Teladoc reviews and complaints 1
View all 134 complaintsTeladoc - Fraudulent billing practices
I have teledoc as an alternative medical service through my health insurance. I was billed an incorrect rate to which I brought it up to customer service the next business day. I was told that I selected another billing option causing me to be charged at non insurance rates. They refused to rebill the claim or refund me the difference. I was told by the customer service representative I spoke to that I caused this error and was billed correctly because of the way I accessed my services through the teledoc app. I have never heard such ignorant billing practices in my life. I attempted to get the customer service representative to understand that from a consumers stand point I had no knowledge I was accessing non insurance rates. I was told I would not be getting a refund. This is poor business practices and this company needs to be monitored extremely carefully and some of their customer services representatives need to work on their communication skills.
Desired outcome: Re-submit the claim or refund me the contractual difference
Latest Teladoc Reviews
Policy confusion or misinformation Teladoc doctor Teladoc visit and customer service Teladoc mental health Terrible ServiceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!