Zone Fitness’s earns a 1.1-star rating from 209 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Complaint
i was waiting for them to deduct month end but they didn't deduct then around 4 pm on the 31 i made an EFT payment and sent proof via E-mail. then now am receiving messages saying am in areas whereas i made a payment exactly month end and sent proof someday.. and it's not the first time .. they keep on doing the same thing every month. my reference was my ID number
Recommendation: They need to do something about this.
Agent/consultant harassment and lies as well as unlawful treatment
1. The agent who signed me up lied to me about when I would pay and rushed the process without letting me read the contract. She didn't let me know about the cancelation fee either. She said I could use my pocket money to oay saying that R300 is small without letting me speak.
1.1 the agent kept on calling me continuously asking me for more people to join. She called me 5 times a day.
2. When I found out that their month free and pay after was actually pay the month before, I decided to cancel because I knew I could not pay R300 immediately so I decided to cancel 14 days after being signed up.
3. I told them that I'd not receive pocket money and I told them that I could not continue. They didn't care and told me that i should pay. I said ok but I don't know how.
4. When I messaged the agent about her lies, she started lying to me again.
Recommendation: Do Not SIGN UP WITH ZONE FITNESS. THEY will charge unnecessary fees and empty your account. If you're 18 like me or younger do not sign up. They signed up my friend who is only 17.
The agent's name was Tracy and here's how she looks.
Incredible Personal Training Sessions at Zone Fitness
I recently signed up for the personal training sessions at Zone Fitness, and I am beyond impressed. The trainers are incredibly knowledgeable and supportive. The guidance I received was tailored to my specific goals, and I have already seen remarkable progress. The atmosphere is welcoming, making each session enjoyable. It's not just a workout; it's a personalized experience that motivates me to push my limits. Highly recommend!
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Pros
- Diverse workout options
- State-of-the-art equipment
- Affordable membership plans
- Expert personal trainers
- Nationwide gym access
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Cons
- Limited geographic reach outside South Africa
- Intense competition from global fitness chains
- Fewer high-end amenities compared to luxury gyms
Zone Fitness Complaints 206
Cancellation procedure
I would like to cancel my subscription and as per requirement went into the branch to do so and fill out the form at reception but no membership could be found.
I signed up on the 31st March and it is been 17 business days since and I have been advised that I need to pay the full subscription in order to cancel.
This is something that should have been disclosed at point of sale, and it was not.
Desired outcome: Cancel the subscription
Confidential Information Hidden: This section contains confidential information visible to verified Zone Fitness representatives only. If you are affiliated with Zone Fitness, please claim your business to access these details.
This is impacting my credit file negatively
I have once in the gym but zone fitness handed me over to the nimble group I don't know when I signed up even or what is going on saying I owe R5409 to be exact when I was never once in the gym or once used any facilities
Desired outcome: To just leave me alone because this is [censored]
Confidential Information Hidden: This section contains confidential information visible to verified Zone Fitness representatives only. If you are affiliated with Zone Fitness, please claim your business to access these details.
Debit order
On 11th of December I paid my membership using my bank app because I was due to illness,made a mistake ref put my name instead of card number,I asked the staff at the reception to please resolve the matter for they agreed but they didn't,then the gym on 22nd of December deducted again money ,went and report the situation,the answer I got is they could see...
Read full review of Zone FitnessIs Zone Fitness Legit?
Zone Fitness earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Zone Fitness. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zone Fitness has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Zonefitness.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Zone Fitness's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 1% of 3 complaints being resolved.
- Zonefitness.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The zonefitness.co.za may offer a niche product or service that is only of interest to a smaller audience.
Refusal to link my card with my photo
I initially started with zonefitness at sancardia in Pretoria years ago but then relocate to the one at Pretoria CBD at tramshed building due to work so yesterday when I was scanning my card and asking if they could link my photo with my card for safety reasons and I was told I should go to zonefitness which is at sancardia for that as my information is there even though I have relocated to pretoria CBD.
I felt so sad and very unvalued by the service I got yesterday and the reasons that they gave me did not make sense at all and it will be such and inconvienece and it is a bit far for me to go to sarcadia whereas Pretoria CBD is there and worse part is one company.
My name is Ms Patience Tsoka [protected] my gym card is [protected].
Desired outcome: Link my photo with my card at tramshed building and also transfer my information from sancardia building to tramshed building
Confidential Information Hidden: This section contains confidential information visible to verified Zone Fitness representatives only. If you are affiliated with Zone Fitness, please claim your business to access these details.
Use of lockers
Me and my girlfriend signed up on the 1st of December. Today the 4th of December was her first time at the gym. After doing her workouts in the gym, when she gets to her locker after locking it she sees her locker is open and her money and EarPods went missing. This is unacceptable. To think about it we get 2 hours free parking downstairs, then what’s gone my car next?
Claimed loss: A whole R450 is now down the drain because of thief’s? Untrained staff members?
