Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores O'Reilly Auto Parts 2433 N Montana Ave, Helena, MT, 59601, US
O'Reilly Auto Parts company logo
O'Reilly Auto Parts
reviews & complaints
O'Reilly Auto Parts company logo

O'Reilly Auto Parts

2433 N Montana Ave, Helena, MT, 59601, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 9:00 pm
Tue
7:30 am - 9:00 pm
Wed
7:30 am - 9:00 pm
Thu
7:30 am - 9:00 pm
Fri
7:30 am - 9:00 pm
Sat
7:30 am - 9:00 pm
Sun
8:00 am - 8:00 pm
ComplaintsBoard
N
9:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

O'Reilly Auto Parts - refused to take back new starter purchased the same day due to bad solenoid

I tried dealing with the local manager after they refused to take back starter/solenoid (paid approx $110.00 for starter with full lifetime warrantee) which I think broke plastic solenoid part likely cracked due to poor workmanship and the solenoid was bad. I bought a new solenoid at Autozone, put it with the starter and it worked great - Store 1561 continued to refused to return any portion of my solenoid purchase again maintaining that I turned it to hard. the person who was putting it on the car has put in between 40-50 starters and never overtightened. I think it was a defective part and was willing to have them just give me $20 back as that is what they said a solenoid cost them they just didn't have any in stock - they refused. iI will not go to O'Reily's as long as Brian is the manager

Read full review of O'Reilly Auto Parts and 1 comment
Hide full review
1 comment
Add a comment
P
P
patrickmk25
US
Feb 09, 2016 5:24 pm EST

Which did you buy, the starter or the solenoid. These are two completely separate parts. The warranty period is also not a full lifetime warranty. It is a limited lifetime warranty, which really doesn't cover much. You figured your solenoid was bad so you replaced it with a competitor's part, then returned to the first store to defect return your parts which they refused...
Best bet next time is to have a certified mechanic install the part for you, as this is an easier way to return defective parts if needed

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.