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CB Parcel Delivery Services UPS 255 Southfield Parkway, Forest Park, GA, 30297, US
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UPS
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UPS

255 Southfield Parkway, Forest Park, GA, 30297, US
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1 complaint
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Mon
4:00 pm - 8:00 pm
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4:00 pm - 8:00 pm
Wed
4:00 pm - 8:00 pm
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4:00 pm - 8:00 pm
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1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS - lying and providing misleading information, wasting my time, and very unprofessional conduct

On Friday [protected], I was expecting a delivery from UPS. I understand that there is no specific time to expect delivery from what I was told so I did not go to work and I waited nearly nearly the entire work day and I had been in continuous communication with ups throughout the day trying to get an estimated ETA from the driver who was out doing the deliveries for my area, until finally I was told in a phone conversation (with a woman who would only give her first name as Debbie, and she said she was the part time night supervisor), to expect the driver at some time after 7 pm. At that point I went out to perform some repair work as I knew that it it would take only a couple hours to perform my job. When I returned home at 6:30, there was a notice on my door indicating that the package had already been attempted to be delivered. I called again and spoke to Debbie, I asked her if she could contact the driver, and ask him If I could meet him wherever he is to retrieve my package, she told me that she knows him personally and that he would not do it, the customer pick up center closes at 8 and the driver was not expected to return until 9 and that there would be another delivery attempt made on Monday, she further went on to say that there would be 3 delivery attempts made, after which time the package would be returned to sender. I explained to her that unless I knew what time roughly to expect the delivery, that I would more than likely not be able to receive the package and I asked her if they could hold the package at the customer service center, she repeated that another delivery attempt would be made on Monday. She did not appear to be concerned with my inconvenience or time wasted. I asked for the direct number to the corperate office, her first and last name, and that of the driver, because I intended to file a complaint and she told me that she did not have to give me that information and hung up the phone. I believe that I was treated in a very unprofessional manner, there was no consideration for my time being wasted and I was lied to and misinformed. Someone must be held to account for and repremanded this fiasco, UPS should not be able to wastes peoples time and lie to them without consequence. specifically, the part time night supervisor and the driver that was responsible for delivering the package, please contact me with any information regarding any corrective actions that take place. My current contact information is Mr. Abdulhamid Ibnislam, 2101 Brookstone Ridge, College Park, Ga 30349 and my direct telephone number is [protected].

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J
J
JKDE
US
Apr 23, 2011 5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS tried to deliver the item which required a signature. You decided to leave and not be there. You did not leave instructions for the driver if no one will be home. UPS did their job correctly.

From UPS: Other than time-definite air deliveries, UPS shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.

D
D
defextras
Chandler, US
Apr 23, 2011 4:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

company is to big to sworry bout one small customer

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