Vacation Internationale
Reviews and Complaints

We were under the impression when signing up that we would be getting everything that was advertised in the sales pitch through our membership. We were not clearly told that much of what they told us about in terms of hotel discounts, cruises, disney, etc. was through a different company that they only provided access to for a year. A large part of the reason we wanted the membership were for those reasons and the only place or time it was mentioned that it was only for a year was in one line in the contract that they had us quickly sign while going over general outlines of the information. We felt very pushed and sped through the process at many points and really regret getting this membership.

We were also given a variety of certificates that we found extremely difficult to use and have yet to be able to use any of them.

This was definitely not worth the money and has become a large disappointment and frustration for our family especially as it has already cost us several thousand dollars.

Vacational International is number one fraud I lost 17000AED past 4yrs I am running behind them no use they are still doing business in all big malls they have stalls, they lure you in the name of free gifts and vacation package all fraud...

Wasted ninety minutes of a warm summer Saturday listening to a time share presentation from Vacation Internationale to receive a free trip...I mean supposedly free trip!
The commentary company voucher is from Casablanca Express located at 6300 Canoga Ave, Woodland Hills, CA 91367. You will get through one SCAM to arrive to the next SCAM. Please Google and read the Casablanca Express reviews!
First they ask you for a $100.00 deposit for 2 people. Fully refundable then the send you money and selected dates and then they send you back another certificate and now they want another $95.00 for taxes, etc...so I called and said you already have $100.00 deposit and she said that was a “registration deposit”...but I will get that back after my vacation I said use the $100.00 for the $95.00 and she said it doesn't work that way...well I'll be *#*#* if they going to get any more money from me for my free trip... This promotion; that time share companies use is bait and switch and watch out they don't care either. Vacation Internationale and Casablanca Express are SCAM companies that really just steal your money.
The “commentary voucher” through Casablanca Express for the 3 day, 2 night, with free airfare will cost more than just booking on your own. The three day trip is really a 30 hour trip. Get to your destination after flying on 3 airplanes at 11:59PM and then take off 30 hours later on the “third day” at 5:59AM. The entire experience is a complete SCAM with both companies.
The funny part of the story is we have friends that showed up to Vacation Internationale for the 90 presentation but the room was full. They gave our friends the “commentary voucher” and said enjoy with attending the presentation. We did not even buy the cheapest time share package of $2, 600 but we came to find out it is a two part SCAM. If you do not buy they give you the next piece of the SCAM, the “commentary voucher”. During the entire presentation they up sell the “commentary voucher” think you’re getting a “good deal”. Really you are getting fooled to send in $100 to redeem the “commentary voucher”. I wish I could get rich like these people but my ethics would not allow it. If you have already given your $40 as a couple to hold your presentation spot, go and enjoy watching others get sucked and taken in for the kill. Also you will learn how ### can walk on two legs and call there self’s human.

Other advice is to book your presentation when there is another group after you. They have to move you out of the room in 120 minutes for the next set good working honest people. You get your $40 back in cash once you complete convince them you are not going to buy, even if your life depended on it. Enjoy…….

