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CB Retail and Online Shopping Bass Pro Shops 6112 W Grand Ave, Gurnee, IL, 60031, US
Bass Pro Shops company logo
Bass Pro Shops
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Bass Pro Shops company logo

Bass Pro Shops

6112 W Grand Ave, Gurnee, IL, 60031, US
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1 complaint
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Working hours
Mon
9:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 7:00 pm
ComplaintsBoard
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10:19 am EST
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Bass Pro Shops - Employees

11/16/2023 Gurnee IL store. I went to purchase ammunition. New store policy all ammunition sales must be done at gun counter. No big deal bass pro has control issues. I go to pay for my ammunition and 3 out of the 4 employees are in deep discussion about something so I walked I way. Come back since they decided it was time to work and I gave the older man my illegal IL FOID card which I told him I still have expiration dates on it to make his life easy. He goes on to tell me he still has to do background check. Absolutely not going to happen. He tells me bass pro store policy now. Well state law Trump's bass pro so I'll go with state law. As I'm talking with this employee some other employee decides he wants to step in and open his mouth. When he got told he is not part of this conversation to walk away he decided to cross his arms stand their running his mouth. Conversation went from calm to pissed off since Chuck wanted to be super douchbag employee to tell me how how the store wants him to do things. Well Chuck I don't think you being a douchbag putting your 2 cents in pissing customers off isn't what company wants. Thanks to Chuck definitely won't be shopping this store again. Talking to store manager on the way out definitely didn't do anything. We're she came from I could tell Chuck called her back to the gun counter to cry I was mean to him. You all are warned bass pro doesn't follow IL state law it makes up its own policies

Claimed loss: Nothing. Didn't make purchase

Desired outcome: Apology from Chuck for putting his 2 cents in were it doesn't belong along with disciplinary actions to teach him a lesson

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