NU Car Rentals

My husband did a reservation [protected] for a Ford van 12 passengers from may 27 2023 to june 3 2023 at 3719 mccoy rd orlando fl 32812 from 5/27/2023 at 10:00 pm thru 6/3/2023 7:00 am. At the time of the reservation, we provided a certification for our insurance company with the value of our car for aprox. $47,000 which was accepted. The Nu representative request us to add the Nu basic insurance of 34. 99 dolars per day indicating that the value of the rental car was more expensive that the value of our car . We want to decline the insurance and assume the risk but the representative indicated that the insurance was mandatory and we can’t leave without it. It is not correct because i have rent cars and never had that problem. Thats why i am requesting the insurance charged refund.

I have picked up my car and i have noticed the car inside interior was filthy and stained and also had a bad smell. For a rental company to give out a vehicle in that condition was unacceptable. I had called to return and switch out the car and unfortunetly they only had minivans. As i received the mini van i had notice there was no winshield washer fluid and front windshield was not able to be clear and visible to drive. This was very frustrating for a customer to go on this uncomfortable relationship with this company. I am very disappointed with the service they have provided in which they was also trying to upsell me to a vehicle that did not meet my needs of transportation knowing the frsutration i had experienced with there first car provided to me.
I would honestly like this to be considered for future customers not to overcome these obstacles.
Customer service should be better in the needs of the customer support. I am very disappointed as this was my first time renting from this company.
I would kindly ask for a refund for which my services was not met and for the frustration and time lost in this matter. I would also like to add in all this that has happen i have forgoten my sunglasses in the first rental and i have asked for assistance in the matter in which they have refused to help. I understand the policy of items left in vehicles but in this case i was to frustrated and tired do to the vehicle and the customer service provided to me that led me to want to leave the premises urgently. I have also kindly inform the employees how can they let a vehicle in that condition be rented in which it is not in best condition. I apologies for any incovenience on both sides on this matter. I wish my first experienced would have brought more business relations in the future but as of now i will no longer be. Thank you.