next exit and it cuts off. I called the Roadside assistant and they had my car tow to a shop near me. They ran the test and told me that it was ignition coil. So I called the warrant department (by the way are the most rude ppl ever) they said they didn't cover that part and that I should have a manufacturing warranty from the dealership because the car was new and the mileage was 65000.they told me once it got their for them to open a claim. So I had the car towed to the dealership they open up the claim and they found something totally different with it.They found oil in the spark-plugs, they needed to change them and 1,2 injectors was bad. That it was going to be 865.00 to get it fixed .So Hyundai said since I was the second owner and the mileage was over 60000 that the manufacturing warrant did not cover it and the told me the warranty ppl at US auto sale denied the claim. I called them they said it was nothing they could do they was very rude once again.So I asked to speak to some one else besides them.So they transferred me to the claims department. I then begin to speak the a lady name Andrea told her what i was dealing with she made some calls and email to her boss. I asked for the car to be replace because with this car only being a 2019 and low miles and I only had the car for 7 months and I was loyal customer payments never been late on either cars could I have referred ppl to them could they just put me in something else they denied that request.They did offered to pay half but only paid 346.00 that was not half leaving me with a 496.00 to pay out of pocket. I had no choice because i need my car to get to work. So I got it after two weeks going back and fourth with them on Dec. 4 2020. and a month later 01/11 it cuts off again I have it towed back to Hyundai. This time it was 3,4 injector,fuel pump and line that need to be replace this cost was 2000. They reach out to the warranty department to filr the claim and they said none of my parts was covered. She then called me back stating that she was explaining to them what was all going on and they was rude. So I called and ask them why was they rude to her and wouldn't even let her explain what was all going on with the car and y'all was just was saying it wasn't covered and how do they know it was the fuel pump and line this time. I ask so the fuel pump not covered to they was like i need the part number I told them was trying to explain that to you but ya'll was so rude to her. So they told me to have her called back to. she did explain why it needed to be replace so this wouldn't happen again well they still would not fix it. So I called claims again asking to be put in another car because I work so hard on my credit and that I needed my car but wasn't going to keep paying and fixing for a car that clearly had problems from the beginning and shouldn't be having this problem for 2019 that is why I got a newer model from the beginning and they should at least pay for the repairs or replace the car Andrea then proceed to email her boss asking for my request for a replacement car or get the car fix They denied the request they would not help this time.So I called CS and ask to trade my car out because my car wasn't two years old yet so they denied my request also.I called the dealership I brought the car from asked to speak to some one in Corporate and they gave me the run around. So I called Andrea back and told them they can just come get the car so on 01/28 I did a Voluntary repo on it and but still made a payment to them. They have been calling me everyday asking for a payment but would not work with me on getting my car fixed or even helping me period and they still calling. but none can call me to resolved this matter.