Usa2me
Reviews and Complaints

There are two issues this customer is claiming and we will address them one by one:

Claim #1. That we "stole/lost" 7 of his packages.

Reality: The customer requested that we return 5 packages that we had received in his mailbox to the USPS simply marked as "refused". We explained that if we did that there would be no proof nor tracking of the returning packages and recommended that we send the items with new postage and new tracking number to ensure the return. The customer responded that he agreed that no proof would be obtained of the return but to proceed with the return anyway.
Unfortunately within 24 hours of the return the customer changed his mind and demanded proof of the items to be returned despite agreeing that there would not be one. We later received two more packages that were returned to sender with new postage and new tracking numbers at OUR cost (to avoid any further unsubstantianted claims from this customer). These two items were delivered on 9/19/17 (Fedex tracking confirms it) and the customer still claims that we "stole" the packages.
Furthermore in order to put the issue behind us and to try to satisfy this customer, we went beyond our obligation and offered to pay the full value of any lost returning items if they were not received within 30 days (the standard time a postal insurance company requires to wait before filing a claim for lost mail) of when the items were returned to the USPS. Unfortunately, it has not even been 8 days since the returned packages and the customer refused our offer and decided that 30 days was too much and said he would begin posting negative reviews if we did not do as he said..

Claim #2: Our shipping rate information is misleading.

Reality: The customer is shipping to South Africa. Under the plan he chose he gets a discount of $60 in his first shipment of the month only. Additional shipments do not get the discount but are cheaper than the Basic plan. For example at today's rates a 10 lb shipment to South Africa via Fedex is $68.80 (for the first shipment and $128.80 for additional shipments) in the ultimate plan while all shipments would be $134.18 in the basic plan. These were the rates that would have been charged if he had chosen to ship the items.
Nevertheless, when the customer told us that he expected different rates we offered and refunded all his money paid to date.

Summary: We refunded 100% of all monies paid to us by customer, we returned all items to sender as requested by customer. We offered to pay the full value of the items if they did not return to customer within 30 days. And we even paid the return shipping of two items with FEDEX tracking to avoid any further problems. Yet the customer does not accept our offer and believes that we are unreasonable. You decide who is.

We are sorry that you were not satisfied with the service. Since this is an anonymous complaint and you do not provide any information, we can't address the specific issues of your shipment. However please note that if you selected a non guaranteed USPS service without insurance and USPS looses the package, there is very little that can be done by us or by anyone. Next time you ship with anyone we recommend that you selected a guaranteed trackable service with a private courier or buy insurance for your shipment. Thanks.