Valero
Reviews and Complaints

Says accepts Apple Pay. Forgot my wallet and they do not allow Apple Pay. I live right down the street and he said he would let me go get my wallet. Man named Henry locks the door right in my face. So rude about it too, fire this man or close it down never in my life have I met someone so I thoughtful and rude. All I wanted was gas and a monster for my 4am drive. Never going to another Valero in my life

Valero in Miami Street Brooksville KY 41004. There's a new woman cashier. I regularly go there so I know she's new. She was vacuuming and she already looked grumpy as I walked in. I smiled at her because i'm buying something and she murmured - i never get things done!( interrupting her vacuuming)… When I asked her for an item and gave me the wrong one, i pointed out the one i needed and I said in a nice way- "the other one please", then she raised her voice so loudly and corrected me about the name and what should it be called.

If you hire a rude person like that, nobody will come back unless people don't care how they've been treated.

What kind customer service is that?

This Valero store in Sherman, Texas is run by people who think it's ok to charge whatever they want.
My husband went this evening and purchased a pack of Carnival cigarettes $5.15 including tax and 2 powerades marked for 2 for $2.50. The total came to a whopping $10.33!? Then refused to give him a receipt!
This has been going on for a very long time. One day they charge you a $2 for withdrawing cash. The very next day they charge $4.
The thing is, the person behind the counter is arrogant and very rude. My husband is a happy go lucky guy and has actually helped them out on occasion by stocking their fridges and cleaning up the nasty, slimy fountain drink machines.
They are stealing from people and as far as I know this owner evidently thinks it's okay. Something seriously needs to be done because incidents like these really put Valero Corp in a bad light. It appears as if Valero condones these practices.
Think about it...$7.65...how can you possibly come to a total of $10.33? How are people allowed to purchase a franchise without basic math skills?

my mom.went in Valero Thursday to play numbers so she asked the girl to lunch her in a number the manger comes out the office hollering at mom talking about I don't want you in this store nomore and saying other stuff so my mom let her have it this lady need a to be fired so my mom called the man who owned the store he hung the phone open on mom so then she calls corporate nobody has called her back yet that woman shouldn't be getting no attitude or getting out of character if that's the case she don't need to be manger

I went and pumped gas at the Valero in bellmead Texas on 02.26.21 and had to get my car towed to my dealership. They checked my vehicle and found that the gas i had in my tank was mixed with water and i need to call Valero and let them know what was going on. I called Valero and they were very rude and basically told me that it's not their fault and nobody else has called and told them anything of the sort. Now it's a waiting game at my car dealership to see how much i am gonna have to pay i order to get my car fixed since that isn't covered by the warranty.

my mother went in to purchase the alto vaping device since they were 99 cents...i told the lady she needed the ones in the black box...she gave my mother the ace device which are in a grey box and my mother also purchased the pods for the alto device...the manager told me she actually asked me if i was sure about the device that was being purchased. i told her that she did not ask me since i was not the paying for the device. I then asked why would my mother purchase the wrong device. She then said she knows nothing about those things. So i asked her then why would she ask if my mother was sure she was purchasing the right device if she knew nothing about this. Very rude as i was walking out, said you have a nice day with a big grin on her face. I have never had anyone at your stores do something like that. And for a 99 cent product. she said does not do returns on tobacco products.

Arriving at store address 4801 several pumps were out of service. Windshield washer tank was empty or stank. Date 1/6/19 on IH 35 50 miles outside Dallas. Bathroom was nasty had to visit another facility. Coffee was old and all extra milk and cream empty. Long line at checkout as clerk was being questioned about tickets and seemed to be arguing with customers. Not up to Valero standard as we travel a great deal Coffee burnt cream was sour

Gas station located at 2900 okeechobee, west palm beach fl charged me for premium gas while i pressed unleaded. $10 extra that i would usually pay for full tank! I went to complain inside but they told me i must have pressed premium by mistake which i would never have done since i have been using unleaded for 18 years. I will never use their pumps again! Scam!

I am a courier and my routes take me into some very rural areas so I always begin my route with a full tank of gas. My tank showed I had 3/4 of fuel before entering my debit card, I then entered my pin, selected regular gas began fueling with hose in tank. I washed my windshield then requested my receipt. The Pump (10) indicated to see cashier. I entered the facility and was give a reprint receipt, (note attached photo). I returned to my vehicle only to find my tank still at 3/4 full. My card was charged $21.13 for fuel that in fact never left that pump. I attempted to explain to the two employees and their response was that the pump is accurate and the problem is with my vehicle. I drive a 2015 Nissan Sentra which recently had full service. How does an individual prove they never received with they paid for?

The gas station in Oroville CA at 611 Montgomery St is a disgrace. The asphalt is filthy, the waste baskets arent emptied and the owners are rude. I used my
Valero card to buy food at the Food Express and I was charged a $.50 surcharge. Is this your policy? If so, I will cancel my card.

I only went to that station because I had a fleet card, or I would have gone
elsewhere.

I dont know how concerned you are about this complaint, but you should be.
Your reputation is suffering, at least as far as I am concerned (and the other people I give feedback to)

08/30/2017 after midnight. [protected]; I purchased $10 dollars of unleaded gas on this date and it contaminated my vehicle(2011 Chevrolet Malibu) I am requesting assistance with the repair of my vehicle. It is currently at Roy's Repair Shop located on 11914 Veteran's Memorial Drive. The repair is more than I can afford. When I purchased this gas at this gas station, I totally trusted them. Now I hope that this company would please help me. My name is Yolanda Robertson at([protected]. My address is 16112 North Freeway #122 Houston, Texas 77090.