AMC Theatres
Reviews and Complaints

I had a charge for a premium membership fee that I didn't sign up for. Even my online profile shows that I am a free, basic member, not premium, and there is no credit card on file. Mistakes happen, but the real problem for me is that this company makes it extremely difficult to get help. The number provided is useless-- When you call, it says "telephone support is not available" and tells you to send a message on Facebook or Twitter or send an email. I have no idea how they got my credit card number, and if I provided it at some point and forgot about it, why isn't it on my profile? Why did they charge for a premium membership but my online profile shows basic? And why are they not interested in providing customer service?

I recommend going to another theater company if you have the option. I won't be going back to this again (actually prefer a local chain anyway!)>

This has been going on for many years now. I was made to turn on courtesy tickets. When I went to use one of tickets at the AMC Magic Johnson Capital Center 12, Boulevard at the Capital Centre, Largo Maryland. I was treated like a criminal and called a thief.

First, the representative I was working with stated make copies of the tickets and email New Techmail - Service Mailbox Incident #[protected]

I made copies and sent via email, after going back and forth I was told to send in the original tickets.

After Linda Garland told the tickets were lost and there was nothing she was going to do. I was also told that she was going to make sure I didn't get anything, they weren't going to do anything about it.

I have been a long-time customer of AMC Theaters. It is so sad to me that I have been treated in this manner. Can we please get this resolved so I can stop bother your theater company/corporation?

Phone call Incident. [Incident: [protected]]

Phone call Incident. [Incident: [protected]]

Phone Call Incident [Incident: [protected]]

Ref:[protected]

New ref #[protected]

Previous ref #[protected]

Please and thank you.

Sharon D. Davis

[protected]@gmail.com

[protected]

I have been trying to contact AMC on regards to my Stubs Premiere account. The only phone number I could find just advices to email or use social media, which I do not use, to contact. After emailing i just revived an automated message with self help tips and to reply if indeed more help saying it could take up to 5 days. Which I have done several times with still no response and now it's been more than a week. I would just like A refund on my Stubs Premiere account as I have not used it in more than a year and didn't even remember having it.

My contact: Michael Voight

[protected]

[protected]@outlook.com

I went to AMC theaters with my friends, I am the youngest in my group, I’m 17. There was a group of younger girls I saw go right it, I know they were younger because one of them was a freshman at my highschool. So I went into the line, and the employee asked for my ID I gave it to him, and he told me I would not be allowed to attend the movie with my friends unless I had someone who was over the age of 21. I understand this is the rule, expect if you’re going to have this rule you need to ID everyone.

On July 7, 2023, we purchased tickets online to view “The Sound of Freedom” with Spanish subtitles, and drove over a half hour to get to the theater. The movie was to begin at 4:45 PM. We sat in the theater, with a couple of other families, until 5:03 PM, when a worker came in and said that the movie would not be playing. The reason given was that the projector had been pre-programmed to play a horror movie instead. He offered to reschedule us for another showing several hours later, English only, but said he does not know when the Spanish subtitles would be ready! (This was not the first day of advertised Spanish subtitles for that movie.) He refused to reimburse us, even when I told him we are leaving the country soon. He gave us tickets to be used at any AMC at any time, but we will not be able to use those. We are extremely disappointed and dissatisfied.

I was not able to receive my free popcorn and drink during my birthday month. I asked to speak to a manager and when someone finally did show up I was given a lot of excuses as to why I did not receive my snacks. One of them being I did not come to the theater on my birthday. I thought it was my birthday month that I would receive my perks. After telling me why I did not receive my popcorn and drink, the manager just stood there and looked at me. I made the comment that one of the other theaters (competition) was looking better and better.

On July 1st 2023 I Paid over 100 dollars for popcorn, drinks, candy and tickets only to be able to see Elemental in 3D movie on half of a screen. Would like the money I paid for the tickets to be refunded. Tried to complain to someone and no one was at counter. I don't make alot of money so when I spent as much as I did I at the least expected it to be full screen.

