Menu
For Business Write a review File a complaint
CB Glasses and Lenses EyeMart Express 655 Sunland Park Dr., El Paso, TX, 79912, US
EyeMart Express company logo
EyeMart Express
reviews & complaints
EyeMart Express company logo

EyeMart Express

655 Sunland Park Dr., El Paso, TX, 79912, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
A
7:16 pm EST

EyeMart Express - customer service and false advertising

I stopped by to purchase 2 pairs of glasses which to start customer service was Horrible, out of the 2 reps doing nothing there non was willing to assist and when i had questions it seemed like she (Susan D) was doing us a favor. The first thing that got my attention about the scam they are running is that the glasses has a huge 50% off and when i paid she told me that if i had insurance there was no discount, that is insurance fraud but well i paid when i went back to pick them up they gave me rayban glasses case i stead of gucci that i purchased and Susan bei g rude said that they didnt had any that that was the reason i paid so low which nobody stated or is disclosed no where. I asked fo a manager which he was listening with out doing anything and he said that they didnt existed anymore and i told him i didnt wanted the product the since in was incomplete, misadvertised and besides doing wrong they do it it with a terrible attitude, when he realized i was upset he said he was going to call another store to see if they had any, and how weird, from being extinct to he will have one for me on monday. They shouldnt lie to customers neither reps or managers thats why businesses disappear and i give you my word i will make sure everybody knows in every group im part of. I really hope corporate is diferent, feel free to contact me Alex Casillas [protected]
Ticket number# 237044

Read full review of EyeMart Express
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.