UPS

Complaint regarding poor service, misinformation and horrible customer services at the UPS store Tampa Dale Mabry.
Last week, on Thursday December 20th, I went to the store and asked the clerk, David, what is the best way to send frozen meat to Nevis. He looked up the Federation of St Kitts and Nevis in the Caribbean, and told me will be there in 2 days, 48 hours and the best time to bring the package to the office is at 630 in the evening.
I came back the next day, as advised, repeatedly by David and reassured me, repeatedly that will make it to Nevis in 2 days.
Then, after some confusion between Fae, another clerk and David, trying to help, they managed to create the label and, again, reassured me that will be there in 2 days, or 48 hours, 2 business days.
They took the package, charged 264.46 $ and
I checked on line, disappointed and soon to find out that I was misinformed.
Went back to the UPS store 4255 on Dale Mabry to ask why I was misled to believe will get there on time, when I specified was frozen steak as a present for my friends in Nevis.
Fae, stated angry that is not their business, they are just a franchise and cannot answer questions for UPS and are not responsible for what UPS does. Poor client service, rude, cannot describe her poor attitude. Sent me to call 1800 UPS number, which I did, twice, and was advised to go ask the store from where I sent the package.
Today, 12/27/2018, the package was delivered, spoiled.
I went to ask David yesterday, why he misinformed me that the delivery was going to be in 2 days...and not a week. His answer was harsh and said that they are not UPS, they are a private store and cannot guarantee deliveries done by UPS.
I will attach receipts and I will follow up on this matter and I request response from official UPS rep, the store here on Dale Mabry and of course refund.
Luminita Vladutu