US Bank
Reviews and Complaints

I deposited my check for a full month's worth of work in the amount of $5, 111 I believe into my account via the ATM it got returned no clue why saying I guess that I wasn't on the account which I am I'm going on vacation not able to get to my mail this is very frustrating and I will be pulling my business if we cannot get this corrected today

Justin

On 6/13/17 I received 2 emails from US Bank stating that I had over drafted my account twice within the past week. When checking my account, I saw that the 2 charges that were made were when my account displayed a positive available balance on both my app and online. I called US Bank and had to argue for 15min before I was able to get only 1 of the over draft charges removed. I have this issue almost every month with US Bank because they do not calculate your account accurately. Anything that I pay for on a Thursday or Friday 90% of the time does not reflect on my account until the following Monday or Tuesday. If I could switch banks I would. They have caused me so much grief and anxiety that I'm afraid to even swipe my card anymore. I'm forced to carry around cash hoping that I don't get robbed by someone all because the bank is robbing me if I use my debt card. I'm stuck between a rock and a hard place.

Today 6/5/17 I went to purchase gas not only did I get embarrassed I had to ask for change due to the deactivation for a card I didn't ask for and didn't receive. I'm losing a day of work due to not being able to get to the bank that I barley made it home. I'm very upset and agitated. I can't believe a bank will just deactivate a card for there convenience. I didn't receive no help or couldn't get my card reactivated. I no longer will bank with this bank and I feel I should be accommodated for this matter. I'm stressed out, I don't even know how I can get to the bank without money. I been inside the bank and wasn't aware of this going on. A very hurt customer.

I have two accounts on the same card, one has been closed by 5/26 and one closed by 6/1, when I tried to find a banker to solve the problem for me, they said they have nothing to help me and they asked me to call the branch that I opened my account. When I called that branch(the US Bank on Bayshore of Milwaukee), the person told me that he didn't know anything about that. And I called the customer service before, she said she is going to call me back on the next day, but she didn't call me back. So, no one can help me with my account problem, and I don't know where my money goes right now. The banker said it may send to my address in the system, but that was my previous address which means I have no right to open the mail box. I went to the US Bank to change my address several times, but the system didn't update it. Right now, I still don't know the reason that my account has been closed and I can't get my money. That's very ridiculous, that every banker told me they can't help me because they didn't close my account. And no one can help me to get my money because they didn't close my account and they didn't know about that anyone sent me a cashier check to my previouse address or not. Therefore, no one can cancelled the previouse cashier check and give me a new one. I still have lots of money in both of my account, but right now, I have no money for my daily life.

Putting a 10 day hold on my check after being a customer for 10 years. The check is from another bank. From a company. It was sent through on a mobile deposit. It had already been accepted by my bank as deposited. Then, they withdrew the deposit and put a 10 day hold on it. For no apparent reason. I have been a member of US Bank for more than 10 years and have never bounced a check with them once. Because I live in Indiana, there are no US banks here. Which is why I did a mobile deposit. The branch manager that got a hold of my check decided apparently because I was white that she needed to put a 10 day hold on a check that was being deposited from GuitarCenter. Then, they couldn't tell me why they put a hold on my check. I called them several times to try to rectify the situation. They then told the corporate customer service line that I was apparently harassing them because of the necessity and timeliness of the situation since they had already had my check for two days. This would be because they never bothered to call me back. I had to keep calling them before they closed.The customers Service agent apparently accused me of being a criminal, and that they would not only not cash my check, hold it for 10 days, but would not even cancel it so I could go to a local fifth third bank and cash it -- where the check was drawn upon.No one from US Bank has even bothered to try to call me to rectify this scenario. I could understand if I were unemployed and my checking account was always a mess and I was always bouncing checks. This has never, ever been the case. I have earned a masters degree in engineering, been a sober member of AA for more than 24 continuous years, and have yet to ever go through the kind of [censor] that this branch manager/financial institution has put upon me such blatant and vindictive racism. Until I receive some form of apology/rectification from US Bank, it is going to be my soul part time location to ensure every customer I contact and every individual I know on social media to avoid this bank at all possible costs .

5/30 I applied for an equityline. I was declined based on Fico score of 620. My Experian fico is 681, I called and check with Experian. I believe I was declined me based on false information.

I was on the phone with a US Bank representative looking at my fico on the Experian website and was told there is nothing he can do.

US Bank is in violation of FCRA and fair lending. I sent an email tothe bank president. I expect to have this resolved or I will log a complaint against US Bank with the FTC since the administer fines for violations. I will also contact the KRON consumer advocate and supply them with the facts.

