UPS review: Package delivery

Ellaina Cairns
31-69 49th Street, Apt 2A
Woodside, NY 11377
[protected]@yahoo.com
[protected]
July 16, 2024
Customer Service Department
United Parcel Service (UPS)
55-15 Grand Avenue
Maspeth, NY 11378

Dear Sir/Madam,

I am writing to express my frustration and concern regarding the recent delivery issues I have been experiencing with UPS. Over the past three weeks, UPS has not delivered any packages directly to my address. Instead, all of my packages have been re-routed to USPS from the Maspeth facility. This has caused significant inconvenience and delays, as I now have to wait an additional three days for delivery.

I would like to understand why this is happening. Specifically:

• Why are my packages being re-routed to USPS instead of being delivered directly by UPS?

• Has UPS stopped delivering to my address altogether?

• Is there an issue with the Maspeth facility that is causing this re-routing?

I can provide evidence of this issue, as I have had eight deliveries in the past week alone that were re-routed to USPS. This consistent problem is unacceptable and has caused me considerable inconvenience.

I request an immediate investigation into this matter and a prompt resolution to ensure that my packages are delivered directly to my address by UPS, as expected. I would also appreciate an explanation for why this re-routing has been occurring.

I look forward to your prompt response and a satisfactory resolution to this issue. You can reach me at [protected] or [protected]@yahoo.com to discuss this matter further.

Thank you for your attention to this matter.

Sincerely,

Ellaina Cairns