American Freight
Reviews and Complaints

I started my finance service with American Freight June of 2019. I was financed for the amount of $2900.00. I have been paying on my account every month and never missed a payment. I spoke with an customer service rep 09/06/2019 and notified me that my balance of $1600.00 has to be paid 09/12 or my balance will increase by $5000.00 regardless of what the remainder of my balance of $1600.00. I really need some help with my account.

I bought a sofa sectional, dinning room table, bedroom set etc spending over $4, 000.the sectional fell apart so They delivered a sofa an loveseat recliner set but sofa was missing a piece to arm said they would bring it out over 4 months ago ... since they replaced this unit because the first sofa sectional fell apart when you reclined.. this replacement has been just as bad ...the charging port cup area fell off track and screws were stripped still no reply from manager after a month sent pictures to them as requested...after two months of calling they said they had it in and would bring it out Friday the last of June still nothing I have called to get a line of bull...now the recliner on sofa is stuck and won't recline...not impressed and will never buy anything this expensive from them again... Rooms to go maybe a little more expensive but much better service and products.
M.Kegley

I placed a 4k order at the Carnegie, PA store, on 04/17/2019. I paid up front for the Chest of Drawers, and the Bed, since I was told that they didn't have many in stock. We were not moving into our new home, until 05/08/2019. The delivery for the entire order was to be 05/11/2019. Everything had arrived, except the Chest of Drawers. #69405 Stonehill. After at least 14 calls to the Carnegie store. Being told, that I will get a call back. I never received a call back at all. Instead, I continued to call, which is where I am at now, a month + later. I do know, that this set is discontinued. I have the entire set except for this one piece. I would really appreciate someone taking responsibility for this, I really need to complete my set. Please contact me back, by email or phone [protected]. Thank you, Tammy D. Heirendt

I went in to order a glam bedroom set on sale for $605 when completed the paperwork what was ordered for me was not the same thing or price. I called asking why the total ended up being different as well as the name of the bedset I was told the name had changed bc they discontinued the one I wanted so they ordered me something similar without notice I wasn't getting what I asked for. They tell me to come back in and pick something else out. So I drive another 30 mins and everyone was rude I pick out another bed set finally bc they had nothing in stock and they tell me I have to travel to akron or pay the shipping. I will never get another thing from here it's so unprofessional

I purchased a bedroom set for my son on 4/6/19 at the Grand prairie location in Texas. They said it had to be pucker up in Dallas, went to pluck it up for home and the furniture was 2 different colors. We took the brown footboard and nightstand back as we had purchased the black set. They told us we would have latest 2 weeks and I had to call them after 2 weeks to find out where the missing furniture was and they said they were putting it in the truck for delivery that day. I waited and nothing got delivered. I called the next day spoke with manager in site and he said they don't even have the items in inventory. I asked him why they lied to me and he said it was the other manager that was in that day. They told me I could turn in the items I and get a refund but I had to call the location I paid at. I call over there and speak with the person I purchased the furniture from and she said they are not allowed to do refunds. I told her I need the rest of the parts so I can put the bed together and she tells me she is going to call around. I called her back after several hours and she said they will deliver the stuff by 8pm on 4/25/19. Here if is almost 10pm and no delivery. This company is the worst company i bought things from. Customer service sucks and obviously is full of liars. I called regional manager and left message Monday and still no call back. I paid $900 and I don't even have a complete bed to put up. 😡😡😡😠😠 They need to be shut down or hire better people. All they worried about is making the sell.

This has been a nightmare from the very beginning! The staff is unprofessional and the delivery service is even worse! Do not purchase anything from this company. I never will again! They were supposed to deliver the furniture on 2 days ago. 2 days later, they finally came with the delivery but was missing parts. Now we are on day 3 half the day is gone and they still cannot tell me when it is being delivered. This is the most unprofessional group of people that I have met. I have spoken with the store manager, the regional manager, the delivery managers, no one has any sensible answers. I have never seen a place where no one can get anything resolved. They are all too "busy" to deal with the situation. The delivery driver hung up on me when I called him at 9:30 pm to see when he was coming back (from 4 hours ago). Finally, he says we cant come back because policy states that we cant deliver after 9pm. So when were you going to tell me that you were not coming back? This has been an extremely frustrating experience!