All I am getting from your people is silence. I wonder how many other potential applicants are out there that have been declined based on false information because your fico's are wrong?

I am a disabled veteran and US Bank locked my account because my other account was negative due to the fact they would not accept a transfer from my wife's account because it didn't have my name on it. Then they locked my external transfer to even get the money to them. I've been with them 6 years and they blocked me from my online banking. I called sever times 5/24/2017 to talk to someone about these matters and they told me the fraud department did it. I asked to speak with that department and was denied twice and told that wasn't possible. I tried sending my wife money via Western Union and they blocked that as well. My account has money in it and their telling me I can't touch it. These are protected funds that I get from disability and they have no right to do this to a customer. I'm fed up with them!

I went to the calumet city, IL location on Torrence Ave to open an account with the bank. The banker called a manager to assist me as I had some in depth questions regarding benefits and other promotions that the bank offered. The managers name was Mohammed. He came of extremely rude and disrespectful towards me and told me that they can't match or provide better service than my current bank and I'm better off sticking with my current bank instead of US BANK.
What kind of customer service is this? Managers like that must be let go on the spot and replaced with people friendly managers who care, tend to and respect the customers needs.
I'm extremely disappointed with that branch and will not go back to do business with them any more. Because of managers like that, the business loses its potential clients.

To say that we are unhappy with your service is putting it mildly. With a recent leak in our bathroom, we worked with our insurance company, USAA, to get it repaired. Since the loss was over $10, 000, we received our first check, minus the depreciation, to get the work started and US Bank was listed on the check. We took a letter from USAA with a list of the repairs that they approved, and that was not enough for the bank. After two hours sitting in the branch, our local banker finally got someone to say they would accept a letter and the estimate from the contractor, which was emailed to the branch by our insurance company. The loss person our local banker spoke with said we were all set and we were assured we would have no trouble cashing the final check upon completion of the repairs.

Then we received a letter from US Bank, which stated: Thank you for visiting your US Bank Home Mortgage Branch to have your check endorsed..." and were told to call to schedule an inspection. After going through a laborious automated process, we finally reached someone who said she needed an itemized list of repairs. We told her it was sent to US loss when we got the first check endorsed from the insurance company and we didn't have it. We just got the broken record response. The customer service from the first line is horrific. We asked how we got this letter if our list wasn't acceptable? I asked several times what she wanted me to do so we could get this going. Instead of saying how we might remedy this, we just got the mantra that our list was unacceptable. (Suddenly there WAS something in the file, but it wasn't ok?)

Unfortunately, we got very angry after all this craziness (I have experienced the same type of thing for my business accounts) and had to ask for someone above her. We were told to call back on the same number, where we went through the same rigamarole just to be connected. Again, we were told there was nothing on file. (Again, this same thing has happened to me repeatedly in my other interactions with US Bank.) The gentlemen in Resolutions said he'd heard about us already (nice, huh?), and to his credit, said he would figure out why there was no record, would call our insurance company to ask for the same things again, and would expedite our inspection. It will now take up to five days for this inspection to occur, while our contractor waits to be paid. I appreciated his attitude and commitment to fixing the problem, but I'm afraid the whole process has been very negative.

Yes, in the end, at least so far, it appears that this will be remedied. But it took getting angry and demanding to speak with someone above the loss drafts level to make it happen. Lots of time on the phone, and lots of frustration.

From our many interactions with US Bank, we will not seek them out for services in the future and will not recommend them to anyone. While the local branch people are very nice and helpful, they have no control over the larger operations of the organization, which is clearly not well organized.

I was told that bank check I ordered 5/4 would be sent the next day and arrive at destination at 3 business days. Did not arrive as scheduled. Called customer service, given wrong information, asked for customer service manager. Check did not arrive 1 day after it was supposed to.
The rep I spoke to Casey Haas at [protected] was to call me back but did not though I stressed the importance of hearing back today. Have left 2 messages on her voice mail but now after nearly 8 hours no reply and her message said she was there. Worst customer care I have ever known from a bank.

My husband and I went to US Bank to refinance his auto LOAN, which was in his mother's name (simply because his mother had better credit at the time of the LOAN). We explained that this was a very touchy issue, as his mother is literally psychopathic --- we had to serve a Cease & Desist letter on her because of her actions. The bank said no problem and proceeded with the LOAN.

