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CB Fitness Centers and Gyms Virgin Active South Africa Overcharge after cancelation
Virgin Active South Africa

Virgin Active South Africa review: Overcharge after cancelation

E
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7:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Date Debt my account over debt Comments
1 Feb 2022 R 275.00 R 275.00 My daughter & I, joined Virgin N1 Parow on first three months free promotion (vitality), we joined during a month and payment was pro-rata.
10 Feb 2022 - R 275.00 - R 275.00 Complained and you credit my account as it was supposed to be free.
1 Mrt 2022 R 412.50 R 412.50 Must have been free month
1 Apr 2022 R 412.50 R 412.50 Must have been free month
30 Apr 2022 R 412.50 R 137.50 Should be pro-rata, took pro-rata calculation for Feb. minus monthly fee ( R 412.50 - R275.00 = 137.50)
01 Jun 2022 R 412.50 -
01 Jul 2022 R 412.50 -
01 Aug 2022 R 412.50 -
01 Sep 2022 R 412.50 -
01 Oct 2022 R 412.50 -
01 Nov 2022 R 412.50 -
01 Dec 2022 R 432.50 -
02 Jan 2023 R 432.50 My daughter gave 1 month notice see attached carbon copy
01 Feb 2023 R 432.50 Should be last month or notice month.
01 Mar 2023 R 432,50 R 216.25
01 Apr 2023 R 432,50 R 216.25
02 May 2023 R 1.150,00 R 575.00 Cancelled my discovery vitality & reason for increase in instalment
01 Jun 2023 R 1.150,00 R 575.00
01 Jul 2023 R 1.150,00 R 575.00
01 Aug 2023 R 1.150,00 R 575.00
01 Sep 2023 R 1.150,00 R 575.00
02 Oct 2023 R 1.150,00 R 575.00
01 Nov 2023 R 1.150,00 R 575.00
01 Dec 2023 R 1.150,00 R 575.00 Completed change form due to scheduled spinal operation on 11 December 2023 (for 3 months)
02 Jan 2024 R 183,00 On hold instalment
01 Feb 2024 R 610,00 R 427.00 Suppose to be on hold instalment
01 Mar 2024 R 610.00 R 427.00 Suppose to be on hold instalment
Total due R6 849.00

Desired outcome: Don't want to cancel my membership, just want my R 6 849.00

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  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    +27 216 843 000
    +27 216 843 000
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    International
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  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Virgin Active South Africa contacts
Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category
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Most discussed complaints

Equipment, gym users
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 Membership failed to cancel after Virgin confirmed it was cancelled
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