US Bank
Reviews and Complaints

My husband is a US Bank customer, while I am not. He's been telling me how great US Bank is and that I should switch. Guaranteed, after this incident, there's no way in hell I would even consider switching, let alone use their ATMs. If this is how they treat you when you are a guest to their bank, I shudder to think how they treat their customers. I use US Bank's ATM to help my mom withdraw money using her overseas bank card often. I do this each time she visits and have not had any problems until now. Today (August 31, 2017, at approximately 2:18pm), at the US Bank on Webster Street, in Alameda, I attempted to withdraw $1000 in cash from their ATM. I entered the amount I wanted to withdraw, the maximum amount allowed. There was a message stating US Bank charges $3 for this transaction. Fine. Normal. The reason why I generally enter the maximum amount allowed. I hit ok and waited for the cash. It spat out a pile that felt way less than what I requested. A screen flashed for a split second stating I should double check the cash received, and then went to the usual screen of asking if I wanted to make another transaction or exit. I selected exit and received my receipt... less than half the cash I requested. I went into the bank to complain, as I would have canceled the transaction if given the choice, which is what would usually happen when the ATM machine cannot fulfill your request. I explained to the teller what happened, and she immediately went to get the manager. Promising... but that's where the customer service ended. The manager proceeded to give me a long-winded denial of help, as if I should sympathize with her at how much of a pain ATM machines are for her! Furthermore, she claimed that this was an issue with MY bank even though it was US Bank's ATM machine AND US Bank's transaction fee. To add insult on top of such idiotic logic, she claimed there was not much she could do because I am not a US Bank customer. I feel that if I am using a US Bank ATM, I am a customer, though a temporary one, and a potential permanent customer. All I wanted was the $3 transaction fee back, but she absolutely refused, stating that I should lodge a complaint with my bank, not US Bank, to get the fee back. Again, this was a fee charged by US Bank's ATM, not my bank. Those who have used ATMs at other banks know that both banks can and often do charge their own fees for using an outside bank's ATM. This $3 was clearly US Bank's fee (it even says so on the receipt!), so I fail to see how this would be a complaint about which I should contact my bank.

Jennifer the manager at the U.S. bank branch on 5564 camino al norte 89031 was very unprofessional and spoke to me in a demeaning way when I (a faithful customer) asked her a question. Instead of explaining the procedure in a professional way, she was very rude and confrontational. I have two accounts with US bank and deserve more respect. I would like a response via email at [protected]@gmail.com.

US Bank was on the SDSU campus during opening ceremonies in August 2016. They told me I had to have a US Bank account for school. They also told me I could open an account for $1 and there wouldn't be any other fees. A bunch of friends were doing it so I opened an account for $1 too. The lady assured all of us there were no fees and we could just keep $1 in the account. Account #[protected]. Then I get a statement showing -$1 so my mom sent a check to US Bank for $31. Then I get a statement showing they took the $30 as a Force Close Fee and I will be reported to ChexSystems. I called US Bank today and they told me I should have read the account agreement where it stated the fees. The lady told me it was an expensive lesson I learned and to read the disclosures and not rely on what their representatives tell me. I want my $30 back and at the very least, to be removed from ChexSystems. I think US Bank is preying on us college students that don't know any better. Telling us we HAVE to have an account and that there are no fees. Shame on you US Bank!

My fiance and I went to the branch on 7/26 at 18485 SW Farmington Rd, Aloha, OR 97007 to inquire about financing a car through them. We were greeted by an older lady sitting at a desk when we walked in who got the process started. She was very helpful at first until she started learning the details of the loan that we wanted. I had spent months on many websites looking for my dream car and had finally found it. unfortunately it was located in washington state and not Oregon. She told us about how hard it was going to be and kept suggesting that we just go through a dealership and utilize their financing options. She went on and on about how it would be almost impossible to make it happen because we would have all these extra steps. She left us feeling discouraged that I would not be able to get my dream car that I had so carefully searched for and it seemed that our loan application would be a personal inconvenience to her. We decided to check with On Point Credit Union and had the complete opposite experience. They never once made it feel like our business would be a personal inconvenience and also learned that all the extra steps we were told about at US bank were not true. My fiance and I both have checking and lines of credit with US bank along with a joint checking. Now, thanks to On Point and our terrible experience at this branch we have an auto loan for $23, 500.00 and an additional credit card with them. We are seriously considering switching all of our banking to them and I thought that I should at least let US Bank know why we are planning to close our accounts with it.