From there everything became a nightmare. First they made out the check not to Ford Credit, but to HIS MOTHER! Who the hell does that? I don't work in a bank and even I know you make the payoff check out to the lienholder. Then there were forms not signed, not signed properly, delays, oh we forgot to have you sign this form, on and on. This process has now dragged out for NINE MONTHS! We emphasized that this needed to be taken care of ASAP, due to the unstable mental state of his mother, as well as for our own peace of mind, yet at every turn there have been mistakes, mishaps, "oopsies" and you name it. We've talked with the bank manager several times, and all she does is offer insincere apologies.

This matter has literally made my husband and me nervous wrecks from the stress. We've now spoken with the district manager about their horrid customer service, and while he listened sympathetically and assured us he'd take care of it, little to nothing has been done. We're still waiting, even after they assured us they'd get that last "forgotten form" turned in to the county right away, yet they took another two weeks before doing so. It's become so ludicrous, it's almost laughable --- except for the extreme stress of this situation.

If we could, we'd sue them for all the pain and suffering they've caused us. LOANs don't go through overnight, but there's no reason it should have taken NINE MONTHS.

We've made it clear how much pain this situation has been causing us, and CONTINUES to cause us until it's settled, yet the most we get is an apology with the same sincerity you'd get from the Target clerk who says they're sorry they're out of the toilet paper you normally buy. When we mentioned compensating us for all the incredible stress they've caused, the bank manager Sharin simply laid her hands on her desk, looked at me and said, "Well, what DO YOU WANT me to do?" As if to say, "well, what DO YOU WANT ME to do about it?" She didn't give a rat's behind.

We want this to be over, so badly, yet US Bank doesn't give a ###. Their attitude literally makes me want to vomit. I've been with this bank for 15 years, yet this is how they treat their "valued" customers. Seriously looking for another bank.

April 16, 2017
Dear US Bank, et al:
I am a retired veteran with very limited income. I had a checking account with US BANK for approximately two years with no minimum amount to carry nor any charges.
On 4-7-2017 MS Tasha called me and asked me to come in and cash three checks drown from chase bank, since I wasn’t sure who sent them or why, and I was on a trip out of state, I asked Ms. Tasha to make copies and deposit the checks in my checking account.
A few days later I received a call from US Bank saying something like the checks bounced and there was a charged fee to pay of $ 53.73. As soon as I came into town, I went to pay the overdraft and upon paying it, I was given a receipt and told my account was closed and no longer valid. This happened without explanation nor was a written notice that the account would be closed; sent to me. Could it have been because my small daily balance?
I ask you not to discriminate against me and to reinstate my checking account with US Bank.
Thank you.

Rudolph Labatto

Account # [protected]
1775 E Palm Canyon DR Ste. 110-17
Palm Springs, CA 92264
[protected]@aol.com

I was due to close on a home and it was delayed 4 times. My family was forced to live out of a uhaul for 5 days. I was told by the mortgage processor and his boss Mike that they would help with the cost of uhaul due to there incompetence of not closing on time. I waited for 2 months and called multiple times and never received a check. I recently got a email from Mike which I will attached that said it was denied.

This is not right. Not only did they stiff me on this but Chad never locked my rate in as agreed originally. I had proof of the rate I agrred on and he simply didn't do it (twice).

I have never had a problem with any of my mortgage accounts before but this time was horrible and unprofessional. I have text and emails to back my story if you need them.

In 2007 US Bank granted my wife and I a loan with no hassles. We even refinanced our loan in 2009. Went we decided to sell US Bank wouldn't grant the loan to the couple that wanted to purchase our home. The reason explained to me was that the house needed to be on an engineered slab. This ruling come out through HUD in 2006. My concern/issue is why didn't this ruling apply when we bought the property in 2007.
To comply with the HUD ruling it cost me more than $10, 000, not to mention the stress my wife and I endure because of US Bank neglected to enforce the HUD ruling from 2006 until I was ready to sell our property. I feel that US Bank reimburse me for my losses since this ruling was in affect when We purchased the house and further the refinancing in 2009.
I am waiting for your reply before seeking legal manners.

