PODS Enterprises

Acct#[protected] I have been using PODS since 11.27.2018 to store my house hold items after the sale of my home in Tacoma, paying $261.99 a month while I looked for a new home to purchase. Per their website it clearly states that one of their servicing areas is Yelm so when I purchased my home in Yelm I did not think that there would be any issues with getting PODS to deliver my house hold items to me. When I finally got a closing date for 06.03.2019, I went in to change my address and schedule a date for PODS to drop off my POD on 06.08.2019, but it would not allow me to enter my new zip code so I "chatted" with someone about this on 05.31.2019. She stated that they do not service the area that I was moving too. I asked her where on their website did it say that Yelm was not a servicing area? She stated that I should have put in my new zip code to verify this originally. I asked why I would do that if I had no idea where I was going to move too so I had no zip to put in until I put in an offer and it was finally accepted on a home in Yelm that they clearly show as a servicing area. She then stated she didn't know but that they do not service that zip code in Yelm and then she congratulated me on my new home. I told her that now was not the time to congratulate me since I am trying to get my things from their warehouse. I then asked if they could deliver to my sons home in Tacoma. She stated for $159.99 they would or they could drop it off at my old home address for $89.99 or I can drive to Des Moines and unload it all into a moving truck that I would have to pay for for free. I explained that had I known that I was going to move to Yelm prior to the sale of my home to an area that they didn't service I would not have used their service but I had no idea until the house was purchased well after the house hold items were in storage with PODS that they were not going to provide the service I felt I was paying monthly for which would include the re-delivery of my items to my new home. I am disabled and find this to be truly inconvenient. Now not only do I need to rent a truck up North in Seattle to get to PODS in Des Moines but I have to pay for the gas from Des Moines to Yelm which I was not anticipating. How can you advertise that one of your servicing area's is Yelm but not service Yelm? Where does it say you get to pick and chose which parts of Yelm you wish to service? How could I have known that the zip code of the home I finally found and purchased after 6 months of looking was not in your service area when I didn't know where I was going to buy a home? I am VERY upset and would never use this service again based on what I consider to be false advertising. PODS should NEVER list a servicing area without warning the consumer if there are restrictions to those area's. I want PODS to provide the service that I understood would be provided based on the information on their Website. They must understand that people do not always know where they are moving to prior to using their service and should not just assume that we should. When you state you service Yelm we expect Yelm as a whole and not piece mealed. I need my POD delivered to my new home on 06.08.2019 in Yelm, since PODS clearly shows that Yelm is one of their many servicing areas and no where does it say "only parts of Yelm" it clearly shows YELM as a whole!