Thanks,

matthew Van Cleave
[protected]

I went in to a US Bank Branch in 25630 Barton Rd. Loma Linda CA. 92354. I was
Attended by Noemi Maldonado. This person had a bad attitude from the beginning and did not care that she was being rude. I asked to talk to the manager and come to find out she was the manager. I asked for he name and she grabbed one of her business cards and flunged it at me. People like this should not be in customer service! They represent the company. If they are rude and uncaring this reflects on the company. It show that the company really doesn't care about it's customers. I hope this person get reprimanded. It's not ok to treat people in a disrespectful way just cause your having a bad day.

My boyfriend and I have been banking with U.S Bank for a little over a year now. Unfortunately for us and many other americans we have had some unexpected expenses. Recently my vehicle was in the shop and it's expensive. I have medical payments that continue to grow each doctors appointment I attend. And due to this we have been struggling to make ends meet, with all the overdraft fees we have been assessed. It's a pattern that's been very hard to stop since our paychecks are short because of the fees we have been paying US bank. I request the $180 dollars worth of fees to be reversed so it would allow us to get back on our feet and was turned down by a bank who is not compassionate and won't consider refunding $180 dollars worth of fees. But it's ridiculous that these large banks make money off of hard working individuals who aren't millionaires and I can guarantee if I was a rich the fees would of been reserved without hesitation. I don't understand how it's okay for a bank to pay a item and charge you a fee when it's at their discretion. I am writing this so other consumers can be aware of what type of business U.S Bank is. And unfortunately we will be looking into switching to another bank. We recently had a payment go through for homeowners insurance for a little less than $15 dollars and got hit with a $36 dollar over draft dee. We paid rent and we were short no more than $15 dollars and for hit with another $36 fee. All I want is the 180 dollars of fees to be reversed as a courtesy to allow us to get back on our feet and us bank has wasted my time. I have called, I have emailed them and I even went on social media. This is outrageous and I hope no one else has to go through this. Please please please stay away from this bank that only wants to make money off of young adults and poor people!

Due to an oversight on my end (yes I acknowledge i made a mistake) a PENDING authorization on my account was going to put my account into the negative on 8/8/2017. I immediately made a deposit to correct the issue and everything was corrected, my account was brought into the positive. However, I was also charged 2 overdraft fees on 8/8 for transactions that did not make my account negative. At the end of the business day 8/7, my balance was $65.89. But on 8/8 I was charged 2 overdraft fees! Then, my pending authorization posted to my account on 8/8 and on 8/9 I was charged an overdraft fee for that, but if the first 2 overdraft fees that I was charged in error never happened then my account would actually still be in the positive! I immediately called the Delaware Kroger branch and talked to Anthony who listened to everything, looked up my account, and agreed that there was a problem. He went to get his manager, Tina, because he does not authority to give overdraft fee refunds and she was very rude, condescending, refused to listen to the whole problem, and refused to refund any of the fees except 1 "courtesy refund." I was charged a total of $108 I fees all because of something that was not even posted to my account yet! You cannot charge a fee based an authorizations that are pending. Authorizations can change, or even drop off and never even post to the account. For example, if I place an order online the retailer will put an authorization on my card, but if I cancel the order, they will never actually charge the card, but the authorization will still show on my account until a few days pass and the authorization drops off. By the manger's logic, I can be charged overdraft fees while that authorization is showing on my account even though it never actually posts to my account and finally deducts the funds. After getting basically nowhere with the branch manager, I called your customer service number and the man I spoke to said his manager would be giving me a call back today, but I never heard back from anyone. I do not have time to deal with this, but I need my hard earned money back from these ridiculous fees that were charged to my account and for no reason. I am a responsible adult and fully admit to my mistakes, if this had been my fault and my account really fell into the negative with the posted transactions I would take responsibility for this, but it is not my fault, the fees should have never been charged, and awful customer service I have received is ridiculous. I have already made a Better Business Bureau complaint and will be filing a complaint with the FTC tomorrow as well. I can only imagine how many people this bank has scammed from its customers based on this logic and you should be made to pay all of it back. I will also be closing this account on Friday, as soon as the branch closest to me opens in the morning, I will be withdrawing my paycheck from my account and closing my account. Can't wait to wipe my hands clean of this banking institution!

