Pizza Ranch

Ordered a 20 piece chicken box online and picked up in the Atlantic, Iowa store this evening at 7:50pm. Got the chicken home and it was still red and not done! My father called the Atlantic location and the lady stated she would give a $15 credit on the account. The bill total was $33.55. When my father told the lady that the chicken was NOT done and how was a $15 credit on a $30 dollar bill was right, she hung up on him. My father called back and the lady answered, "sir, I'm willing to work with you, but when you speak to me like that, I don't do well." My father told her that it's not right to hang up on a customer and asked to speak with the manager. The lady responded, "You are speaking with the owner, " and hung up.