American Freight

The sale started off okay we put a bunkbed, mattress, and dresser in layaway for my grandson. We were to come back in two weeks to get it out but when we got there the sales person (I will not call her a lady because she was far from it) tells me that some of my things aren't in stock and would have to be ordered. I reminded her that she didn't tell me that when I placed the furniture in layaway. So she made some adjustments and I got my merchandise or so I thought. My brother was there to pick up the merchandise and deliver it to my daughter's house. Now it isn't his job to make sure that everything is on the truck it is their "employees" jobs to make sure. We get to the house and notice that all of the boxes are not there so I call and Angie (the one that "assisted" us asks me "Why didn't they put the dresser on the trailer?" now I ask you why would I know that those are her employees. So she said that she will give me a call back and let me know what was going on. For some reason this woman doesn't know how to use the phone because every time she tells me that she will call me back she doesn't. Well it took her an hour and no call so I call back she tells me that it will be delivered on Monday (at the time this was on a Saturday). Now Monday comes and I call to make sure that the dresser will be delivered and once again she tells me that she will call back and once again I have to call her an hour later (no one is that busy). So when I call back a gengleman answers the phone and he tells me that he will have her to give me a call back. That is right you guessed it she didn't call back, so I just decided to go up there and see what the problem was. When I get there she is at lunch (it is awful funny she doesn't have time to call anyone back but she can go and eat). The gentleman said he gave her the message but she has been busy (yeah right). But get this while I was in there another customer comes in and says she isn't happy because her furniture was supposed to be delivered today (actually Sunday). I just looked at her and smiled and shook my head mean while the gentleman took down my information (I gave him my cell number because I knew I wouldn't be home and the address where the dresser was to be delivered). Well I went to my daughter's house to wait on the dresser (I was at the store about 5:30pm) well 6:30pm came around and no dresser. I called and they said that it was going out on the truck as we speak. Well 7:30pm came around and still no dresser so I called again and they tell me that they have been trying to contact me and I let them know that my cell phone hasn't rung at all (come to find out they were using my home number, now didn't I say I gave my cell phone number because I wouldn't be at home). At this point I was upset to put it mildly (as I was hanging up I did say some words but not directed at the person on the phone). So I called back one more time and at this time they were about to close and guess who answers the phone Angie (oh joy). She tells me that someone told her that I cussed them out and then she tries to be a big shot and talk down to me (I'm not the one). I didn't want to argue with her so I just said let me speak to someone else because I knew if I continued talking to her it wouldn't be pretty. The gentleman was helpful until he didn't call me back like he said and when I called back they had already closed for the night. So I left a message saying just keep the dresser and I will be up there for my money. The next day (Tuesday) I called and Angie (what a day) tells me that there are no refunds and my response was I haven't even gotten the merchandise. She was trying to be nice (too late) and scheducle a delivery today. I told her that my daughter was getting out of school right now and she will be home in a few (at this time the truck hadn't even left the store). About 15-20 later the delivery guys called and said that they are on their way and I told them that my daughter is on her way. No more than 10 minutes later Angie calls and tells me that they can't wait on her because they had other deliveries (are you serious, after I waited for 3 hours for these people) so they left the dresser on the back porch. I need a number to call someone so I can report this person (Angie) not that it will do any good but if anyone is going to American Freight don't let this person wait on you. She thinks once she recieves the money she is done with you she doesn't know anything about CUSTOMER SERVICE. I've never had a problem with this company before until this weekend I can't say that I will not buy from them again but I can guarantee you that ANGIE will NEVER EVER WAIT on me AGAIN.

Don't ever buy anything from american freight! After several attempts to exchange a defective mattress just to get the "run around" from this company in lexington, ky, we took it back and asked for a refund or we would dispute the transaction on our credit card. They refused to help us. As we left the store, all chaos broke loose when the manager and another employee tried to throw the mattress back onto our truck. Then they ran and locked the gates to the fence surrounding their store so we could not leave. I immediately called 911 and they opened the gates. We waited outside for the police to arrive. It was really scary! I call them "american fright" now! Unbelievable. What a crazy messed up company!