First Convenience Bank [FCB]

Good morning. I debated on filing this complaint. Yet it needs to be addressed. At one of your branches. Here in Arizona. I'm a newly established customer. With First Convenience bank and. So far a new banker. By the first Alejaundra was. Very nice, friendly, and understanding. My issue isn't with her. I called the local branch. I want to say on 12/12/22. I spoke with your employee. Her first name is Jessica. When she spoke with me. Over the phone I was. Actually calling to inquire. About a discovery I made. Regarding unauthorized/fraudulent activity that. Was unaccounted for and not. Done by me whatsoever when. I explained why I was calling. She went from ice to patronizing. Telling me that I need. To confer with social security. Regarding the sum of $47. That was taken or spent. On my daughter's direct deposit account. She also kept trying to. Convince me that the -$12. Balance was the only funds. That were deducted from the account. After debating with this woman. She finally informed about the. $47 that mysteriously grew legs. And basically walked out of. (the main account) She was rushing me off. Of he phone informing me. To come to the bank. For a printout of the activity. She also provided me with. A fake address to your company. Stating that I need to. Request I writing a update. To get into the online. Account that was set up. By someone else who is. Involved with the theft. Of me and my child's identities. Jessica was very rude to. My adult daughter on 12/13/22/ She informed my daughter that. She was only allowed to. Go to the one location. Located very far from her residence. My family members pressed charges. Against this woman for the. Role that she played in. The illegal use and tampering. Of all of my family members. Who receive monthly benefits through social security. Currently there's a warrant out. For her arrest regarding the crime's. I've tried calling your numbers. The 254 area code number. As well as the toll free number. With very bad timing and. Very long wait time's so. I decided to reach out. By this method although I'd. Have preferred reaching out privately. Due to the sensitive information.