Viking River Cruises’s earns a 3.2-star rating from 619 reviews, showing that the majority of travelers are somewhat satisfied with cruising experience.
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Insurance rip off
On July 2010 us and another couple booked a cruise to China with Viking River Cruises that was fully paid by July 30th, 2010. The trip was scheduled for October 2011. At the time of booking we were told several times that all charges less $100.00 per paseenger were fully refundable as long as the trip was cancelled prior to 121 days before the cruise. Due to the economic conditions of the company I and the the other person work for, our vacations were not approved and on March 1, 2011 we were forced to cancel the trip. We submitted proof that this was beyond our control. Viking has elected to NOT refund us the $1, 198.00 each of us paid for the Trip Mate Insurance. I have, in the notes I took that all the moneys would be refunded, less the $100.00 per person, if cancelled 121 days or more prior to the departure date. I took this at face value.
We cancelled our trip with seven (7) months notice!. It is sad that a company of the caliber and reputation of Viking to impose a penalty of $2, 796.00 {($1, 198 + $200) x 2)}. Had we not taken the insurance, the only costs to us would have been the $100.00 per person since we were well within the 121 day window.
We are extremely disappointed as we believe this is quite unjust and unfair. It absolutely makes no sense to withhold and not refund the insurance money for a trip cancelled so many months prior to the cruise. This is supposed to be trip protection, not trip rip-off.
To all concerned:
Since I posted this complaint, personnel from Customner Relations at Viking River Cruises have been in contact with us and we reached an agreement to our complete satisfaction.
Sincerely,
JPA1403
The complaint has been investigated and resolved to the customer's satisfaction.
Viking marine - paid $4000 deposit - still no boat lift after 1 year 2 months
Hi, unfortunately I and others have had a very poor experience with Viking Marine International - www.vikingboatlift.com.
Why am I doing this? To give folks a "heads-up", so that they may make informed decisions.
It has been 1 year, 2 months, and a few days, since Viking Marine received my US$4000 deposit for a boat lift they promised to deliver and install in "4 to 6 weeks".
As of July 12 2011 I still don't have a boat lift...
I have requested my money back, but have not received that either.
See the full story here - http://myvikingboatliftexperience.blogspot.com
Thanks! Keith
Happy New Year folks!
Just wanted to let you know that the Canadian Government just laid 30 charges against Viking Marine International - full details on my blog at http://myvikingboatliftexperience.blogspot.com
Safe boating all!
Viking has had my $8, 000 deposit since 2010. still no lift or refund!
Funny how his link to the govt. doesn't come back with anything related to his supposed story.
Cannot rely upon their representations
When we booked the China’s Cultural Delights tour I was asked about any special diet restrictions or food allergies. I informed the VRC rep that my wife did have some very specific food allergies. The VRC rep indicated that she would note that and ensure that the ship’s chef was made aware of it. I then said to the rep that I intend to call United Airlines to make certain that they could accommodate the meal restrictions for the round trip flight from SFO to China and back. The rep then stated, “That won’t be necessary – let me take care of that for you. I’ll call United and let them know.” I thanked her for that and assumed that the airline would be informed of the food restriction.
When we boarded United Flight 344 on March 14, 2011, we were told that the airline had no knowledge of a special food request. As a result, my wife was unable to eat anything for the duration of the 11 hour flight.
Upon arriving in China, I did not have phone access but I did have limited email access. I emailed VRC, advised them of the VRC miscue and asked that they phone United Air to ensure that they could provide an appropriate meal for my wife on the return trip. Here is VRC's email reply, verbatim:
“Sorry for the inconvenience but unfortunately the meal request is only
available on our ships we cannot accommodate on the air flight as those
are not apart Viking.”
Here is my email response to the VRC rep:
“So why was I told by a Viking rep that Viking would handle that air meal
request? And what is the status of that request on the return flight?
The info in your reply to me is contrary to the representations made to
me by Viking earlier. I await your advice.”
Over the course of several more email exchanges between the VRC reps and myself, that same message was reiterated to me and they continuously refused to call United Airlines to make appropriate food arrangements, despite my being assured by the first rep that VRC did indeed make such calls to airlines. On the return trip, we had to pack a meal for my wife since VRC refused to correct the error and make the simple call to the airline. As noted, I did not have access to a phone and could not make the call myself.
If a VRC rep promises to do something over the phone, get it in writing. And don't expect them to fix their own mistakes. Massively poor customer service.
