Menu
Login
My name is Jessica Hagar and I have HS and was seen by Teladoc for an outbreak in December 2023. I was prescribed an antibiotic and everything went smoothly and was fine. Fast forward to today, I am unable to get an appointment with my primary care physician and have another outbreak. I made an appointment with teledoc this morning and the Doctor advised that it is against policy for him to prescribe an antibiotic. I advised of the aforementioned appointment in December and advised I didn’t understand why one doctor was able to assist, but he was not. I then contacted customer support to see if I could be refunded for my visit. The representative advised that once the appointment starts there are no refunds. Had I known that the doctor would not have been able to help me, I wouldn’t have booked the appointment. I only booked it because I was assisted before. I am asking for a refund of the $54.00 that I paid for today’s visit given the circumstance.
Claimed loss: $54.00
Desired outcome: Reimbursement
Confidential Information Hidden: This section contains confidential information visible to verified Teladoc representatives only. If you are affiliated with Teladoc, please claim your business to access these details.
Alright, Jessica, here's what you need to do: Go straight to Teladoc and don't take no for an answer. Contact them again, explain your situation clearly, and demand a refund. Be firm about the inconsistency in their service—one doctor helping you and another refusing to. If customer support gives you trouble, escalate the issue to a supervisor. You paid for a service that you didn't receive, and they need to make it right. Don't let them brush you off. Stand your ground until you get your $54 back.