AMC Theatres reviews and complaints 1
View all 430 complaintsAMC Theatres - concession stand and crumbling our two gift cards that balance on one was $ 27.00 and the other $50.00
My husband and I are seniors who received two gift cards, both 50.00 dollars. After going on line and purchasing our senior tickets from one card we had a balance of approx. 26 dollars. Arrived at the concession stand and ordered the large popcorn and two large drinks. Cahier swiped one card[the one we purchased tickets from and informed us we owed a balance which I supplied the next gift card worth 50 dollars. She crumbled both cards informing us we were ok. I told her that the cards had a balance on them and the second card I gave her was worth 50 also. The manager then came over complained about the crumbled card which her cashier did and swiped the card informing us it had a balance of 30 dollars and some odd cents. My husband tried to explain everything to the manager after the movie as we paid over 40.00 dollars for the items listed above. He received no apologies and was informed by the manager the cashier is new who crumbled our cards, receipts and was originally going to take balance from first card and 50.00 from second card. Ignorant staff should learn what they are doing. My husband and I will inform people from now on to purchase fandango gift cards as we could go to Emagine or Marcus theatre which is also cleaner. We will never go to a AMC theatre again.
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