Vacation International LLC – Scammers in Dubai Bullying the Middle Class Salaried People
I, Mathew Abraham was shopping at Al Ghurair Centre Dubai when a sales representative for Vacation International suddenly handed-over a raffle coupon and told me just to fill my contact details and drop in the box at their stall booth and if shortlisted I will receive a week’s free stay for 6 persons at their Dive Inn Resort at Sharm –El-Sheikh, Egypt.
In the evening I got a call from vacation International office telling that I have won the gift and to get it I must attend a party at their office along with my spouse on 20th July 2011 evening.
We went there and there was no party but were taken to a hall preset with background music and a representative call Mr. Burhanu, well trained, brain-washed us for three hours showing the Interval membership card, Trade License of Vacation International, Bank Guarantee of AED 1 Million deposit with Dubai Economic Department etc. and told us to by the timeshare for Resort, Sharm-Al-Sheikh Egypt and if any non-performance from vacation International then we can go and claim our money from Dubai Economic Department against the AED 1 Million Bank Guarantee. Then they made us to sign a contract and took AED 17950 upfront immediately with a verbal condition that they will issue us the Interval Membership card (www.Intervalworld.com) immediately and assist us to sell the time share online. To brain wash us Mr. Burhanu sat with us with a laptop computer and started creating a registration for an online site, but afterwards I realized that he was befooling us to get the contract signed and to collect the cash from me.
After that many days, weeks & months passed, we visited their office many times, met Mr. Mohamed Serri – Customer Relationship Manager. He also gave us many false promises but till today we did not get even the Interval Membership card which means they duped us our hard earned money of AED. 17, 950. Moreover they kept the original contract with them for 15 days to pass the legal period for cancellation.
Realizing that I am duped by Vacation International, I have investigated about their past and present and the result is alarming and they have duped hundreds and thousands of middle class people like me (who are their main target).
Some facts about them are as follows;
- Vacation International, Dubai started in Rigga Street in year 1996 with Mr. Burhanu, Mr. Khaled, Mr. Hamdoun and Mr. Mohd Serri at customer care.
- Then they shifted to Holiday Inn from year 2005 to 2008
- Then near Hamrain Centre from year 2006 to 2013
- Now they shifted their office and changed their Trade License Name and I know the new name and location because they cannot dupe people with the Vacation International LLC name anymore.
- STILL THEY ARE CONTINUING DUPING PEOPLE WITH THEIR SAME TECHNICS USING THE NEW COMPANY NAME.
- I know many people like me are duped by them.
To conclude, at this juncture, I want to take up this matter of clear cheating with the authorities and get our money back.
So, please anybody who are in a situation like me please feel free to contact me urgently on my Mobile +[protected].

I visited the website of the company Resort Vacation International. They offered to book the vacation and all was included and it cost about $500. I made the reservation, but later the company started to send me emails, where they told me to pay more in order to receive the confirmation email and the tickets. I made two payments, but they continued to send emails and change dates, price and time. It might be a good idea, if people wrote about their experience with this company.

I'm a victim to this company, after listening to presentation and discussion over 4 hrs i sign the contract blindly trusting in my countrymen the Egyptian sales "Sherif Wagdy", i received the contract after 15 days of signature found totally different to what was said
I had many meetings in the company with different people to solve it by negotiation but they designed the system very well that i have no prove by what so ever i was promised its all lies after lies, now after 7 months i decided to File a Lawsuit against this company this case will have big chances to win if we are many against this company, i already hired a lower and started in the process, if you scammed and you want to have your money back please contact me to work together [protected]@hotmail.com

Big cheaters and scam Company
Dear victims of Vacation International Dubai
I am writing this complain only for awareness of people who visit dubai and become fools by this company. I am with great hopes to protect general public from becoming victim of Financial Fraud. They are simply earning in Millions by just making the general public fool. They have adopted absolute procedure to conduct fraud and looting public money;. These fake companies are destroying good name and fame of Dubai as well and it seems that they are not bothered about any kind of legal action of the Government.
There use one of the best multinational company name Interval international and at contract they didn’t use interval international name and they clearly mention at contract that they have no concern about rental of week about your property . So these people are only lie with their costumer.
I am also added Gulfnews report, and picture of this gang. So must report to police and RERA department of dubai if you become victim of these people and please share this information with your friends.
You can get money back from these people within 10 days of contract.
Please share your experience with this company in comments.

