Menu
For Business Write a review File a complaint
CB Glasses and Lenses EyeMart Express 3716 Airport Blvd Ste B, Mobile, AL, 36608, US
EyeMart Express company logo
EyeMart Express
reviews & complaints
EyeMart Express company logo

EyeMart Express

3716 Airport Blvd Ste B, Mobile, AL, 36608, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
K
2:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
EyeMart Express has left an official reply on this complaint.

EyeMart Express - Glasses frames

I came in to the store to purchase a frame and to get a different pair of my glasses frames tighten for free. I paid for the one frame then, the associate proceeded to tighten the frames then came back and broke one of the side of frames. Then the manger came out and said because it's not under warranty that they could do anything about it. Even though they were the ones to break them. Then she told me I would have to pay for new frames. I did no but the frames since they were the ones to break them.

Desired outcome: New frames

Read full review of EyeMart Express and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gemper1969
Beckley, US
Feb 26, 2022 2:10 pm EST

Good for you. No employee has any right to treat a customer like that. Different way to handle that situation. I've been a supervisor before and thay employee would have been written up & made to apologize to you right then and there. How embarrassing for you.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.