Vanilla Gift Cards’s earns a 1.2-star rating from 494 reviews, showing that the majority of gift card recipients are dissatisfied with purchasing experience.
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deceptive fees
The fine print is so small stating the fees charged 7 months after activation, that I could not read them w/my 20/20 eye sight. I ended up paying $17 in fees on a $25 gift card. The admin fee was $2.50 per month after activation and therefore, the use of Vanilla Visa is a complete ripoff.
Read full review of Vanilla Gift Cards and 4 commentsGift card not activated
BEWARE OF VANILLA PREPAID MASTERCARD I purchased a $100.00 Vanilla Mastercard from 7 Eleven June 18, 2010. Payment was made through myBMO Mastercard credit card and a reciept was given for 100.00 and the activation fee of $5.95. When trying to use the gift card I found out that it was not activated and was told to return to place of purchase. I went back...
Read full review of Vanilla Gift Cards and 15 commentsStole my money
Vanilla Visa is a perfect rip-off! I received 2 $100.00 gift cards
for my wedding . We decided to use these cards to see that one
card expired and the second was only good for $25.00.
There is NO CUSTOMER SERVICE and WE THE PEOPLE should
be Protected from such BS. If someone in Fortson Ga.could
locate their Place of Ripping the Attourney General should
Step In Tom B. Mass.
The complaint has been investigated and resolved to the customer’s satisfaction.
not able to use
Received Vanilla Gift Card for Christmas, declined at store. Tried phone number on back to to check balance and get message unable to complete call at this time. Tried website and it will not display. What a rip off. Someone spent good money on the card to five to me.
Read full review of Vanilla Gift Cards and 4 commentsAccess to the money and customer service
I have received a Vanilla Visa Gift Card twice. About 6 months ago for my birthday, and just recently for Christmas. Both times there was trouble using the money on the card. This card is a gift of frustration. Whoever you give it to will have to jump through hoops and end up no where! Eff Vanilla Visa!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok so there is no scam from visa on this one what is going on is there is a small ring of thieves going around stealing the cards and replace them with other cards that were not meant for that package and some how sealing them back up and waiting for the package to be scanned and then the cards being activated and the money being stolen off of these cards. I know this cause it happened to me personally.
Rip off
What a rip off i received one of these cards and it got misplaced in a drawer when i went to use it the $50 balance was gone so i called customer service (what a joke they are no service) they said the balance had been used up by fee's so i complained they sent me a replacement but not for $50 only $24 i received it on 12/9 and acitivated it on 12/10 was assesed a fee for not using it of $2.50 and when i tried to use it it was declined 6 times. This is a huge rip off they have your money and are earning interest on it the card should never expire, if i took a customers money and gave them nothing but hassel for it like VISA i would go to jail. Tell everyone you know to avoid these cards and please write to your Senators and Congressmen practices like this should be illegal.
The complaint has been investigated and resolved to the customer’s satisfaction.
can't use the card/declined
On June 11/09 I bought a Vanilla Visa gift card as a present to my sister, she tried to use it on 3 different places and they told her that the card was declined. I called the number on the back of the card and they said that it wasn't activated properly that I needed to go to the store where I got the card (Dollar General/Asheville/Patton Ave.) until 3 attempts to have somebody to help me the Assistant Manager called vanilla visa from there and they gave her some instructions but at the end she told me that I had to come back when the Gral. Mngr. get to the store that he would help me.
I went the following day and he did the same thing, called Vanilla Visa again and told him to read the card number and then the number on the outside of the card cover and they told him that the numbers did'nt match and he resumed that he couldn't do anything because the numbers didn't match, implying that I have changed the original card from the card cover.
How did I know that the numbers matched when I bought the card if I didn't opened it when I bought it, this was a gift card that you give away the way you buy it. Until this day I cannot use the card.