My name is rafeeq khan from Pakistan i bought this system last year and i got my I.I cards. and i used it one time . it was the best vacation in my life i found a lot of difference between my way and vacation international way. so for me its good system to organize your vacation .

very bad cheaters and poor services
Dear Victims
Immediate Steps to be taken:
First of all send emails to the company to cancel the contract without any delay
Write them that you will not continue any more and cancel my contract immediately
According to consumer protection laws in Dubai you have right to recover your money
within ten working days.
I mean that you have the right to return back to the company
to cancel the contract in the first day, the second, third, fourth or fifth day until the tenth day
of this legitimate and legal right to take all your money
Caution is very important : Do not listen to any excuse or reason for the postponement of the contract until after the ten-day period do not listen to them at all
keep original receipt of courier if you have received contract through courier
Contact immediately with RERA office in Deira.
Try to lodge a police complaint
keep going there every day to take back your money don't feel shy or Weakness i am sure You will succeed
thank you i hope peace full for everybody

for all people reading this kindly note that vacation international is big company and leader company in timeshare marketing and it have many thousandth of families as a members since it started almost 17 years ago and vacation international i'm one of them joined them long time and i have my own experience with vacation international not only me either my family and my close friends as i convinced many of my friends to join them because what i got from them is great and once you have created your own membership you have the chance to discover the high standard level of holidays and family vacations any where around the world i advice you to join them and don't trust what that people saying and the bad comments because i'm a member and i didn't face this problem with them .

Dear Victims,

Immediate Steps to be taken:
First of all send emails to the company to cancel the contract without any delay
Write them that you have not received copies of the contract
you need to proove that the contract is not provided within 10 working days.
keep original receipt of courier if you have received contract through courier
Contact immediately with RERA office in Deira.
Try to lodge a police complaint
Finally send message to me to get more [protected]@yahoo.com

Dear all,
I had purchased this vacation very recently and I was feeling happy. After the interaction with customer care for the first day i was disappointed and when i saw hundreds of complains here, i was sure that i have been cheated badly. Please join us in getting your refund and more importantly to punish these people through legal machinery. See the copy of below email messages sent to them on the first day itself but didn't get response from these cheaters:-
Dear Mohmd.
customer service ;[protected]@emirates.net.ae ;
Thanks for your call and as per our conversation I am glad to meet you on the decided time and venue but before we meet, I would like you to simply reply to each of the following points so that we could broadly agree on the issues for our next meeting. It should be very simple for you to answer as these are the basic attractions of your scheme which are explained on daily basis to hundreds of people. I hope to get your email latest by Thursday evening to continue our discussions.
1. It was clearly told by Sales managers repeatedly that the main income of Vacation international is from 10% commission on the rental income. It was also specifically told and assured that all my future EMI’s will be covered by the rental income and within one year or maximum two years I will recover my initial cost paid to buy this package. The sales manger had clarified this thing more than 10 times atleast.
2. This was specifically told that there is no exchange fee if we opt for the international membership with Interval, which is free of cost for first three years and after that I have to pay annual fee of USD 60. They had also explained many other benefits of the membership card like getting 25% to 50% discounts on air tickets etc.
3. There won’t be any annual maintenance charges with this package.
4. Every year stay of 1+12 weeks would be absolutely free of cost. We don’t need to pay any kind of additional charges. We had asked many times about this and it was assured that it is all free of cost. What we need to do is only to inform 21days before date of travel or book online.

Please note that the above questions were repeatedly asked and every time it was assured that the facility or scheme is there.

We had made the payment against this package entirely based on the presentation and promises made rather than the documents signed in the late night in shady and noisy atmosphere. We were absolutely tired of listening extra-ordinary loud music. We were already getting late and children wanted to leave your office immediately. On the top of it we were not allowed to read any page which I signed because of the comments of the 3-4 person around me that whatever told is true and included there and I will have sufficient time to read it at home. I have not received any document till date except your first email where the contents were quite different. This was told that in case the compnay doesnot provide the promised services, one can always go for legal action.

This is the first sign of good business people to stay on their promises.

