Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - Complaint
Today I went Into ulta to pick up some concealer. I was looking at the tarte concealers. I had two of the testers in my hand trying to figure out which shade I should get. I had looked up and made eye contact with one of the employees for a brief second because she was walking infront of me. And with my ADHD anything that moves catches my attention. Well a couple seconds later she was talking with one her coworkers and I over hear her say "she looks iffy" and the other worker immediately says "ma'am can I help you with something" I confront them and say "i look iffy?" I said this calmly. They said no, they thought I might've needed some help. The other worker then proceeds to talk to the worker that made the comment and goes "oh yeah she must've been comparing two shades or something" well this made me super uncomfortable so I left. The woman who made the comment had medium length dark hair and the other worker had very short hair. A little longer than a buzz cut. I didn't catch their names. It was the location on kietzke reno NV.
I was wearing a white t-shirt with Grey scrub bottoms that didn't have any pockets. With nothing hiding my face. But I looked suspicious to them for some reason.
Desired outcome: Please discuss with your staff what acutal stealing behavior looks like. That was super demeaning for them to call me out loud enough for me to hear as well as others in the store.
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