Menu
For Business Write a review File a complaint
CB Undergarments Victoria's Secret 2000 S Expressway 83, Harlingen, TX, 78552, US
Victoria's Secret company logo
Victoria's Secret
reviews & complaints
Victoria's Secret company logo

Victoria's Secret

2000 S Expressway 83, Harlingen, TX, 78552, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
P
5:11 pm EDT

Victoria's Secret - Associate

I went to use a birthday coupon $15 off an angel's purchase and to use a free panty coupon. I made the line, there was a long line and only 2 associates in the registries. The associate Nancy was trying to make me buy more panties. I understand that's what they are supposed to do to sell more. I kindly explained I have too many panties and I only wanted 3 panties to redeem my coupons. She told me I had to get Pink panties then because I had Victoria Secret panties. I went to the Pink section, right behind the registries, it was really quick and grabbed 3 more panties and stood close to her to pay since I had already made the line and I am 39 weeks pregnant and did not think I had to make the line again to pay just enavsue I went to exchange the panties super fast. People in the line did not complain pls I was going to explain I just stepped out really quick and had already made the line so they would not feel disrespected. The associate Nancy noticed I was waiting and asked me to make the line again. I reminded her I had already made the line and went just to exchange the panties and she said I still had to make the line again. Obviously I did not think that was fair and I told her, left the panties and gave away the coupons so someone else could benefit from them, plus I am not planning on ever going back there again. I was almost in tears because I felt so mistreated, and I don't feel like this because I am pregnant and sensitive but because this was obviously very rude and I believe the associate might have gotten mad at me because I did not want to but more panties as she suggested. I really own a lot of panties and bras from VS and right now do not need to buy more. Just wanted to take advantage of my birthday coupon. Today is 10/10/19 and the incident happened around 3:45pm. There was another associate next to her who can corroborate what I am saying. I just would like the associate to maybe be trained properly on how to treat customers in a polity way. She was rough from the beginning and I am a very understanding person, but I need to complain, in case another customer can be saved from going through what I went through. This is the first time I complain about anybody in the retail business. Thanks

Read full review of Victoria's Secret and 1 comment
Hide full review
1 comment
Add a comment
P
P
Patty Lockhart
US
Oct 31, 2020 1:04 am EDT

The promo said free shipping on orders over $100, yet I was still being charged $8 in an order of $120, I've canceled my order now and will not return. Another customer gone

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.