I bought a sectional which reclines on both ends. I bought the extended warranty and it was denied due to the reported timeframe being outside the window. I called them and told them it was a mistake and brought it up with the disputes department. They said because you submitted it as a mistake we are going to hold you to that mistake and will not/can not change the dates. The customer service rep didn't explain any of this. Saying if you accidently make a mistake on the dates, PURE Promise will hold you to it. Pure Promise OR VCF doesn't care about you. I wish corporations would stop thinking about billion dollar profits and help the little guy but that wont happen. VCF is just trying to sell you stuff to make money and then use a 3rd party for their warranty so no-one will recognize the blame. Its only the customer fault for incorrectly adding a date. I will never get another piece of furniture from VCF or any other company that uses Pure Promise.
Reach out to Value City Furniture’s corporate office, explaining the situation and the mistake in date entry. Emphasize that you were not informed of the strict policy by the customer service rep and request a review of your case for fairness. If they continue to deny the claim, consider sharing your experience on consumer platforms and seeking legal advice for options under warranty law.