UPS reviews and complaints 1
View all 2059 complaintsUPS - poor delivery time / bad business
My package (Tracking #121E71541292629017) left PA. en-route to Michigan, on Thu. 12/27. I selected UPS 3-Day Select Shipping. The package passed through PA. & OH, arriving in West Branch, MI. on Sat. 12/29, just 38 miles away from it's intended destination. It sat there at that UPS facility, idol, until Wed. 01/02, when it left at 09:35 AM. Approximately 7 hours later it was finally delivered. Even taking the weekend and a holiday into consideration, this is completely ridiculous and misleading. Why is 3 day shipping even offered when the West Branch facility can't handle such a commitment? It just sat there collecting dust on Monday with a destination of about a half hour away. I'm extremely curious to see what type of credible explanation can possibly be offered for such blatant inaction. In today's world, scams and online thefts are commonplace. Have we really reached a place in time where big, popular companies like UPS, that have been around and prospering for my entire life (1968), are boldly ripping people off with no shame or accountability to speak of? Unbelievable.
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