O'Reilly Auto Parts

On 8/1/21 I bought a remanufactured alternator from the Muncie Indiana store because my alternator failed in my 2012 Nissan Maxima. I and some friends replaced it. Literally a week later the replacement died. We had to take it to a local honest mechanic. Had to pay for towing twice. The part was replaced and fixed on 8/20/21 costing me $385 for labor (because the alternator has a lifetime warranty).

I found out that day about labor claims and so after work we picked up the car and I talked to Austin at the Muncie McGalliard location of O'Reilly's. He said and I quote "Yeah, if you want to do that we'll hold onto it for you and just bring in the invoice next Monday when the store manager Doug is in"

The following Monday which was august 23 2021 I turned in my invoice. This week the alternator failed again (we are going to confirm with our mechanic on Monday 9/13). So on 9/9/21 I called the O'Reilly's in Muncie again to 1. Ask if they'd replace it with a brand new one since this will be the third alternator we'll have had in the car. 2. Check on the status of my labor claim

Firstly I was told that it's probably not the alternator but the ECM however, if the ECM had failed that would have been caught when the mechanic replaced the first faulty alternator.

Secondly I was told my claim was denied because "the part was not sent back for testing" even though I was promised it would be held onto but someone in that store had sent it back on a truck the next day thereby there is no case.

Thirdly Doug tried to blame it on the mechanic for not saying it was for a warranty claim even though it was supposed to be shipped back with the claim for testing and I was promised by the store they would.

Then he told me to call the customer satisfaction line and ask them why but he failed to give me the claim number so I was told to call back the store and get it. Of course Doug had left for the bank. Finally 30 minutes later I got a call and got the claim number

I want to know why nobody could check the shipping records during that time frame to see when an alternator went out. There should have been a record in the RTM file or shipping records. Doug was also dismissive of me like he didn't care or didn't want to help or have a crap. I was very nice and professional and Doug wasn't hearing it

Then I called the customer satisfaction line again to the labor claims and spoke to a guy who said "we have to have 2 repairs anyway on record from a licensed mechanic or shop" and nobody during the entire time that that was the case so I'm out that money.

I had to withdraw from my 401 (k) this time to try and prepare for the bill which means I am paying penalties and fees all because

1. Doug didn't give a dang
2. Either Austin or someone else in the store didn't do what they said they would
3. Nobody prior to the gentleman I spoke to lastly about the labor claim gave me full information.

I can tell you this, whether or not I get a good alternator this time or Doug pulls his head out of his rear and gives me a brand new one I am no longer shopping at O'Reilly's. This experience has soured my relationship with O'Reilly's. You guys user to have quality and good customer service. I feel lied to and cheated. I'm out the money and I'm exhausted as this has put a severe strain on me mentally worrying about money.

Make it right or your company could send a good brand of alternator or even a brand new from the factory one. Not making it right costs me as a customer but word of mouth will also cost you a lot more customers and business.

I know I have little to no legal recourse but I'll fight tooth and nail with my wallet. Make it right or close your doors either is fine with me

My Reply to O'Reilly when they censored my honest experiences ordering a $253.00 car battery online.

Ok,
I hope I did not offend anyone especially UPS.
They did have to be pretty reckless in the delivery to smash the Optima into oblivion.

Can you tell me what I should report other than the circumstances I encountered? I left out the 4 trips @ 41 miles a piece to the designated local store a replacement was supposed to be located.
I did not fabricate or exaggerate either.

Please let me know and I will try to rewrite my review.

From: O'Reilly Auto Parts [mailto:noreply-oreillyauto@bazaarvoice-cgc.com]
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ZJustinZ,

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Thanks again,
O'Reilly Auto Parts

Arrived destroyed by UPS DELIVERY
My Optima Battery was destroyed in shipment. NO PROBLEM. Lady online chat called the local O'Reilly Store of my choice and setup a return / replacement. Well it was shipped to the wrong local store but after a day the 2 local stores (OReilly's Covington / Mandeville LA) figured out the mistake and I received my OPTIMA intact.

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