Value City Furniture review: Warranty company

I field a claim on September 05, 2023, regarding two of my furniture needing repair. I received an email notifying me that the parts were not available and that I could take the cash option or exchange for a new set. A purchase order was created and on November 24, I went to the store to make a purchase. The purchase order (C211777) was emailed to the store but had the incorrect furniture was listed. It included a set that we brought but returned because it was too big for the area. The new set the Catalina was a three-piece sectional, and we also purchased the matching recliner, and we purchased the warranty for this set. This furniture is what the claim was created for not the Tacoma set that is listed on the purchase order. I have contacted the warranty company four times and was promised that this would be corrected in 48 hours. The store has also called the warranty company and was told that I needed to contact the warranty company which I have done. I am being frustrated that this matter is unresolved and that the new purchase order has not been created with the correct furniture. I have asked the customer service representative to have a manager contact me and have not received a follow-up response. I brought the warranty in case of damage and every customer service agent gives me a different message. The new purchase order needs to be created in order for me to purchase a new sectional.

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