I feel helpless, like if they just STOLE my money and didn't even want to investigate how this mistake was done.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a 35$ vanilla visa and payed the 5$ activation fee, which is a joke. I read the information that came with it and realized I should register it online before trying to make an online purchase. I registered it online, and tried to make a purchase, only to find that it was declined! I tried to purchase again assuming I had typed a number in wrong, and it was declined again! I checked my accound balence to find that I had 7.85 cents left... what?! Turns out that the two transactions were "pending" and the money was in electronic limbo, neither spent, nor available. I contacted the store I was purchasing from, and they only showed one attempt and were not able to collect funds, because they weren't there. He contacted visa and they said there was nothing they could do, I contacted visa CS and got the same response. The merchant I was purchasing from was only able to cancel the order. The visa CS said I would have to wait a week to get my money back and that the entire process was automated by a program and that they could not do anything about it! Although, my money was refunded, I'm upset that I had to wait a week just to get my money back and for the card to realize it was registered for me to make a purchase.
I bought a $25 vanilla gift card to be able to bet it online. It is now being declined so I decided to call the company and speak with a representative about the issue. I have been on hold for 40 minutes waiting on "the next available representative". So my only assumption is that either nobody wants to work for them or there are way too many issues that need to be resolved.. unbelievable
-Robert Harris Proctorville, OH
vanilla master card
I received a Vanilla Mastercard as a gift and it was DECLINED every time I tried to use it. I did not want to embarass the gift giver so I put it away and tried again later. Seems like many places will not redeem it! When I logged onto the site they show they are deducting a "service fee" for NOT USING THE CARD. When I called - you guessed it - ETERNAL HOLD.
Turns out the company TAKES AWAY your card value month by month in "service fees." WTF? They get $50 for the card, they get to work with or invest that cash and then they take away a monthly fee for - what? - storage in my wallet?
I think Vanilla Master Card is a SCAM.
The complaint has been investigated and resolved to the customer’s satisfaction.
Im french so Ihope you will understand what my complaint is all about.
Ihave vanillamaster card each worth 25$. I still have 14$ left on each card but when I try to use it on facebook it s not working but they tell me Ihave 14$ AVAILABLE ON EACH CARDS. How come Ican t use it.
Sonia FIliatreault
i buy one every month my work fine
VANILLA GIFT CARDS ARE A RIP OFF! TRUST ME ON THIS! NEVER GIVE THESE AS A GIFT!THEY DO NOT WORK LIKE MAJORITY OF THE GIFT CARDS!BY THE TIME THEY "FEE YOU TO DEATH" YOUR CARD HAS NO VALUE. THAT IS, IF IT ISN'T REJECTED AT THE ESTABLISHMENT YOU TRY TO USE IT AT!AND...CAUSING EMBARRASSMENT TOO!
I just got two 50 dollar cards as gifts. Sealed in package that appears to be intact.
I opened one, only to find out that it had been used in California in 2009 for all kinds of different purchases. The card and also the one that is unopened, are both used and have no value. They somehow repackaged them or made duplicates with the same numbers.
Where do I make an official complaint for fraud?
I my card expired the same month i got it for my little sister and now i can't get hold of any one real person form "Vanilla" to help me fix this. It feels like a really big SCAM!
If you were smart you would have read the terms and conditions printed on the card's packaging before buying it. By buying it you agree to the terms and conditions which includes activation fee and monthly fee.
Misleading/Fraudulent Info
How do you get a REAL person to respond to a complaint -- and at what number? All I see is the "automated" response number. I received the Vanilla Visa card as a gift in March...then misplaced it. I found it in early June and tried to spent it at J.C. Penney's. I literally ripped open the paper coat, handed it to the clerk...and she said there was only...
Read full review of Vanilla Gift Cards and 5 commentsCard allowed overcharge
My friend gave me a $25 visa vanilla gift card for my birthday. I was making a purchase for approx $55 and asked the merchant to put the gift card toward the purchase. When she put it through, it paid for the entire purchase. The next day I went online to check the balance as I was a little befuddled as to why it would have paid for the whole amount when it...
Read full review of Vanilla Gift Cards and 4 commentsit won't work
My mother bought my brother and I our own $50 Vanilla Visa gift cards for our birthdays from CVS. We soon found out they were declined everywhere we tried them. I called the number on the back of the card and the customer service people just gave me a run around about how I was just doing it wrong. I tried everything they told me, but I finally got fed up...