FINAL - got a call yesterday from VRC, presumably triggered by the above post. Another round of apologies - then I was told that they could not locate the letter I sent to them. I was asked what could be done to make this right. I said "nothing", that I am through being a customer, and if they would re-educate the two knuckleheads who repeatedly failed to assist us, it would be enough. If this saves another passenger from the same grief I experienced, then I am done.
Still nothing. The wait continues...
See the above comment by VRC. I rec'd a call from them a few days after this board posting. I advised the female caller that I had sent a letter to the president of VRC. She asked me what could be done to resolve and I said that they should read the letter and reply to me, in writing, with their proposal. I have not heard anything in return. My letter went out on April 10. Let's see how quick they turn this around. Nearly 3 weeks and nothing, in writing, even acknowledging my correspondence. Not surprising.
I just wrote a reply to VRC and will report back here on their response. This should be interesting. The company had little or no concern about my issue in emails rounds 1, 2 and 3. We'll see if this public display drives a different result.
The complaint has been investigated and resolved to the customer's satisfaction.
Travel insurance scam
We bought Trip Mate Insurance from Viking River Cruises for a trip to Paris. Our flights were cancelled due to severe winter storms. We filed a claim, and it was denied (even though this was a covered claim!). We filed an appeal, wrote to the CEO of Viking River Cruises, and filed a dispute with our credit card company since we had not received the services for which we paid. Eventually, we received our checks from U.S. Fire Insurance Company (the underwriter for Trip Mate). Even though we FINALLY got our claim settled, what a major hassle! We will NEVER again use Viking River Cruises (their accounting supervisor lied in one of his letters!) nor Trip Mate. What a major rip off! Also, we were advised by a legal professional that no one should EVER buy a travel insurance policy from the provider or vendor of the travel package.
The complaint has been investigated and resolved to the customer's satisfaction.
I am glad you finally got your money. Travel insurance as a whole needs a lot of work. If I were you, I would accept the opportunity to contact the company directly. You may make it a better experience for someone else.
Can't unsubscribe from e-mails
Company refuses to unsubscribe us from their annoying e-mails. No one in our family contacted them for information and this is a lousy way to do business. We have added them to our junk mail filter and automatically delete them. If we did take a crusie, it wouldn't be with them.
Read full review of Viking River Cruises and 5 commentsTerrible service/cheap ship
October 8th my husband and I and old friends boarded a Viking Ship, the Mirabelle, in Lyon France. WE took this ship because 2 of the 4 of us are handicapped and needed an elevator. It didn't work all week and it appeared there was no effort to fix it. The ship was old and at first our bathroom had a bad smell. The hotel manager was a terrible mean man who refused to serve us just a little yogurt and fruit when we returned to the ship 15 minutes late for breakfast after looking for a church on Sunday. The time they told us the service began was wrong so we hurried back for breakfast as there were no restaurants open on Sunday that early and it was raining. He was so cheap and so mean. WE will never go Viking again. Our Vantage trips were very good and we talked to people about Avalon and they said it was great. Viking as well as the other ships did have great tours and guides. The food was cheap food but well done by the chef. Tasteless watery soups though. Not a decent French pastry even though we were in the heart of Provence. Wine came with dinners: same boring wine all 7 dinners. For the money, it was totally awful.
The complaint has been investigated and resolved to the customer's satisfaction.
The hotel manager was a terrible mean man? what are you 5 yrs old?
Flight reservations
I scheduled a vacation in February 2010 for a vacation in July 2010. I paid the extra $100 for seat assignments. I explain to the clerks that I needed seats by the window for my wife and myself due to disabilities. No problem, I was told since I paid the money. One month before our trip I was told that my wife was flying out of Chicago to Belgium and that I was flying out of Washington, DC. I explained the reason for paying the $100 dollars and they said they could not guarantee the seating assignment. What was the extra money for if they couldn't guarantee the seating assignments? I did purchase the insurance so I did not loose all my money but they destroyed the vacation.
The complaint has been investigated and resolved to the customer's satisfaction.
