Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - Customer service
My wife and I often get treated disrespectfully by these employees when we inform them of her chronic illness and her dairy allergy (we respectfully request that gloves be changed as a single shred of cheese will cause her anaphylaxis), but this time the server seemingly lost control of their actions as they filled the bowl with cheese before throwing at (not into) a trash can hard enough that it exploded all over the wall and floor. They proceeded to remake the bowl (incorrectly again) leaving it with the cashier before walking off into the back area rolling their eyes and making comments to other employees. Another server witnessed the event and volunteered to remake the bowl. I was speechless. Guests behind me were shocked and apologized to me that that had happened.
My wife has struggled most of her life with severe allergies to dairy, wheat, gluten, eggs and almonds with multiple life threatening incidents resulting in hospital visits. Chipotle has been one of the few places where we have been able to eat a full meal together as long as we insure there is no cross contamination. If we ever experience costumer service this bad again they will never see our business again. The employee that remade her bowl is the one redeeming factor about this experience.
Desired outcome: We desire for this never to happen to us or anyone ever again.
Latest Chipotle Mexican Grill Reviews
Middletown Ohio worst chipotle ever!!! His and Her rest rooms. Worst customer service of any restaurant I've ever eaten in Charged for extras I clearly did not order Online orderGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!