Enterprise Rent-A-Car

On friday october, 25th I rented a car from enterprise. This location is very small and only had four men working. While being helped the men where unprofessinal and neglected our transaction. Two of the men helped us which defenitly was not needed because they begin making convensation on things that had nothing to do with our rental. They were asking us questions of where we are going, what we`d be doing, while on our trip, asking our age, then making jokes while also messing up our transaction. At the time he told me how much we owed and I told him I didnt expect that price and that I didnt have enough he tells me I can ask my friend if she could pay it. At this point we asked him 'sir my friend is not 21 can she still pay for the rental and have it in her name"he says"yes its fine"then he goes off topic and ask us how old we think one of his co worker is while, putting my under 21 friend into the system and swiping her card" this is unprofessinal because we go out side to pull of the lot he says "oh wait im sorry I messed that up she cant have it in her name" at this point my friend has zero dollars in her account she spent 373 and its gone she cant get it back until the next day. He then says I now have to pay for it when all of the money between us got taken out of my friends account. He and his coworker continue to joke. His cokworker says "if you see me at your college event, you dont know me I may be drunk (unprofessinal) and laughs. We finally get the paperwork done and he tells me I owe 303 which was different from the first amount but he said everything was fine. Now mind you my freind has no money because of this mess up and that worker knew that he couldnt let my friend have the car. We get to the car on the lot and he says i`d be refunded 95 dollars. I had the car for one day. I get a call today october 28th and they say"I cant get my refund back which he says is 200 dollars"I say"why"he says" do I know of any smoking in the car "I say" no there was no smoking in the car and he says " well then your not gonna get your deposit back and gives no back up to his ruling and no explanation of how now my refund is now 200 dollars. I attended and event where the windows were left down at a fesitval that had a bonfire right near it and the smoke probably came in that way. This so ridicuouls to me because they messed up with the 21 age limit term and caused an uneccesary transaction, then were unprofessinal, and gave no explanation on the ruling of my deposit not being givenback. I need someone to fix this i`m a college student and cant afford this. Also the man who called wasnt who competed my transaction. I need answers to wear in the terms and conditions it state they can take your deposit off of a false accusation. This company will not get any more business from me and ill reccomend others not to also.