Did not get what we paid for
We booked a cruise with Viking Cruise Lines on the Danube. The river was in flood stage well before we left for our trip, they were aware of this and by their own admission, "while we did anticipate and plan for minor disruptions, there was no reason to expect anything of the magnitude you experienced. We believe we provided you with the best possible alternative." The magnitude of disruption to our trip was that out of a seven day cruise, we cruised about 28 hours at the tail end of the trip. The rest of the time was spent being bused to the locations we should have gone to by boat. We spent more time on the bus than at the sites we were supposed to visit. The side trip options to various UNESCO sites were cancelled. I would not say that a bus trip was the best possible alternative. We should have been give the option to postpone the trip since the river was flooded well before we left and there was no information when it would crest. We did not experience anything close to what we should have for this vacation. We have contacted Viking and they feel that they fullfilled their obligation just by getting us to the places listed in the itinerary, even though we had minimal time at most places when we should have had a whole day. We have asked for a partial refund and Viking has refused any type of refund. Instead they have offered a time sensitive voucher for $1000 that we can use on most but not all the cruises Viking offers. We could never travel with them again and would advise others planning a trip with them to reconsider. I have heard other Viking horror stories and Viking always uses the same excuse, "we have no control over the river". The attached photos show the condition of the river when we arrived at the boat. Notice the building already had its flood doors installed. My final words are: DO NOT TRAVEL WITH VIKING CRUISE LINES.
I agree that the Cruise company could not possibly have done much else - it was better that they at least tried to get you to the places you had wanted to visit - if they had cancelled the whole trip, last minute, when the scale of the problem emerged, you'd have been writing on here that they should have still let you go - but by road!
have a little understanding as it was such unusual circumstances perhaps?
Interestingly enough, I was in Budapest on the 12th and met a group that was traveling with Viking. In fact the Viking boat was right in front of the hotel we were staying at. I spoke to other people who had the same experience. The reason I wanted to comment was that I had an average time on a cruise with Viking in Russia 6 months ago. The food was mediocre but I really enjoyed the people who were on the trip and prefer being on a smaller boat. The guides and reasonable price of the trip were what I had to applaud. I was wondering what my opinion of my trip would be if we were unable to enjoy cruising on the rivers. It would have been very disappointing but when it is an act of God, what can they do. I, too, got a $1000 credit because the room I had had a sewer smell in it for all 12 days! It was terrible and I'm also in the same boat about having a credit to use when I can't wholeheartedly recommend the cruise line...
Misrepresentation, scam
My wife and I are just completing a Viking River Cruise from Moscow to St. Petersburg with a 3-day Helsinki extension. Throughout he Russian tour there was constant pressure to purchase souvenirs. There was even a scheduled stop in Mondrogy, a fabricated souvinir village specifically designed to bilk tourists. In general throughout the tour the food was great and the guides were very knowledgable and pleasant if you can overlook the constant "shopping" pressure.
Then came the extension to Helsinki which was a total farce, misrepresentation, and waste of $1600. The first day was advertised as a train ride through the Finland countryside but we were told at the last minute that the train trip was cancelled and we were herded trough St. Petersburg airport to Helsinki, arriving at 8PM. Consequently, day #1 was spent waiting for a flight instead of traveling through Finland. The train cancellation was known by Viking months in advance but they chose not to inform us and booked it anyhow. Additionally, Viking knew apriori that a national Holiday in Finland would result in closure of all museums, shops, and many restaurants but again they chose to book the trip extension and not inform us.
Bottom line, Viking has flat out denied any misrepresentation of the trip and refused us any compensation. My advice is beware of their "friendly booking approach" because there may be a scam lurking in the background.
While sympathetic to what happened on your recent Viking River Cruise, you are missing so many points. I've river cruised with Viking twice on the Grand European Tour in 2015 and the European Sojourn April 2018. Flawless cruises, most enjoyable time.
Posted in European and USA news sites, this year's low river water levels were disastrous to all river cruise and commercial shipping companies. All of them experienced delays lost shipping time, canceled trips.
Weather is always changing; rain can come and go as we have seen in the USA with numerous drought areas. Mississippi River also suffers low water levels, same shipping as Europe experienced.
All river traffic is controlled by Harbor Masters/River Management whose job it is to ensure traffic is stopped in low water areas to avoid a ship becoming stuck, blocking the river to those ships when can still navigate. Conditions can change by the hour. Viking, like all other river users, does as directed in using the river. Not the Captain's call to go or stay.
Congress recently passed the "Consumer Review Fairness Act" which bans companies from contacting people to pull negative reviews, charging them, or threatening to sue, or the use of so-called "Hush Money." Federal Trade Commission is point for this act.