Charles Sneed
[protected]
charles.[protected]@ge.com

On 2/10/17 I called the credit card help line to inquire why I had received a credit card I did not ask for.
I was greeted by an automated response telling my all agents were busy.
8 minutes later my call was answered. The agent began speaking before the connection was complete so I got a monotone garble and ‘what is your account number’. No hello. No how can I help you. No my name is. Just robotic ‘what is your account number’?
Mind you it’s already been types in.
Before I waited the 8 minutes.
I gave the number. This person was not happy at her job. And I was not happy to have waited 8 minutes and be greeted by such a nasty person. So I can be nasty right back. She asked for further information in a snotty tone. I asked for her supervisor. She refused until I finished giving her all the information.
Now I am getting more irritated. You will not refuse an escalation because you are not satisfied!
When I forcefully pushed the issue, she refused her name. She finally conceded and put me on hold..
For 11 minutes.
I hung up because I had to take a call.
I then tried to call US Bank Corporate. [protected].
Call answered by Ricky. When I told him I was very angry and needed to talk to someone at an executive level, he put me into someone’s voice mail.
I hung up.
I called again and talked to Ricky. He was not very patient and put me thru to a different voice mail box.
I hung up.
I called again to Ricky. He yelled at me for being mean to him. He is now aggravated and I VERY angry. He put me on hold for over 12 minutes then transferred me into a general queue.
I hung.
I called Ricky again several times. Now he is just putting me on hold without even taking my calls.
I waited about 10 minutes and called form a different number. I demanded to speak to a human immediately. Ricky laughed. And snorted.
He finally put me thru to the credit card office of the president.
I was connected with Andy Vredenburg. This was a very poor encounter. Andy refused to address my complaints about customer service. Kept wanting my credit card number. Kept saying Oh we’ll look into it. He was very obstructive to resolving my complaint. When I demanded escalation he stated he was the highest person at US bank I could talk to.
EVER!
Refused to give the name of his manager.
Refused to have his manager call me.
Refused to address Ricky’s behavior.
Refused to give me the name of Ricky’s supervisor.
This seems to be a common theme at US Bank.
I am DEMANDING a call from the vice president of the credit card section and the vice president over the business unit that governs the telephone operators. I have had multiple horrible experiences with US Bank.
I am just a small time customer.
I know we don’t mean much to you.
But it is now my mission to be heard and I will keep making an issue of this! It’s the principle of the issue and the way the average customer is treated.
I may be reached at 440.554.5222. I expect a call no later than close of business 2/14/2017
02/22/2017. The above call did not occur
I did receive a phone message from a ‘Leanne Knot’ (sp) on 2/13 and again on 2/15. Both times asking me to return her calls. I have placed 9 calls to her and left messages but no further attempts have been made to reach me.
I did speak with a branch manage and the regional director. They did assist me in getting the card closed but have not been able to facilitate my complaint about service. I was told that ‘Leanne’ was the highest – best person to talk to. On 2/17 I was also told that Andy Vredenburgs manager was to call me. As of today 2/22/17, no one from any part of US Bank has attempted to reach out to me.
Again I am demanding escalation and a personal phone call at the number above.
02/23/2017
Received a call from ‘Brandy Krachmer’ at corporate communications.
Brandy was very polite, but refused to accept that I wanted to speak to specific persons in the organization.
I am not sure what her exact position was (she would not tell me), but she felt she had the authority to question my motives and reasons for requesting to speak to executive and department managers about the behavior of their employees. I don’t feel that I owed a clerk in communications the reasons for my escalation requests. She felt differently.
At this point in the process I am no longer very polite myself.
After approx. 10 minutes of arguing, she attempted to completely shut the conversation down and proceeded to hang up on me and would not return subsequent phone calls.
Still no return calls from ‘Leanne Knot’ (sp), or responses to any emails I submitted.
03/14/2017
Still no return calls from Leanne Knott. Many messages left
Brandy Krachmer has sent me a letter indicating that she will NOT honor my original requests. I am not sure who she is or what authority she has – she would never share that.
I am not accepting her opinion of how the issues should or should not be handled. I will continue to reach out and speak with the managers involved.
Remember – this could have all been avoided with a little customer care up front. But US Bank insists on maintaining their position of arrogance and indifference.

