Virgin Active South Africa review: Glen marais kempton park

Z Engelbrecht - id [protected]

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Gerda Engelbrecht

Mon, Nov 6, 11:52 AM (3 days ago)

to getintouch

COMPLAINT TO BE LOADED ONTO HELLO PETER

Good day

The above client has asked telephonically to cancel both her and her husbands contract last month already, and everytime, she is told that SOMEBODY will all her back, but NOBODY calls her back. The debit order for R800 was presented again and after she had to phone again, she was told to pay R240 something to get it caclled and then only it will be cancelled. She was told that the accounts department will call her back to give the account details for me to pay the R240 something? AGAIN NOBODY called her back. When I phoned last week I was told that Naima is busy with the query and will call her back. AGAN, nobody phoned to date? And AGAIN the debit order for R800 willl be taken at the end of this month? Very quick to take your money but to call back is not so quick? I am going to return the debit order for R800 as unpaid, as the contrast were suppossed to have been cancelled last month already. At the start of thesse contract, they were assurred that it is for 6 months only, but now it seems as if they were given wrong info, as it is apparently now for 12 months. They dont have the money to pay and I am the mother who is on pension, who has to pay the money for nothing?

CAN THIS MATTER PLEASE BE SORTED OUT TODAY?

Thanks

G Engelbrecht

[protected]

Virus-free.www.avg.com

[protected]@virginactive.co.za

Mon, Nov 6, 11:52 AM (3 days ago)

to me

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