O'Reilly Auto Parts

Most likely, these employees are underpaid and overworked. However, it's no excuse for willful dereliction of duty and immorality. It was late and I lost the key for the gas cap. I'm from Abilene TX driving home and about to run out of gas. My Verizon signal was scarce no Internet. I had not eaten in days and was starving and stressed. I was trying to conserve gas and called asking if they carried Mopar gas caps to get a key and told them of my dire situation. The man looked it up with an affirmative answer so I used my precious gas to drive there. Then the man was busy willfully ignoring me and "Katie" said they don't carry Mopar. "Katie" giggled and said the answer to my problem was on Youtube and willfully offered no further assistance except to borrow a screw driver. I pleaded with "Katie" to help me and she just smiled and enjoyed observing my plight and struggles. So I left and managed to drive to Walmart for the night. My cell signal improved and Youtube indicated a screw through the gas cap will prevent it from swiveling and that was the simple answer to my problem. Walmart closed and I bought a screw driver and screw at Walmart the next day. Why couldn't "Katie" be helpful to someone in trouble and provide the simple answer and give me a damn screw (no pun intended)? "Katie" and the other man who misled me are terrible employees and should be fired. They were not busy and misled me then offered no goodwill whatsoever. This is a dereliction of duty and immoral. This event happened Thursday 05/18/23 at 8pm.