Desired outcome: As a customer who’s desired on working out, I can’t be unhappy because of lousy people. If there can’t be a solution on your side, rather compensate me and I don’t pay for a month
Silver sneakers program
We feel that you offer a program without taking in consideration the demand for space. Ocala has a lot of seniors. The problem with the space situation is being going on for more than a year. Your ocala west location was expanded and the situation is still the same. The program for signing up a day before is not working because by the time you do it, they put you in a waiting list. I had to give up my space a few times to give an opportunity to other seniors. We need a bigger room with more chairs to accommodate the growing number of Seniors in Ocala.
Desired outcome: Bigger room with more chairs
Zone fitness tokai levies
Today my gym membership went off for 2 member contract and an extra R198 levies. The consultant did not tell me about levies. Since when in my 40 years dod I ever pay gym levies. The consultant never told me about it just to initial every page. I asked him about it and he said he tells clients every thing. I am not that old or senile about money going off my account. He told me to look at my blue paper contract and it said R198 levies June and Dec? I am disgusted.
I regret signing up with sneaky behavior from consultants. This is my 3rd contract with zone and have never paid it.
Desired outcome: Is there anyway this can be canceled?
Cancellation
In January 2020 I opened a Zone Fitness account. Unlucky for me end of March 2020 the Covid pandemic changed everything. Zone Fitness debited my account because they said they could not cancel debit orders for the month. I contacted Zone Fitness and after multiple attempts I had the pleasure of the assistance of Ms Hajiera Gyer. I expressed to her...
Read full review of Zone FitnessMy name is Jamie Coerecuis I'm complaining about one of your sales consultants.
I sent email to various people I phoned managers to tell them about this guy that took my details and I told him that he must come the next day to me and I will give him the go a head and pay the r50 card fee he never came to me so he didn't keep by his word so I decided that I didn't want to go further with it anymore but without my consent he still put my papers through without me knowing it and then I saw a debit order I phoned manager and they told me that they would sort it out and get it cancelled so today I received a call people telling me I owe zone fitness more than a R5000 which is impossible because I do not have a card nor did I give him the right to go head with the procedure I find this very unprofessional as I'm also a sales consultant I would love someone to resolve this matter immediately.
Claimed loss: I've never had a loss but it's going to become a loss if I have to pay that amount because of people not knowing how to do their job properly.
Desired outcome: Everything should just be cancelled because it seems as if the managers never did their job to sort me out or take the matter seriously
Staff and hygiene
I was DISGUSTED! The reception ladies have a big attitude - they give you dirty looks the entire time you are there and are very short with you. I had an appointment and when I arrived the instructor did not know he had an appointment. He was unaware of the injury I had discussed with the staff the day before (The man who helped me the day before was also...
Read full review of Zone FitnessTheft at Zone Fitness SA
I am very alarmed about the number of cases of theft taking place at Zone Fitness.
The first incident was at Zone Fitness Cape Quarter, Green point on 16th October 2023..Two members (ladies) laptops were stolen out of their lockers. The locks were picked. Apparently it happened while the members were in a class from 5:30pm to 6:30pm..When we returned to the change room the door was closed, which was odd because the door is always open. The door stopper (dumbell) was removed..
This evening at Tokai branch. Same scenario- Two ladies laptops were stolen out of the lockers. Again locks were picked..The one ladies laptop, cellphone and wallet was stolen..Also happened while members were in an evening class.
This is the first time it happened at Tokai..But in the other cases..apparently it's nothing new. Happened many times..
There are no cameras at any gyms. If not, then have securities in the gym checking changing rooms during class times please. Something must be done.
Employees letting members clean the floors
So as i walk pass my friends elbow hits my bottle by accident and it falls and breaks and we go and inform the nearest employee of the accident and they force him to clean the water with 3 paper towels which clearly was not enough to dry the water and couldnt even provide him with a mop nor does the gym have anyone cleaning , also they made fun of him and questioned him and made him feel dumb and embarrassed him during the peak hours of gym this all happened between the hours of 7 and 8
Desired outcome: A formal apology and warning to the employees that destroyed my friends confidence
I am complaining about services and charges at zone fitness campus square
On May, I decided that I wanted to join a gym around my institution since I am a student then as I was walking around Campus Square, a guy from zone fitness told me about their gym and their student promotion during May. By that I was interested since I was also looking for a gym. After that I was told to pay R100 joining fee then I'll pay R250 in the...
Read full review of Zone FitnessCape quarter
The locker was broken into while it had a lock. My works laptop was stolen. When we told the staff we were told that no cameras. If this has been happening then why are no cameras, why are people not told before hand that even whwn you have a lock you can still lose your valuables. I would never recommend this gym to anyone. I woah they could lose all the members so they can open their eyes.
Unresolved query and lack of response
Good day, me and my wife joined the phillipi branch at the beginning of this year, hoping to change our physical and health lives. The first premium was deducted end March 2023, which was not as per my request of the 15th of every month and the amount was more than what I signed for. So, I went to the branch in April 2023 to get a resolution with a copy of...