8/7/17 - Deposited $700 into my US Bank Branch ATM machine. The machine stopped working during the deposit process - the screen showed "scanning scanning scanning" for over 5 minutes.
Went into the bank. The Teller was able to retrieve my bank card and my check.
Was told a dispute had to be filed because the US Bank ATM machine should be thought of as a "teller"
Live person teller started the dispute process. Was told it could take up to 10 days for the deposit to show and be available in my account.
8/8/17 - Phoned bank, no response from the dispute filed
8/9/17 - Phoned US Bank customer service number, after 15 min. on hold was told it would take a few more days to resolve. I asked if I could speak to someone that could expedite this matter. I was transferred to my local branch and no one was available to help. I was again transferred to the US Bank main customer service line, waited on hold for 15 minutes and my call was disconnected.
If the US Bank ATM machines are not properly working, why should the consumer have to wait up to 10 days for a potential resolution. The local bank branch was able to retrieve the check I deposited (they did not return it to me).
Would it not be fair and logical for the "live teller" or the "live" local bank manager to be able to resolve this problem? Especially since the check was retrieved from the malfunctioning "machine teller".
Up to 10 days of waiting for resolution for monies that are mine and needed to pay bills is unacceptable. The consumer's funds should not be held hostage due to the US Bank ATM machines (which by the way, consumers are urged to use) especially when they malfunction.

Resolution: Permit the "live" teller or Bank Manager to override the ATM machine if the machine is not working. Someone at some level at US Bank should step up to the plate and have the authority to expedite a speedy resolution.
I don't know of too many people that can afford to have $700 on hold for up to 10 days because the ATM machine broke!
Resolution #2: If the consumer is charged any late fees from the malfunction of the US Bank ATM machine and their current dispute resolution of up to 10 days, the consumer should have the right to charge back to the bank the late fees they incurred. And charge back to the bank their time spent in trying to recover their funds. Sorry, Time Warner (Spectrum), Verizon, The Illuminating Company, ATT, Landlords, etc. will not refund late fees if they do not receive their payment on the due date. And let's not forget the IRS

Myself and another person made a conference call to US Bank to set up a joint account so we could have an account to deposit reunion funds into. We spoke with Jeffrey Davis, Account Setup Coordinator | Virtual Deposit Operations in Minnesota. He spent an hour getting our information. We were both sent emails to send him copies of our Drivers license and to call in to verify information. I called him twice leaving messages and received no response. I followed up with another rep. only to find out the account had been cancelled. He told me a manager would contact me about what is going on. No call back from the manager. Another rep told me today we would have to start all over again. I have four accounts with US Bank and am considering transferring them to my credit union at this point. Very bad customer service.

I'm never able to get Deposit to work online via JAVA. JAVA has been discontinued by almost all browsers out there, and even before that for years, every single time I did attempt to deposit a check, I would be redirected out of USBank to Java to tell me I needed to upgrade. JAVA has huge security issues and thus always needing to be updated endlessly. Never works right on any browser or computer for the last many years. But the last 6 months have been horrible!
Only Mobile Deposit works on the Mobile App most of the time.
Browsers with JAVA, forget it! They apparently have a Java department, but JAVA is obsolete and I have no idea why they keep this department?
It's about time they change their systems and rid the use of JAVA and use something more easily used by majority of people.
Also be nice if online banking allowed easy online transfers to other accounts like most countries do, like Australia and NZ which is within 24 hours your transfer is in the other person's account no matter the bank, if with the same bank, then instantly transfered with no transfer limit.
USBank only seems to offer $2, 500 limit per 30 days and this is only recent technology to them. USBank is a big name and most banks in the USA are still in the stone age!
Please do something to make these more streamlined and simpler!
My experience with USBank isn't all bad, I have been happy with half their services and most customer service. My only gripe is the stone age system and way of doing anything online. Really needs to fix this!

