Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores O'Reilly Auto Parts 902 S Washington St, Kaufman, TX, 75142, US
O'Reilly Auto Parts company logo
O'Reilly Auto Parts
reviews & complaints
O'Reilly Auto Parts company logo

O'Reilly Auto Parts

902 S Washington St, Kaufman, TX, 75142, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 8:00 pm
Tue
7:30 am - 8:00 pm
Wed
7:30 am - 8:00 pm
Thu
7:30 am - 8:00 pm
Fri
7:30 am - 8:00 pm
Sat
7:30 am - 8:00 pm
Sun
8:00 am - 7:00 pm
ComplaintsBoard
O
10:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

O'Reilly Auto Parts - employee “james” is incompetent, rude and unprofessional!

Brought back a wrong part I purchased. Had my part with me on return. James couldn't tell the the size difference or the shape difference in the parts. James repeatedly ask what the part was and where it went. I gave him all the information I knew each and every all four times He asked. James stated "someone gave you the wrong part". James was the salesperson I delt with when I bought the part, several days prior. I told James he gave the wrong part, meaning he was the one that helped me. James' response was, "you told me what part, so I didn't do anything wrong."
Told James I didn't want him to help me any further and reached for my purchased and returned part that was on the counter, James in a fast hard motion snatched the part away just as my hand made contact with the part. He snatched it with such force that his hand went above his head. Told James to give me the part because I had purchased it, and it had it been returned to the store therefore it was still mine. James said "I'm going to put it back here."
He placed on another counter and Walked away.
Another employee (Christopher) stated he was the manager and helped me exchange parts. After the sale was complete, I ask Christopher (the manager) if we could now address the conduct of James in a formal complaint? His response was "it's been handled." Even though Christopher was at the counter and helping other customers, he never ask James about the incident, just stated "it's been handled". I ask for the real store managers name which was given to me. I then left the store.
Upon returning home I contacted the complaint department of Oreily's, and spoke with Stephanie who stated the matter would handed over to the district manager for the Kaufman, Tx. store, a Mr. Ronny Christopher.
I am awaiting his call, to see IF and or HOW this will be handled. I don't know if Oreily's employees have personnel files, if they do this incident of incompetence and rudeness needs to be added to James'.

Read full review of O'Reilly Auto Parts and 1 comment
Hide full review
1 comment
Add a comment
J
J
James1990
Torrance, US
Nov 11, 2022 4:13 pm EST

Oreily is the worst customer service. A lot of auto parts store around. Don’t ruin your day at oreily store. Lazy employees.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.