Be advised if you are taking a Viking river cruise that all may not be what it seems. We were recently on a Viking cruise-the Elegant Elbe. The waters were so low that we only sailed one day of the cruise, and were bussed around parts of the Czhec Republic and Germany. We were docked every day but one, and had to pack up and change ships In the middle of our "cruise." Since the river is apparently fed from snow in the mountains, it is unbelievable that Viking didn't know this ahead of time and contact us so that we could make a decision as whether or not to sail (!) at this time, or offer us another cruise. Our trip was in June, so knowledge of the former winter conditions about the snow would have been known well in advance. The crew kept saying that they thought it would rain, but one or two days of rain wouldn't have been enough to fix this problem. This really is scam-like/ booking under false pretenses. They have now offered us a 20%discount on another cruise- and since this was probably our cruise of a lifetime, it is no compensation at all. Their customer service dept. consists of people who apologize and just simply tell you there is no reimbursement.
The staff and crew were all professional; however, I feel they are compliant liars. The food and tours were excellent, with the exception of the bus.
I think part of the reason Viking retains it's good ratings despite some of their underhanded dealings is that many of the people who take the tours are elderly and not sure of how to voice their complaints publicly, although we heard plenty of them on board. They may have the money to simply take another trip and not make waves (no pun intended). Please take this into consideration before you book with Viking, and be sure to check the river conditions yourself.
Dear Mr. Kise,
I am sorry to learn that your cruise is not what you expected it to be. While we do believe that many travelers like to bring back a memento or twso from their trip, Viking prohibits its staff from exerting any kind of pressure to buy. If you are able to share with us an example, we will rectify this situation immediately. Mandrogy is a port most river cruise operators call on. Aside from the shops, there are a large number of historical buildings here that have been brought there from elsewhere in the region.
As soon as Viking learned about the work on the railroad between St. Petersburg and Helsinki and the resulting temporary cancellation of services, we explored alternate options and advised our travelers. We will investigate why you were not notified.
As for the public holiday in Helsinki: Juhannus, or midsummer celebration offers an opportunity to experience something uniquely Finnish. For this particular extension, we have altered the sequence of the sightseeing to assure that you can make the most of your time, while still have an opportunity to shop or visit a museum.
If you feel that we have not addressed all points raised in your complaints sufficiently, feel free to contact us at Tellus@vikingrivercruises.com
Land transport
I have been coldly informed by email that I am not eligible for transport from Munich to the boat in Passau with no explanation. So, after no response to my further enquiries I phoned. I was told that I am only eligible for transport if my plane arrives in Munich on the day of the boat cruise (July 18). The Viking agent did not inform me of this restriction (I found out also that there are time-of-day restrictions) when I made the booking over the phone. When I asked for a refund, they said it is their policy to give only 75% refund. That's not fair. It is not like I changed my mind about the transport. Viking did not inform me of the restrictions when I made the booking. I should get 100% refund. Secondly, I should then also expect Viking to provide me with information on alternate transport and where to find the boat in Passau. Would this be so difficult? Neither did Viking offer, and when I requested it, they did not send it to me. How am I supposed to find the boat? Why is it such a problem for Viking to do these very simple things? I am absolutely astounded at this severely poor level of customer care.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a followup to my previous comment...I emailed Viking directly with my concern and I was promptly contacted by a Viking customer representative who worked with my travel agent to ensure that I received a full refund for the travel option based on the confusion associated with the restrictions. This level of customer service was unexpected but greatly appreciated. It is apparent that Viking does take customer concerns very seriously and they are willing to address issues.
I had the same problem. I purchased transfers with Viking when booking our Dec cruise between Amsterdam and Basel and was not informed of this restriction until it was too late to get a full refund. This is not industry standard for all river cruises, however. My husband and I always arrive a few days ahead of the cruise to avoid travel related problems and usually stay a few days afterward, and we have always purchased transfers between the airport and dock from the cruise line as a matter of convenience to drop off and pick up rental cars. This is our first cruise with Viking and they are the first river cruise line that we have encountered that requires that we actually arrive on an airplane. The fact that the restriction is ridiculous is beside the point. (What difference does it make how you arrive at the airport as long as you are there at the appointed time?) Viking's policy of not informing customers of this restriction up front is deceptive and shows a distinct lack of customer focus.
Dear PatriciaD, please contact us at Tellus@vikingrivercruises.com. We will see how we can fix this situation ! Obviously we can do better than what you have experienced thus far, and we're sorry.
This is the industry standard for river cruises, land tours, etc. in regards to transfers from the airport to the hotel or airport to the portshipetc.
