CB Fitness Centers and Gyms Virgin Active South Africa Unhappy with the service provided

Virgin Active South Africa review: Unhappy with the service provided

Teneal Kylie of Durban, ZA

Oct 05, 2023 12:12 pm EDT

Verified customer

Featured review

Good day,

In March i called in to state that i was unemployed and that i would want my membership, to be cancelled, but the agent advised it would be better to have it frozen for April, May and June. The person that i spoke with did not freeze the member for April and the amount of R510 was debited from my account, which i am unhappy about. I thereafter called in to complain about this matter, but i was still not refunded for that amount. After my account was frozen for May and June, i called in to state that i want the membership to be frozen till the end of my contract, which was would be till the end of August, that was still not taken care of. The guy that i spoke with in June, stated that i will be able to use the Gym and that amount from April will be refunded into the membership for July, but he lied to me and another debit order of R510 went through for the month of July.

Before the end of August I called in to state that i do not want to continue with my membership as my contract term will be over at the end of August.

I noticed that a debit order tried going through in September and i assumed it must have been an error on your side, but the debit order also tried going through for October. I called in on the 04/10 and stated that i was confused about this and i want proof of the cancellation being done, i spoke to a guy named (Keenan) in the cancellation team and he said that it is done from today.

I received a call from the collections team, the lady had mentioned that in the notes i was pregnant that is the reason for not being able to continue, but the reason for not continuing is because i am unemployed which i stated various times to the agents, she also stated that i owe an amount of R620 which i did not understand, as to why i had to pay any amount seeing that so much of money has been taken out from my account after pleading that i want the membership frozen and i did not want to continue.

The numbers that i have called from is - [protected], [protected] and [protected]

Desired outcome: Please have a manager listen to my calls or an agent that is dedicated to their job, i would really appreciate it. I do not want any further dealings with Virgin Active, because of the service provided.

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Virgin Active South Africa Contacts

Virgin Active South Africa phone numbers

+27 860 200 911
+27 860 200 911

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Head Office

+27 216 843 000
+27 216 843 000

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International

Virgin Active South Africa emails

info@virginactive.co.za

100%
Confidence score: 100%

Support

webadmin@virginactive.co.za

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Confidence score: 96%

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Virgin Active South Africa address

3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa

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