Read full review of Vanilla Gift Cards and 30 commentsRip off
"Vanilla Visa" gift cards are a RIP OFF! Do not buy one nor consider giving it as a gift. The decrease the amount of the Gift card every month. When you try to use it, it declines over and over. When you FINALLY get to use it by applying half the money you were supposes to have... they the C>C. continues to decline! I will NEVER get on of these...
Read full review of Vanilla Gift Cards and 151 commentsVanilla Gift Cards Reviews 0
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About Vanilla Gift Cards
Vanilla gift cards are not only easy to use, but they are also easy to purchase. You can buy them at any participating retail store, or you can order online anytime from the comfort of your own home. The process of purchasing a Vanilla gift card is simple, secure, and quick, making it an ideal solution for those who are short on time and need a last-minute gift idea.
One of the most significant advantages of using Vanilla gift cards is that they are widely accepted. You can use them anywhere that accepts Visa or Mastercard debit cards, including online merchants. This means that your loved one can use the card to purchase anything from clothing to electronics, making it a versatile and practical gift option.
In addition to their convenience and accessibility, Vanilla gift cards also offer peace of mind. They are secure and protected from fraud, so you don't have to worry about your gift being compromised. If you ever have an issue with your Vanilla gift card, the company offers exceptional customer support to ensure that your issue is resolved quickly and efficiently.
In conclusion, Vanilla gift is an excellent gift option for those who want to give their loved ones the freedom to choose their gift. With its convenience, versatility, and security, it is an all-around great gift idea for any occasion.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is typically found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vanilla Gift Cards. Make it specific and clear, such as "Unauthorized Charges on Vanilla Gift Card" or "Difficulty Accessing Funds on Vanilla Gift Card."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vanilla Gift Cards. Mention key areas such as:
- The date and location of the purchase or incident.
- Any problems with activating or using the gift card.
- Customer service interactions, including dates and summaries of conversations.
- Technical issues with the website or transaction errors.
- Delays or failures in receiving a promised service.
- Any discrepancies in card balance or unauthorized transactions.
- Steps you have taken to resolve the issue, including any communication with Vanilla Gift Cards customer support.
- The impact of the issue on you personally, such as financial loss or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Vanilla Gift Cards. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, card replacement, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from Vanilla Gift Cards regarding your complaint.
Overview of Vanilla Gift Cards complaint handling
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Vanilla Gift Cards Contacts
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Vanilla Gift Cards phone numbers+1 (833) 322-6760+1 (833) 322-6760Click up if you have successfully reached Vanilla Gift Cards by calling +1 (833) 322-6760 phone number 2 2 users reported that they have successfully reached Vanilla Gift Cards by calling +1 (833) 322-6760 phone number Click down if you have unsuccessfully reached Vanilla Gift Cards by calling +1 (833) 322-6760 phone number 24 24 users reported that they have UNsuccessfully reached Vanilla Gift Cards by calling +1 (833) 322-6760 phone numberCustomer Service+1 (844) 433-7898+1 (844) 433-7898Click up if you have successfully reached Vanilla Gift Cards by calling +1 (844) 433-7898 phone number 6 6 users reported that they have successfully reached Vanilla Gift Cards by calling +1 (844) 433-7898 phone number Click down if you have unsuccessfully reached Vanilla Gift Cards by calling +1 (844) 433-7898 phone number 7 7 users reported that they have UNsuccessfully reached Vanilla Gift Cards by calling +1 (844) 433-7898 phone numberPurchasing Gift Cards
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I've got 7 dollars left on my account and i couldnt buy a 6 dollar item. I go home and check my balance, and it says they cant find my card. Im guessing vanilla visa does this for everyone and that is how they manage to keep their company afloat.
you can file a complaint with the BBB as a start, here's the link to Vanilla aka Mio Card
http://www.bbb.org/columbus-georgia/business-reviews/credit-cards-and-plans/mio-card-in-columbus-ga-4118/#rating