We have taken cruises and tours and we always arrive at least two to five days before the tour starts. First, we like to explore the starting city and do things by ourselves. Also, we stay two to five days after the tour starts. We have never taken advantage of the transfers in our packages. Second and more importantly, if there is a problem with our flight, there is plenty of time to get to the starting point. That is especially important today with reduced airline capacity.
It seems like you book directly with them instead of using a professional brick & mortar travel agent in your community. A professional travel agent would have pointed these items out to you. Also, a professional travel agent would have arranged transportation to the boat in Passau. We have done our own transfers several times.
If you went to their website before you purchase your cruisetour, you can read the T&Cs.
Customer satisfaction
In 4/2010, we took our 1st European river cruise aboard the Viking Spirit, which comes out of Paris, France. We were aboard when the Iceland volcano went off, grounding planes throughout Europe. At the end of the cruise, we were stuck, without airplanes, hotel room availability in Paris, and a rail strike.
All Viking had to do was leave us at the airport terminal, and drive away. However, what they did do was this: were were allowed to stay aboard, have a room, have meals, and cruise with them on the Seine river. They didn't charge us for anything except bar bills. Viking River Cruises took the high road. We are now patrons for life. This is how all companies should operate!
Keith B.
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW, I WAS CONSIDERING ONE OF THESE CRUISES BUT AFTER READING ALL OF THESE COMPLAINTS AND HOW THE COMPANY HANDLED THEM, I WILL DEFINITELY PASS! I HONESTLY AM IN AWE THAT A COMPANY WITH SOOOO MANY COMPLAINTS IS IN BUSINESS. THE POSTS ON THESE THAT SAY PLEASE CONTACT BLAH BLAH BLAH...WOULD NOT EVEN BE NECESSARY IF IT WERE A GOOD COMPANY...THANK GOODNESS FOR THE INTERNET!
Dear jjmnr5, please contact us at Tellus@vikingrivercruises.com. We have been able to assist over 70% of our passengers filing claims with their travel insurance, and it appears that for whatever reason, we have not been able to do the same thing for you. We are happy to let you know that the insurance carriers we work with were able to refund all insured passengers and we were pleased to be able to expedite most of these claims by preparing the paperwork in advance.
So glad that you had a favorable experience during the volcano eruption shut down of airlines, etc. We, on the other hand, did not get to Berlin due to the flight situation. The airline refunded our fare in full; Viking issued us vouchers for less than half of the fare we paid to them and the vouchers must be used by year's end. How many people can afford to lose thousands of dollars to Viking Cruise lines and THEN spend thousands more to recoup the thousands lost?! Letters written requesting a replacement cruise, no more, no less, are answered by Viking saying too bad, so sad - you don't get anything more from us.
Guess they didn't really lose - you spent more money on the bar tab and the rooms were paid for by people who couldn't possibly fly in order to reach the embarkment location thus were empty enabling your favorable experience.
I really mean what I said - I'm glad you had a favorable result and am glad someone was able to get some enjoyment on a cruise that week. While you are customers for life, I get a headache just hearing the name of the company and will tell everyone I know just how awful their customer relations have been.
Impossible to file a complaint with them!
When I tried to change a final night's hotel date by one additional night on our Nile cruise, I was told by the telephone rep and her supervisor that such a change is impossible. Later, on site, the hotel was more than willing to make the change--no problem! Bad customer information and service from Viking for an expensive trip. But even worse, when I wrote...
Read full review of Viking River Cruises and 1 commentAgent
The Viking River Cruises agent "helping" us book our vacation for June 2010 makes repetitive mistakes. She does not listen to messages I leave her on her voice mailbox. She is usually late responding to e-mails. I ask her to do one thing and she ends up doing something completely different ... then I have to either e-mail her or call her to correct the mistake.
Reading others' complaints scare me to go on this cruise! I wonder how Viking was chosen as the best cruiseline 2 years ago!
The complaint has been investigated and resolved to the customer’s satisfaction.
Incessant emails
On average I receive emails from Viking Cruises 3 times weekly and in spte of having "unsubscribed" every single time and written to them directly requesting and now demanding to be removed from their email list, I continue to receive emails. This feels like a form of harassment.
The complaint has been investigated and resolved to the customer’s satisfaction.
These spammers keep spamming me, despite unsubscribing multiple times.
Even their contact form on their website has a box requesting special offers that cannot be unchecked.
