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Virgin Active South Africa

Virgin Active South Africa review: Service!!!

T
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6:13 am EDT
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I have had endless issues with no assistance from your consultants and reception desk ​at Tygervalley/WC since July!

I moved my vitality from Life to MA back in July and was advised by vitality to inform a virgin consultant to ensure my membership carries over. I did this the very next day and spoke to Cuan. He assured me he would keep my membership activated as this needs to be done within 4 week period.

I later realised I wasn't getting points and looked for Cuan, turns out he did not and I had to pay the activation fee again and lost all points.

I was issued a new card: [protected]. What a mess!

Since th​is new card was "activated" ​and I do not get points and I cant log onto the app. It does not pick me up as a member. ​NO ONE can or will tell me WHY?

I have spoken to Keenan many times and approached the reception desk numerous times to no avail.

I had to call H/O myself and they advised me that when they check the system I have 2 profiles, therefore I wont receive points and I can't log in. I again contacted Keenan and he doesnt find the same problem and advises I take this to you.

My question is this - is it my responsibility to resolve this? Is there anyone willing to assist and fix this? This has been ongoing for over 3 months and I gym x5 times a week. I have been a member for over 15yrs and had to repay an activation fee ​due to negligence and now cant access my app or receive vitality points. I am at the end of my patience and I ask that someone / anyone tries to resolve this!

Desired outcome: I want the issue resolved.I want my vitality points when I swipe my cardI want to be able to log into the app and scan the entry and exit QR code and access my profile when I want to !!!!

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  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    Head Office
    +27 216 843 000
    +27 216 843 000
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    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category