Menu
For Business Write a review File a complaint
CB Restaurants and Dining Chipotle Mexican Grill 5791 E State Rte 69 Ste 100, Prescott Valley, AZ, 86314, US
Chipotle Mexican Grill company logo
Chipotle Mexican Grill
reviews & complaints
Chipotle Mexican Grill company logo

Chipotle Mexican Grill

5791 E State Rte 69 Ste 100, Prescott Valley, AZ, 86314, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
10:45 am - 10:00 pm
Tue
10:45 am - 10:00 pm
Wed
10:45 am - 10:00 pm
Thu
10:45 am - 10:00 pm
Fri
10:45 am - 10:00 pm
Sat
10:45 am - 10:00 pm
Sun
10:45 am - 10:00 pm
ComplaintsBoard
M
3:05 pm EST

Chipotle Mexican Grill - Missing toppings e.g. corn and fajitas

Went to pay for my order and it was missing the two items I normally get. I asked for guacamole and was under the impression that it would be comped due to the fact there was missing items. The cashier or person preparing the bowls never mentioned that it would be an extra charge. When I walked back to the cashier, I was disgruntled because it’s 2.55 per extra bowl. Half the time the orders are missing half the amount of rice and chicken or beans. Your standards are not equal. Sometimes I see other people getting more chicken or rice/beans in comparison to my orders. It is not equal. When I called the restaurant, the girl sighed in the phone and answered it like as if she didn’t want to be there. Get your things in order. You’ve lost my business. My family’s business and I’ll never, ever order from your restaurant again. I’ve spent thousands of dollars over the years. You’ve completely changed. No customer service at the Prescott valley location. I ordered today and the idiots you have working for you should be fired. It’s pathetic.

Desired outcome: I want my money back. I threw the bowls in the trash out of anger. I’ll never return. Ever.

Read full review of Chipotle Mexican Grill
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.