Started refinance on two properties end of October after submitting all paper work that was asked of me I received a call from Don Kmiec a loan officer for US bank this was somewhere around the second week in November, we set up a date to review the paper work (and he preferred the phone ) which now being about the third week in Nov. Then did not hear anything for another 10 to 12 days I then sent an email to Don telling him of my dissatisfaction and also spoke to Jason Nelson who promised me great service in the future, another call from Don, who told me of papers where coming and to sign them and return and when complete we would start on second property, papers came I signed and sent back then did not hear anything for another 2 weeks when I received a call from Jason Nelson asking if I still wanted the two loans and he would handle them and see them thru quickly since that call I never heard from Jason Nelson unless I called or emailed I have had refinance on both properties started, also appraisal's on both properties have also had two sets of mortgage papers for each property sent without notice to my house which had a note saying to return immediately had calls from appraisers, title companies and loan processors, also had one appraisal company wanting to appraise my home a second time and a title company asking for the same form which I faxed to them a month before and then when I call Jason Nelson all he does is tell me it was a mistake and he would handle it then sends me an email saying he needs more info.as of this day March 3 2017 I still do not have word if I have the loan. There is more to###

I had an unauthorized charge from a company I had never even heard of or order anything from. It had a number listed underneath the company name so I called it to find out what was going on. He said a whole bunch of false information about an order on a date that never existed I was looking at my account online and there was no such record of anything they wouldn't refund my money so I thought all the complaint under unauthorized transactions and that was the beginning of January it is now beginning of March and I've had to mail the form into them twice they claim they lost lost the form by then had to fax it they do have it and yet have not responded my money and they are not even responding to any of my questions they're thieves as far as I'm concerned and I want my money back. usbankreliacard

My husband had deposited a check through an ATM at our local branch and the next day the check was put on hold by the fraud department for verification. He deposited it on 02-07-17 and the funds would not be available until 02-17-17. Since he took off a portion of the funds which were immediately available that day but then reversed, our account was overdrawn, but we were promised to have all the fees refunded. We waited until 02-16-17, when our 3 month old daughter fell ill and we needed to buy medication for her. Since the account was overdrawn, we could not make any purchases and I called the fraud department asking for help and a way to expedite the process by that 1 day. After going through several representatives, I was told that the only person able to help me was the manager of my home branch, Toni Finn (most likely wrong spelling of her name). The branch is located more than 20 miles away from me, but since it was the nearest when I opened my account, it is now permanently my home branch. I contacted Toni and was immediately told about how busy they were that day, but I told the teller I would hold as long as I needed to. Initially Toni was willing to help, she would call the bank which issued the check and verify and then call me back. I waited and in the meantime we called the employer who gave us the check and he contacted his bank to make sure that the funds were released, which they were. We were willing to provide any necessary paperwork for her to prove that this was a legitimate payment. I called her back after a few hours and at first she just told me that she would call me back again, but it was already afternoon and I wanted to make sure that she would actually call...and this is when Toni told me that actually she was too busy to verify that and that actually since it was my husband's name of there, she would close my account. My husband has been depositing his paychecks into my account since we have opened it and never I was told that it was a problem. I did offer to have my husband come in with his identification, but Toni was too busy. The next day I saw the available funds, but she placed a hold on my account without any notes and now she, again, was the only one who could lift it. At that point, my baby was still not feeling well and we have been up all night, trying to do all we could to make her feel better. After talking to customer service again, Toni called me back to discipline me. She was telling me that I was breaking the law and that I had insulted her and basically she was the victim in this whole situation. I was trying to explain to her, that all I was asking was for help and since she was the only one who could help, I was doing everything I could on my end to help her. Not only did she refuse to help me because I was upset with the situation, but she decided to use her authority to cause more problems, which were just unnecessary at that point. As a branch manager, she is responsible to represent the level of service that her employer promises to its customers. When I told her that customer service is part of her job, she replied that it was not. She was frustrated with the her understaffed busy day and basically took a step to go above and beyond to worsen a situation instead of doing the same to alleviate it. In the end she ended up taking the hold off, but the more she was telling me off, the more it was obvious that her intentions were purely personal and vengeful. She never called me back or let me know, she would do that. She knew that the next morning I would try and use my money, but I would have to wait for her to approve it. The worst part that she just punished a little baby and not anyone else.

I needed to have a document notarized and went to US Bank, Beachwood, Ohio branch. However, I made a mistake of signing the document ahead of time and the branch manager Ray Mahoney refused to notarize my document. I offered him to sign another piece of paper so he could verify that it was my signature on the document. He still refused. I've been a customer of US Bank for almost 29 years and certainly did not expect an unfriendly treatment like that. Most reputable businesses I've dealt with always look for ways to help their customers. So, just for the heck of it, I made a photocopy of the signed document and went to two other financial institutions where I have accounts. In both places the managers cheerfully notarized the documents after asking me to sign a piece of paper to validate the signature.

Banks are dime a dozen in today's marketplace and one bad apple will definitely cause me to throw away the whole basket. There's no reason to stay with a bank that is not willing to help a customer of 29 years. Thankfully there are so many good options today.