Paid to see Indiana Jones today. AMC did OK with getting our online tickets.

Southroads 10 theatres did ok accepting ticket.

Start time 1030AM. THE MOVIE even intros DIDN'T START FOR 35 MIN - No explanation. I think three of the customers, paying customers, tried to find an employee to help. I finally told the guy who sold me the popcorn.

Pathetic "service"

On 6/16/2023 I attempted to purchase 1 ticket for the Transformers movie for 6/19 @1:15PM show. The first transaction did not go through totally. My debit card was however charged the Senior ticket price of $13.68.

I made a second attempt to complete the purchase and I was able to complete the transaction with order #[protected]. Ticket conf# [protected]. I was charged the same amount of $13.68, It was debited to my debit card ending in 5991.

I am therefore requesting that my debit card be credited with the amount of $13.68.

Alice M Wheatley

[protected] or [protected].

My complaint is on you canceling the movie truth about gender affirming care.

The minority satan led woke mob has successfully scared you to shut down the truth.

Have the courage to show this movie for God made man and woman there is no other gender all lbtq talking points come from the evil one and arevevil in itself

God is good and Jesus is the way the truth and the light.

Dont bend to evil have the courage to show what is truth for thier is too many lies out there that everyone is falling for.

Be the voice of TRUTH show the mivie

Evil is the minority being given the biggest voice time for Good to have a stronger voice.

This is concerning the movie, “No Way Back: the Reality of Gender Affirming Care”. Why did you cancel this movie and keep it from being shown in theaters? Has your company learned NOTHING about people and this issue. Not everyone cares what Hollywood thinks about their personal values and de-platforming this movie makes you complicit in the cancel culture. Why must I and other rational people be denied the opportunity to hear first hand experiences? I’m guessing if this was 1939 Poland, you would be signing up with Dr Furher. I will be purging my AMC account unless you show this film and I will be using whatever influence I have to keep others out of your theaters and canceling their accounts as well.

We purchased our tickets on line for the 7:30 showing of the flash. Upon arrival at theatre we noticed there was nobody checking tickets. Everyone walking in and noone there to see tickets. There was one worker selling tickets to those who purchased at the time. The soda machine wasnt working, the floor was dirty and it is very poorly run. Upon taking our seats, a young man aprroached us and asked for money to buy popcorn, I doubt he bought a movie ticket. I was so nervous that he would come back I sat on my bag. About 90 minutes into the movie the power went out.. Generator light came on, movie went off. Nobody in the theatee knew what to do. Stay or go. We went, the whole theatre was in darkness, with people still walking in. I dont know who your managers are, but they run a piss poor business. We will not be coming back, and are letting all our friends and family know what happened. It cost us 25.00 in food and 30,00 in tickets. Im sorry, I normally dont do this, but it was awful. We just wanted a nite out, and didnt even see the end of the movie.

Sharon la rocco

4802 highland drive

Tamarac, fl 33319

[protected]@yahoo.com

[protected]

Conformation # for tickets - a0677434108

Friday. June 16.2023 7:30 auditorium #3

I JUST purchased 4 tickets for the wrong movie. Your organization charges an $11 convenience fee but does not allow the convenience of making changes without incurring an additional $11 "convenience fee".

I would really appreciate if someone would contact me regarding this matter. There is nothing convenient about your website. It is dark, it is confusing and it is convoluted.

Thank you and I look forward to hearing from you.

Valerie Gardner

[protected]

On June 14th 2023 I attended the 815pm showing of Spider-Man: Across The Spider-Verse Rating
8:15 PM 6/14/2023
AMC Owings Mills 17
Order Number: [protected]
Order Date: 6/14/2023
Total Amount: $33.53
Laurie Mcnair - #[protected] member Number
[protected]@gmail.com
I am requesting a refund as the theater did not offer the enhanced experienced i paid for.