Dear Marin Alsop, I am sorry. We're not trying to be in the business of harassing. This is not a trick and I will personally guarantee that we will remove you from our mailing list. Please confirm your name with me at Tellus@vikingrivercruises.com. Yes, I do work for Viking River Cruises and we do take every complaint seriously...
Scam
My wife and I, for our Honeymoon, booked an 8 day river cruise with Viking Criuse Lines beginning in Amsterdam and ending in Basel Switzerland. We left Amsterdam and cruised for two days then stopped, we were informed that the water level on the Rhine was too low and we may not be able to proceed. In the mean time we took a short cruise up the Mosel River...
Read full review of Viking River Cruises and 42 commentsThe cruise that never was
My wife and I booked a 9 day Rhine River cruise on Viking this past October, it was our Honeymoon. The boat left Amsterdam, cruised for two days then stopped. We were informed that the river was too low to continue and the cruise line bussed us to a few of our scheduled stops over the next four days. Hours on busses to spend only an hour or two at our...
Read full review of Viking River Cruises and 4 commentsAdditional cost to correct their travel arrangement mess
Booked cruise on the Danube in January - specifying two couples traveling together. Booking receipt notes we were "traveling with..." Called about airlines tickets in April ("will have in May", called again in May ("will have in June") Called in June ("will have in July), called in JUly - they emailed details. With just a month left before trip discovered that Viking had booked the couples on different airlines, at different departure times. Called - got "sorry, but it will cost $600 to rebook..." it will cost us $600 to correct Viking's mistake?
Now to late to get any refund (funny how they timed that), and they want us to pay for THEIR mistake.
It's THEIR mistake - THEY should pay - not us!
The complaint has been investigated and resolved to the customer’s satisfaction.
Casualcruiser, I am sorry. Your experience with us is not at all typical. We rarely if ever have people fly out this early. Please contact me at tellus@vikingrivercruises.com and we will look into you case. We do ask passengers to vacate their cabins by 10 am on the day of disembarkation, but our guests are free to use the public spaces on the ship until their transfer takes them to the airport.
Vikings Air Dept is NOT flexible. For an additional $50 EACH, they will ensure that you travel with your traveling companions. Because Viking purchases a block of seats from airlines, travel times are locked in & they will fit you into their block. Do not expect your flights to be convenient. According to Viking, Chicago/Philadelphia/Minneapolis/Boston are not major international airports & they cannot coordinate direct flights. Because of this, expect to have multiple lay-overs in airports; up to 6 hours.
Additionally, they want to clear the ships out early at the end of the cruise. Expect your flight home to be in the early hours; 5AM. Meeting a 5AM flight requires you to be at the airport, & off the ship, 2 hours in advance. By doing this, Viking claims an additional day of you cruising. You, the consumer are getting a WHOLE 3 hours considered as a day of cruising.
Is this the way all travel companies operate? How can that be?
I'm curious, did you have the insurance TripMate and did it help?
Roxana
Allow me to disclose that I work for Viking River Cruises. Mr. Ford, feel free to contact me at Tellus@vikingrivercruises.com to discuss your issue with us. I apologize for taking this long to find you here !
I assume you booked direct & without a travel agent?
This is the number one reason never to book direct. An Agent will be your advocate
when mistakes happen & can usually correct the problem. The agents fill the ships & resorts for the supplier so they have lots of "Pull".
When you book direct you get no benefits at all & end up in these types of situations
Use a Travel professional next time!
Certainly Viking are guilty of bad PR. On the other hand, the lesson is that you can't expect to get personalized care at a discount price
Breach of contract
We cruised the Danube with Viking River Cruises in May, 2009. The trip included only a night and a day in Vienna, not enough but we accepted that based on at least having an evening there. But Viking didn't come through with the evening they had promised. They said there was a problem with bridge construction that would delay arrival in Vienna, and tied...
Read full review of Viking River Cruises and 13 commentsViking River Cruises Reviews 0
Overview of Viking River Cruises complaint handling
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Viking River Cruises Contacts
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Viking River Cruises emailsvrcsocial@vikingcruises.com100%Confidence score: 100%Support
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Viking River Cruises address5700 Canoga Ave, Woodland Hills, California, 91367-6569, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 29, 2024
Most discussed Viking River Cruises complaints
Failure of Viking River Cruises to provide satisfactory access to our flightRecent comments about Viking River Cruises company
Viking is keeping ours and others' monies hostage for three years!Our Commitment
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