In any case, I have not used any of the services till date neither I have received any document from your side, in case of disagreement, we should mutually cancel this deal.
Regards,
Om Gupta
[protected]

From: Om Gupta
To: customer service
Cc: "[protected]@emirates.net.ae"
Sent: Wednesday, October 31, 2012 11:33 AM
Subject: Re: Activation user ID & password

I think you didnot read my email properly. I am not talking about the membership card here. I am asking the User ID which i was told that i will be getting in 12 days. Further couldn't you see my queries raised? Who will reply to these issues.
Once again, I request you to atleast read the complete email and then reply.
Looking at your unwanted or unprofessional response / behaviour, it seems that i must cancel this deal. Let me know the procedure to cancel it. I have not yet received any documents/agreement so i am sure i can cancel this within 14 days from date of receipt of contract.
Thanks

Om Gupta

From: customer service
To: 'Om Gupta'
Cc: [protected]@emirates.net.ae
Sent: Wednesday, October 31, 2012 11:15 AM
Subject: RE: Activation user ID & password
Dear Sir/Madam

I hope this email finds you well…

Kindly note you just signed the contract at 13 Oct, 2012 and as we informed you before the membership card will be issued within 45 working days .

Notice: kindly don’t hesitate to contact us for any assistance .
Duty time:Sunday to Thursday from 10 AM up to 4 PM

Best Regards,
Customer support specialist
Vacation international

United Arab Emirates –Dubai-Deira- P.O Box 22899

Abu Baker Al Sedeek St. century 21 5th floor office 502

Tel +[protected] Fax +[protected]

http://www.vacationint.net/

Vacation International

From: Om Gupta [mailto:[protected]@yahoo.com]
Sent: Wednesday, October 31, 2012 11:11 AM
To: [protected]@vacationint.net
Subject: Fw: Activation user ID & password

----- Forwarded Message -----
From: Om Gupta
To: vacation international
Sent: Wednesday, October 31, 2012 11:00 AM
Subject: Re: Activation user ID & password

Hi Mohmd,

I did not hear anything from you in regard to membership number and the queries raised by me. I have read a large number of serious complaints as well and afraid that i might have become vicitim of this scam, if the compaints are true. Please respond back at the earliest.

Thanks

Om Gupta

[protected]

From: Om Gupta
To: vacation international
Sent: Tuesday, October 30, 2012 12:45 PM
Subject: Re: Activation user ID & password

Dear Mohmd,

Thanks for your email but you didn't provide the membership number. i would like to clarify the following issues:-

I was told that additional 12 weeks are free of cost upon becoming member but you mentioned that there would be exchange fee USD 200 will be charged. I was specifically told that with the membership with Interval no exchange fee or maintenance fee will be charged.

Again I was told that these additional 12 weeks will be free of cost upon becoming member but you are talking about discounted rate which means i have to pay some amount of using vacation.

You also mentioned about the maintenance fee? What is this fee?

I was told that after 3 years the membership fee is USD 60 only but in your email its USD 142. Please clarify.

You mentioned that the basic week needs to be deposited with Interval. What about the other 12 weeks? Are these free of cost?

This was told that the weeks will be rented through Vacation international but now you are providing some other information. It was assured guaranteed returns on rental income. What was that?

Please clarify the above points before we proceed further. I understand there are major differences between what i was told and the actual deal. Does it mean that the information given at the time of purchase was wrong? I have so far did not use any other the services and would prefer to cancel the contract if the above points are really different from the promises made.