Please never never ever buy from these scumbags.
I spent $3, 000 dollars cash and got garbage for service.
They will not take back furniture delivered because their deliveries are by contractors and thus not liable.
Customer service manager is a teenager from Mcdonalds and just gives the runaround for any questions.Please avoid this store--the cost reflects their service and furniture.

I purchased a sofa and an guardian vaule plan. The plan that they sold me don't cover the frame being damaged. I would like my 99.95 back and my furniture replaced. I only had my couch set one year and one month. Its been taring up for about 3 months know and with no response. The warranty they sold me only covers stains and small damages done to the couch and not the frame.

Hides Negative Reviews
Junk for sale. Love seat is falling to pieces. Don't buy their stuff. No good.
Bought a black love seat recliner set by Simmons about 1 1/2 years ago. Comfortable but material is pitiful. Material has flaked off and looks terrible. No guarantees here and no warranty was mentioned at time of sale. Won't buy again and would not recommend.

**Update ...called Tom McMillian VP of Sales @ [protected] and left voice mail. Haven't heard a word. Scam

NIGHTMARE OF AN EXPERIENCE FROM THE BEGINNING! if you think it's a deal, its more than likely NOT worth it. Initially it took months to receive the furniture, which was the WRONG set, waited several more months to receive the correct set. Fast forward a few months and the cushion seam started coming undone, contacted them since it was under "warranty". After 6 more months and MUCH back and forth and the store employees remaining highly confused regarding any and every inquiry, and lies that the replacement would be delivered, we picked it up ourself snd get it home to find the replacement recliner is broken and it has holes in the cushion. It has been almost a year now fighting this and still not resolved. BUYER BEWARE!

First..my. boyfriend and I had a sectional on layaway. We went a different route and wanted a refund on what we paid. We were told we couldn't get a refund but a store credit. So that was fine. We decided to buy the marble top looking dining room set and paid the difference. We were informed that there were none in stock and it would be 2-3 weeks. Ok..again..we understood. My biyfriend is a truck driver over the road. He would call to ask if the set was in..Nope! Not yet... I waited 2 weeks and it was in...however..the hardware packet was lost...I was explained it would be overnights.. So I waited 3 days and called, still no hardware..but that someone would go to Lowes and get some...ok..we again understood. I called early in the week to let them know we would be in this weekend. 9/29/2018. We go to the store, they look up the account and everyone starts scrambling..no hardware! They claimed that Lowes didn't have it. They DID give us a 50.00 credit so we bought 2 little tables..fine..now..we go to the dock to pick up the furniture. NOTHING is in the original box. The chair backs are wrapped in foam and in a lamp box. The legs are in nothing, the table top is in a box..I'm afraid to unpack it and look at it. There are NO instructions on how to put the chairs together. My boyfriend and I did take the hardware list and go to Lowes and get ALL the hardware...34.00 worth. So in the end..we only got a 16.00 credit. I do not EVER want to do business with them again..if it wasn't for this bubble pack that is included..I wouldn't even know what hardware to buy..and sadly..I can't even return this...very very pissed!