Read full review of Zone FitnessCancelation issues and being deceived
Good day, I signed up at Zone Fitness on 26 April 2023. I was offered a month free at a discounted rate of R225 pm on a 24 month basis at the Tokai branch. The individual who signed me up was Yusuf, he said that the normal rate was R1 000 p.m when the website had clearly stated it was R299 p.m. I told him this yet he ignored the fact that I called him...
Read full review of Zone FitnessDouble debit
I've been double debited I reversed the payment and then it went off twice again reversed and block the payment tried to contact Zone Fitness Lenasia the accounts lady was of no help at all. Unable to use my membership since December because they refuse to answer my emails. And I refuse to pay the back payments because this is not my fault it could have been resolved in Decemeber if they assisted me when I requested. And I will not pay for something I was not allowed to use
Desired outcome: To use my membership again
Cannot cancel my contract
I sent a cancellation request via the website in Oct 2022 for our 2 gym contracts. An agent responded, requested my ID, then told me I had 18 months remaining. I left it there. Then attempted again to cancel on 1st Aug 2023, I sent a mail to the same person that responded to me, she responded with this:
Hi L***
L****** ZFK1248049 - arrears are R255 and 7 months left.
E****** ZFK1239919 - ARREARS R255 - 6 MONTHS LEFT.
We opened our contracts a week apart!
I requested to be assisted by someone else as I am trying to cancel and did not request how long my contract is. She responded with the below on 4 Aug:
Please see cancellation settlement valid until 20/08/2023.
Debit Order
Start Date
Membership Type: Club
Duration: 24
# of Members Cancelling 1
# of installments 18
Monthly amount: R225.00
Reverse Discount Due: R1,800.00
10% Cancellation Fee R135.00
Total Cancellation Fee: R1,935.00
Additional Discount: R1,125.00
Cancellation Fee: R810.00
Arrears: R510.00
Final Due R1,320.00
The remainder of my contract is 6 months, which amounts to R1350, so how is the above correct? There are 3 cancellation fees! According to the CPA I am allowed to cancel my contract with a small fee, this is basically the whole remaining contract.
On the 7th Aug, I responded and asked her if this is for both memberships or only one, she has still not responded. I have also sent a follow up email, with no response.
Please, could someone who knows what is going on assist me to cancel these two contracts?
Desired outcome: I want the settlement figure for both contracts in accordance with the CPA, thank you
Cancellation of contracts
I was in the Milnerton branch to file a cancellation I spoke with Reece who had confirmed my contract can be cancelled with immediate effect with no waiting period or cnacellation fees.
This was escelated to Jodi who sent it to Michelle who sent it to Heinrich and as you can see gotten quite the run around.
Alll I want is for these contracts to be cancelled.
Please see all correspondence attached and advise on the steps to follow as I am certainly not happy that I need to be forced to pay for this service I was told could be cancelled at any time.
On Tue, Jul 25, 2023 at 10:22 AM Gerhard Simpson wrote:
Hi Jody,
Thanks for taking my call earlier today.
As discussed I completed forms on the 12th of July 2023 at Milnerton Zone Fitness I spoke with Reece who assisted me.
I asked if we could cancel the 2 contracts for my wife's and son's card numbers below.
[protected]
[protected]
To which Reece confirmed I can go ahead and cancel immediately.
I again asked Reece if he was sure we can and he said he would double check and again confirmed that both Lindsay and Tristan no longer had any months left and could be cancelled immediately with no penalties attached as the period has ended and we could cancel at any time.
I request that based on the discussion had with Reece that this will be upheld and the contracts both be cancelled without penalty as discussed.
Looking forward to your response in this regard.
Desired outcome: cancel the 2 contracts so we can move on as I am certainly now more unhappy than I was at the time of requesting the cancellation.
Water temperature
I'm a member of Zone Fitness is Westgate Mall Mitchell's Plain , for the past 3 weeks the temperature of the showers is cold 🥶 not even Luke warm but cold , I told them at the front desk twice already and both times they they me it's because of loadshedding, I even tried going before loadshedding it's still cold and I understand that loadshedding causes many problems but surely as a business we should go the extra mile ,I mean Virgin Active also has loadshedding but they have hot water all the time ...its very sad I'm actually so disserpointed because I actually find Zone to be I good gym but 3 weeks no hot water and the staff doesn't even seem phased.
Desired outcome: Fix the problem
About Zone Fitness
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Overview of Zone Fitness complaint handling
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Zone Fitness Contacts
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Zone Fitness emailsstaff@zonefitness.co.za100%Confidence score: 100%Supportnakitavh@zonefitness.co.za100%Confidence score: 100%Supportstanley@zonefitness.co.za84%Confidence score: 84%
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Zone Fitness addressSable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa
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Zone Fitness social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 09, 2024
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