Thanks

Om Gupta

[protected]

From: vacation international
To: 'Om Gupta'
Sent: Tuesday, October 30, 2012 12:03 PM
Subject: RE: Activation user ID & password

Dear Mr OM

Kindly check the attachment,

Duty time : Sunday to thuresday 10.00 am - 4.00 pm

Mohd Serry

customer service manager

vacation international real estate

Tel - [protected]

Fax- [protected]

P.O.Box 22899

Dubai - U.A.E

http://www.vacationint.net/

[protected]@vacationint.net

From: Om Gupta [mailto:[protected]@yahoo.com]
Sent: Tuesday, October 30, 2012 11:53 AM
To: [protected]@eim.ae
Subject: Activation user ID & password

Dear Mohmd,

May I request you to please provide User ID & Password to proceeed with the vacation booking. Please note down my contact details:-

Om Gupta

flat No. 808, Building No.10, Discovery Gardens, Dubai

Regards,

Om Gupta

[protected]

Hi for all I do have vacation member ship long time back and this is first time I search about them because I heard so bad news from my friend about vacation international . But since I have them system I used it so many times without any problems . Today I search about them on the Internet I found so crazy things wrote here and all the complains wrote here or most of this complain from the same person so I said to him it's so crazy just to write all this complains

I am just writing my experience with vacation international. since three years i attend them presentation and i bought them system. and i use it up to now more than 5 times as vacations and i didn't find any problems to do the reservation or to get any other facilities . so in my opinion its wonderful system if you use it in the right way and the right time .

To all those vacation International supporters,
I ask you all,
WHY A NATIONAL NEWS PAPER (GULF NEWS) SAYS VACATION INTERNATIONAL IS CHEATING? (Picture Attached)
WHY DUBAI COURT HAS GIVEN JUDGEMENT AGAINST VACATION INTERNATIONAL

Before answering my question, dont simply write childish comment "I am satisfied" "good system" blah bah blah...
your reinforcing the true fact about "gulf news article".
Still if you all write "I am satisfied" " Good system". For all your comments, we will attach "Gulf news article". So many hundreds of people has commented on gulf news article page, which proves there is no 1 or 2 customers affected by your scam.
Again your keeping silence means "YOUR INDIRECTLY ACCEPTING YOUR SCAM"...

This review is created to make public aware about timeshare scam by vacation international, operating in Dubai. Also to help lot more innocent victims to retreive money from these cheaters.

About Vacation International Frauds,
Dear all,
If you’re seeing this message means you must be a victim of this company. They are full of lies right from the beginning, all promises were fake. They are professional in cheating business, they know how to bait the hook by playing around the UAE law. Even Dubai Economics Department accepts they are cheating (refer gulf news article link), DED simply says "only higher authorities can take action against them". Still if you go to court, you may have to spend 5000+ Dhs to conduct the case which is not possible for a common expat. Some people manage to conduct case in Dubai court, and get favorable judgment (which confirms they are cheaters). They even threaten you to drop the case, this means they are not only cheaters but also criminals.

When I signed contract with them. I read complaints board & went to them for contract cancellation, they convinced me by telling "Anyone can post on complaints board, there is no control. We are in market for 12 years & now some competitors are trying to destroy our name". I believed them & spent another 100 $ in renting weeks, still now I didn't receive any offers from that website. Finally I lost another 800+ dhs. Then I realized, my stupidity & started believing complaints board comments.

Recently I got a call from one of the victim, he says " I signed contract with them on 2010, also paid all installments of 28K+ & still now didn't get rent out money from that interval website". While he is not able to sell his timeshare property as well, over and above he has to pay yearly maintenance charges. THIS IS THE PROBLEM

I can list out all fake promises:
1. Vacation international will rent minimum 4-6 weeks from the customer, with a comission for them. (Actual case is "they dont rent for us at all")
2.Customers can withdraw the money anytime through ADCB Bank (Lie)
3.They say you can get rent out offer of 2000 to 3000 $ for double romm 6 occupancy (Actual case is "You will not get any offer at all")
4.Their customer service staffs are very very inefficient, not available all time, they say will call u back (but never).

Ultimately, If you invest in some property there should be some benefit out of it. In presentation they say you can make good money by renting weeks. Otherwise you can sell property at good appreciation. NOTHING HAPPENS - ALL ARE LIES - CHEATERS
Whatever these cheaters promise in the presentation is a total lie, the above case is the proof. These cheaters play with "trust", for which only god can punish them.