Back in May of 2018 I put a 3 piece living room set with recliner on layaway along with a queen size bed only. The total came up to roughly $1100 or so I paid 884.00 which it left a balance owed of like $200 or so. I informed the salesman Craig that I was doing a remodel in my house and that I would return sometime in May to pay the remaining balance.
However, I received a called from Craig to inform me that the living room set that I ordered was no longer available. I told him that I would be in to choose another set.
Lets fastforward to August 1 2018 my husband and I visit the showroom and we decided to purchase a mattress for the bed that I had on lay away. My husband chose the mattress and we had to pay $99.76 difference of the credit that was applied to the account. We informed the Store Manager Chris that we would return on Friday to pick up the merchandise.
I called ahead and informed them that I was on my way. I was trying to proactive so that the pick up would be smooth once my husband arrived with the rental truck. I arrive at the showroom and informed the Store Manager Chris that I was there to pick up the merchandise and Chris told me to give him a moment to have the merchandise bought to the loading dock. I arrived at the showroom 30-45 minutes before my husband. After about 20 minutes of me browsing around the showroom I walk over to Chris and ask was there a problem with my merchandise. He finally says yes the mattress you chose someone sold it. At this time I look at him puzzled because my husband asked them if the mattress would be marked as sold with a name attached. Well to my surprise they sold our mattress and didn't have any in the store.
I told Chris my husband was on his way and we needed to resolve this issue before he got here. Chris says lets look at other mattresses which we started to and he showed me several however, I would have to pay almost $300 more for the other mattress. My husband arrives and Chris tells him the issue. My husband isn't happy because the mattress that he chose they assured him that it would be clearly marked and there would be no issues.
My husband is a retired military man of 28 years served change for him after you have said it would be there is a problem for him The mattresses that Chris showed him wasn't a good fit for my husband. To try and get my husband at a happy place I asked Chris about the floor model and could he reduce the amount that we paid for it because it was 600.00 well he says no. Then I saw a lamp that cost $86 and I said may I be compensated with the lamp for your mess up and he says to ask the other store manager Mo I think that was his name. He went into the computer and said the lamp was $234 but I told him on the tag its marked $86. He says oh you can pay half.
My complaint is even though I suggested the floor model that others consumers have tested by lying down on it. This floor model is considered USED merchandise. I would like to believe the floor model should have been a reduced price. Again, I asked other options to compensated for taking the floor model to please my husband because he was on the verge of cancelling the entire purchase.
Now to add insult to injury once we decided to take the floor model we had to wait another 30 minutes for the items to be bought to the loading dock and what we thought was going to take us roughly an hour to pay for the rental truck turned into 40.00.
I had to ask Chris who was going to bring the merchandise to the loading dock and then at this time calling the young man to bring the merchandise.
I am very disappointed in the lack of customer service and the lack of compromise now I compromised on my end and suggested the floor model. I feel that the price should have been reduced or a decision should have been made to compensate with the lamp that I liked.
I called your corporate office on August 3, 2018 and left a message of my concern. I received a message from Jay on August 6, 2018 who left a message that he was contacting me in reference to my complaint. I returned his call on Aug 7 at 6:45pm EST however, he hasn't returned my call. I called Jay 740.833.6397 again on August 10 at 1:31pm EST and again today August 13 at 5:41pm EST. I have left him a message requesting that he give me a call back and he hasn't returned my phone calls.
I am highly disappointed in the kind of customer service that I am not receiving from American Freight.
I can be reached at 954.479.1175 or my email address is [protected]@aol.com.
I look forward to hearing from someone who can handle my complaint.

Sincerely,
Tammy Flanders

Hi I'm Ray. I just left your store here at NM. I was very happy to come on board. But I'm so sorry to say that I'm quitting. 1st of all Anton grant had told me twice to be at work at 11am. Twice he showed up late. I was there at 1045am on Monday he showed up at 11:20 . Was off Tues and Wed. ( which by the way he made me come to the store on my day off Wed, to register) Came back today. Was there at 1050am. He showed up at 1135am. 2nd me being in the furniture business 33 years, I've never experienced training and management like that. He's a bully and very rude, raised his voice at me in front of 3 warehouse men. Mocked me also in front of them. Very demeaning! He was getting upset because he claims that I didn't read the training manuel right! Talked down at me and talked at me. Watch your video at work. There is a Kelly that worked there, Yelp the same thing. I'm sorry sir but I'm very upset. FYI he smelled like alcohol