Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores O'Reilly Auto Parts 1360 Marshall Ave, Williston, VT, 05495, US
O'Reilly Auto Parts company logo
O'Reilly Auto Parts
reviews & complaints
O'Reilly Auto Parts company logo

O'Reilly Auto Parts

1360 Marshall Ave, Williston, VT, 05495, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 5:30 pm
Tue
7:30 am - 5:30 pm
Wed
7:30 am - 5:30 pm
Thu
7:30 am - 5:30 pm
Fri
7:30 am - 5:30 pm
Sat
8:00 am - 4:00 pm
Sun
Closed
ComplaintsBoard
O
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

O'Reilly Auto Parts - Customer service

Went to O'Reilly today (8/30/21) to check on some brake parts. Asked if there were any rebates on brake parts, was told that there was a 20% rebate on pads/rotor combination. Sounded good, so bought 4 rotors and pads for my car (counter 593351, invoice [protected]). I utilized the Military Discount. After paying for my order, I asked the sales clerk if she gave me the Military Discount... she said yes. I also asked if she included the 20% brake rebate... she said yes. Only after repairing my car did I notice that I had only the Military Discount on my invoice. I went back to the store and waited to speak to her. Another clerk asked if he could help me. I explained the situation. He said that the rebate on the brake parts negates the Military Discount, and that I was given a 10% brake rebate. I explained what I was told at the time of sale, he just blew it off and just stared at me. I told him that the reason I had bought more than I intended, was because of the 20% offer. Again he just stared. He never asked the clerk who waited on me anything, even though she was stranding feet away. I told him he had just created a unhappy customer, and that I was leaving unsatisfied.

Desired outcome: I want the agreed on discount.

Read full review of O'Reilly Auto Parts
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.