Those who've made contract with these cheaters, please read through the below points (actions to follow) to retrieve your money back.
This is applicable only within 10 days of contract signing, after that no way (except court)

1. Do not communicate with vacation cheaters at all.
2. Go directly to Dubai Economic Department (Ahlan Dubai) near clock tower round about.
3.Take all your contract papers, receipt documents & submit the complaint by filling the form given by them.
4.Initially DED may resist to accept your complaint, don’t leave them stay strong on your point (tell them I want to meet higher authority, if you don’t take my case).
5.After filing complaint, don’t ever ever listen to vacation cheaters. They will try to give you more offers to make you take back the complaint.
6.If you listen to them, that’s it they will fool you again.

Already so many cases are going in Dubai court, even court has ordered them to refund the money to some victims. As usual I am not a competitor of vacation cheaters, am also an innocent victim trying to retrieve my money back.

Now they have started telling, I am fake. They tell this to misguide you from knowing the truth. The attached paper was given by vacation international to me, when I signed the contract. It contains their Emirates NBD Bank account number and lot more stuffs. This information won’t be given to any other individual other than customers & business partners. What I say is true from bottom of my heart, believing or not believing it’s up to you. You can sit in line with us, if you want it...

They do say you "we are in this business for past 12+ years and now some competitors are trying to destroy our name". I say who destroy their business.

1. Sales man who makes false promises to make us sign the contract.
2.Vacation International management, who supports the sales team to fool us.
3.Their lazy customer service, who are least bothered about customers queries. No matter how many times you call them, they never call you back. Always busy, tell the same to all customers!
4.The owner of vacation international, who doesn’t care about any of these. Wants only profit !

You may see some satisfied, brullient, excellent comments created in this site by their cheats (sales & staff), to be more specific half educated fellows. If you read all their comments, you can feel same broken English in all good comments. Think why? Its their staff (victims/customers those who've spoken with their staff personally, can clearly identify that!)

All I’ve mentioned is true, so many hundreds of people have lost their money (refer gulf news article).
http://gulfnews.com/news/gulf/​uae/complaints/​time-share-scam-targets-gullibl​e-customers-1.1022057

Now they have started telling, I am fake. They tell this to misguide you from knowing the truth. The attached paper was given by vacation international to me, when I signed the contract. It contains their Emirates NBD Bank account number and lot more stuffs. This information won’t be given to any other individual other than customers & business partners. What I say is true from bottom of my heart, believing or not believing it’s up to you. You can sit in line with us, if you want it...

They do say you "we are in this business for past 12+ years and now some competitors are trying to destroy our name". I say who destroy their business.

1. Sales man who makes false promises to make us sign the contract.
2.Vacation International management, who supports the sales team to fool us.
3.Their lazy customer service, who are least bothered about customers queries. No matter how many times you call them, they never call you back. Always busy, tell the same to all customers!
4.The owner of vacation international, who doesn’t care about any of these. Wants only profit !

You may see some satisfied, brullient, excellent comments created in this site by their cheats (sales & staff), to be more specific half educated fellows. If you read all their comments, you can feel same broken English in all good comments. Think why? Its their staff (victims/customers those who've spoken with their staff personally, can clearly identify that!)

Refer Link in Gulf News Website (Pictures attached)
http://gulfnews.com/news/gulf/uae/complaints/time-share-scam-targets-gullible-customers-1.1022057

Friends you may see some satisfied, brullient, excellent comments created in this site by their cheats (sales & staff), to be more specific half educated fellows. If you read all their comments, you can feel same broken english in all good comments. Think why? Its their staff (victims/customers those who've spoken with their staff personally, can clearly identify that!)

Friends lets all raise our voice together, I request all victims to write their bad experiences in internet (atleast let us make our unknown friends be aware)