Choice Home Warranty

Date of incidence: 10/06/2020
Client number: [protected]

I filed a claim for a leak pipe which is right underneath my trailer front bedroom. The claim got denied because of the reason that the pipe is not within the foundation and it is on the ground.

The leaked pipe is within the foundation and is connected to the main pipe on the ground.

Where else would the pipe go if not going to the ground to connect with the city main pipe?

The technician did not understand why the claim got denied because it is within the foundation of the trailer.

Someone has made an error in judging the claim.

I already paid for 5 years worth of membership with choice home warranty.

I have had my Choice Home Warranty for the last 3 years. However, my home which I purchased 6 years ago (new) has an AC compressor that has failed. Their contractor said that Choice never replaces anything. They will deny the claim which they did immediately upon the contractor submitting the repairs for approval. The contractor told me I will need to pay $2800 to replace my compressor unit now. There has been no usage that would be considered beyond normal wear and tear. The filters in my home are changed once a month and coils have been cleaned annually. Choice needs to fulfill their obligations under my contract. I have not had air conditioning in a week and they will not return calls or emails. I need a working air conditioner.

Per Section D, Number 5 - included: All components and parts necessary for the operation of the system. Case Manager claimed Section D, number 5 - excluded: Add on for Zoned Systems. Case Manager, Azfar Ali, inaccurately advised this claim would not be covered based on the above. Based on "included" within section D, number 5, he was incorrect as all components and parts needed for the operation, this in fact is one of those parts. By no means is the zone circuit board an "Add On" based on the above section listed in the policy. Further more Mr. Ali claimed the circuit board is not a covered part, however nowhere in section D, number 5 (excluded), is this part denoted. Me. Ali advises he would have his manager, Luis Molina contact me with 72 hours from 8/17/2020. He has not as of 9/3/2020. I then have contacted customer support (documented), every day since then to have a "claims specialist" advice they have escalated the matter to "management" for them to contact me back with 24 hours. Not one single time has this yielded any resolution, let alone call back. My appeal is open, valid in facts, and should be covered by HCW.

I Cornelius Anukam contract number [protected] hereby want to terminate my contract with Choice Home Warranty from this date being August 17, 2020. I am not getting the type of services I need from the company. Please refund me with the amount of money due for me.

Thanks, Cornelius Anukam

Hi,

I created a request for claim for fixing my non-functioning air conditioner. I got an email from choice home warranty that they were not able to find a technician and asked me to find one myself and get it fixed and I will be reimbursed the amount after taking the service call fee of 45$. I got a technician who came to my house on July 7, 2018 and he called the authorization department of choice home warranty. He clearly stated the issue and as per the authorization representatives suggestion the technician filled the refrigerant on the air conditioner. He was asked to send the invoice to choice. After you got the insurance I got an email saying that the amount will not be reimbursed. We are talking about a repair done by the technician as per your authorization department's suggestion. I want to escalate this matter and if I am not getting the reimbursement I will be filing a case against you