US bank has took over $300 in overdraft fees from within 2 weeks. The first time it happened my account became negative $49.00 due to a PayPal purchase I made. U.S bank decided that they choose 7 seven transactions to say I didn't have the funds when I made these purchases before the PayPal charge when I actually had the funds. So US bank charged me 7 overdraft charges all in one day the day before my direct deposit was deposited. They refuse to reverse any of the fees. The excuse is every transaction comes in late. I'm so very upset about this, I am a struggling 24 year old student living check to check. This has really put a whole in my pockets. US bank has also charged me an additional overdraft fee of $36 and my account never made it to the negative standing because I received a direct deposit. After my funds were deposited US bank waited until the end of the day to charge me overdraft fee that was never there.

On Thursday, July 27, 2017, I went to US Bank in Buena Park Downtown located at 8460 LaPalma Avenue, Buena Park at 4:45pm with my husband and his business partner to open a joint account. Upon entering the bank, we were informed by the teller and also supervisor that they would be unable to accommodate our needs because it was too late in the day. The supervisor then proceeded to make comments such as "You had all day to come in, it is not my fault you waited until so late in the day" and "I'm not allowed to keep personnel past 5:00pm and accrue overtime. I will get in trouble for that." I felt these comments were unnecessary and unprofessional. I did not see any signs posted anywhere stating a policy of when it was an appropriate or inappropriate time to come into a bank to open an account. In the amount of time the supervisor spent arguing with us and actually being rude to us, the account could have been opened. It took a lot to get all 3 of us to the bank yesterday and a little flexibility would have been appreciated. When I shared with the supervisor that I felt her comments were inappropriate she responded, "Well, I apologize you took my comments that way." Still a wrong way to reply to a customer. I am writing this email because I think you should know how some of your customers are being treated. I would hope USA values their reputation a little bit more than this supervisor does. I am not sure of the spelling of the supervisor's name, but her name is Arnell.

US Bank companies are thieves. The company allow employees to make credit cards from my account to make purchases. I complained able the Fraudulent charges but, the request was initial denied. The company researched the charges after 3 months but never fully credited my account. During the charge the company illegally charged my closed account with annual and interest charges ($144). Lastly, US Bank illegally liquidated my deposit.

When I opened my account in June I was told checks were being ordered for me and he first box was free. I was also told I was being signed up for estatements which would reduce my monthly fee, neither of which happened. I was new to Iowa, which the person opening my account was aware of, and I feel she should have pointed out time that Iowa charges sales tax on every fee charged by the bank, ATM fees, monthly fees etc. I've never heard of that in any other state and feel it would have been good customer service to do that. I never received checks in the mail and noticed this week that my account was overdrawn by $75.15 because of the sales tax fees being charged my account was overdrawn by .15 a few weeks ago and I've been charged $25 a week since then. I called us bank customer service and was told I was correct, checks should have been ordered for free and never were so she went ahead and ordered them and said when the fee is charged I should contact the branch and they will waive the fee. Today I saw that I was again charged the $25 overdraft fee and went to the branch to discuss that and the check fee. I spoke with Lindsey who told me she wouldn't waive the check fee or the $25 fee and that it wasn't her responsibility to go over every little fee that the bank charges. If I wanted the check fee waived I need to call the call center back and speak with Kelsey who told me that in he first place. I called the call center and was told they can't put me in touch with Kelsey or waive the fee that I need to go back and speak with the branch manager. I called the branch and was told the manager was in a meeting. The woman I spoke with told me my account was now in the process of being closed with a negative balance and because it's being closed no fees can be waived and I find I don't bring it to a positive balance in 30 days I will be reported to Chex systems. I'm appalled and the horrible customer service US Bank has provided and the misinformation I've been given.

US Bank in the city of Minneapolis on East Lake street that is a low-income community do not provide the basic seals and stamps the people that banks with them.
When it came to repair on our property the insurance company as that we get the bank to stamp the document and the check. US Bank staff had to handy write it. We took the check to our credit union and they said they could not take a handy written check from a financial institution.

We took a stock form into US Bank for the US Bank manager for identification they did not have following:
• The financial institution’s official seal or stamp, including:
• Signature Guaranteed seal or stamp:
• Endorsement Guaranteed seal or stamp: Corporate seal stamp. (including name, location, and four-digit identification number or nine-digit routing number).

We had a problem with a atm on july 11 2017. The atm company reversed the money that was supposed to be taken out of are account. We requested 200.00 dollars but was only givin 20.00 us bank will not give us are money back and we have got 4 different store's from there employees. It is now 7/22/2017 and we are still waiting on are money.. We have the receipt and ll the information needed but the say the fraud team has to investigate the matter.. There is no investigating needed when we have the slip showing the transaction and how the atm company reversed the money.. I have never been treated so poorly by a company in all my life. I would not even go thru this company but labor and industries only goes thru them for automatic deposit for payment on lni..

I was offered a position as a personal assistant, zip recruiter a reputable company advertised for the Nabisco Inc. Company The check was supposed to be a sign on bonus and payroll.
Since my equipment was to be shipped by his shipping clerk I was preparing my home to be a work at home office. I don't have furniture so this appeared to be a blessing to finally male my home more comfortable. US bank suggested reporting to local police however I choose to contact the Fraud department of FBI, along with Better Business Bureau, and my United States and International Speaking Out Stop the Violence group on Facebook with over 1000 members and investigating reporter Carl Monday Iam the victim the check has all the right security features and money was available for at least two days.

I called about a fraud item on my account on 7/3/17. I am in CA and someone used a card that is no longer in my possession and was supposed to be cancelled at a supermarket in Maryland for $1400. I submitted my claim and even got a police report. I was told i'd get a provisional credit in ten days while they researched my account. Its been 11 days, I have called them on 5 separate occasions, I have been hung up on, I have been told there is nothing I can do and I jut have to wait for someone to call me, I have been told that my only recourse is to write a letter to the president of the company. I still am without my credit returned to my account. As soon as this issue is resolved I am closing my account and choosing a new bank and will be sure to let everyone know how terrible their customer service is. Also I am opening a BBB claim today as well. I have never experienced such horrible customer service by people that clearly do not care at all about your banking issues.

We discovered fraud, theft, identity theft & embezzlement, identity theft our accounts by a former manager that was working for us. To start with
American express has returned over $63, 000.00 to 2 of our accounts with in 10 days of turning in the fraud. On the same day we turned in an additional $49, 000.00 to us banks fraud department in regards to more american express fraudulent payments made by our ex employee for 2016 fraudulent payments he made on his personal american express
And a couple of weeks later turned in an additional $90, 000.00 fr o m 2015 in regards to more american express fraudulent payments our ex employee.
My local branch is threatening to close our accounts with no written reason which will be detrimental in numerous ways to our business as well as creating hardships for our employees and affect our credit scores
The local authorities working the case have said should the closure transpire it could be deemed as tampering with evidence.
Due to the open investigation the authorities consider it necessary for all our accounts to remain open.
We are respectfully requesting an investigation into this matter.
We are looking forward to speaking with you soon.
We have a very large number of other fraudulent things that were done by this ex employee that I personally reported to one of my local branchs in february of this year.
I have professionally maintained a detailed log of times dates and contacts to try and resolve this situation as I was directed.
You should find numerous notes and documentation within your organization of whom I have contacted when I have contacted them in the lack of any resolution.

Thank you for your time & prompt attention regarding this matter

Eric & lynn boeppler
[protected]
A savannah nite
Empire corporate transportation
The lynn-cline boeppler family

Hi
i am a doctor applying for doctors loan with us bank
i picked up the phone called us bank someone in ky state picked up phone take my info get approved initially on the phone then dragged me to a lot of paperwork they let me hangin on hope of approval and processed my papers wrong didn't take my incomes from several places seriously after almost 6 weeks i got denied with no valid reason
tried to talk to supervisor they played me by giving the phone to same people in the office i actually tried to add my wife to the loan but they requested 710 minimum score in addition to my score which is over 740
i just want to add her so can helped with income requirements per them
tried to complaint and get help with no answer or response
i definitely will never recommend us bank in any business
as cara ryenolds and her supervisor lisa gave me the hardest time in life and blocked and denied my loan
if someone care and tried to do something to reopen this case and do more investigation about what happened will be good teaching leson to these people you hired in us bank