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Virgin Active South Africa

Virgin Active South Africa review: Virgin Active Gym

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2:06 am EDT
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After some reservation I decided to visit the Virgin Active Gym facility in Constantia Capetown. A consultant were designated and sold me a package/contract. At the time I were 'sold' a promotional special, that stipulated I could visit the other Virgin Active Gym's in the area at Sunvalley, and Westlake for a period of three months , and then deiced if I wanted to upgrade or stay at Constantia. This package/special convinced me to sign up, and to decide. However, during the month of July I were refused entry at Westlake, and Sunvalley. After explaining the 'special' promotion, and my sign up condition, I were told by the managers, at each facility they d look into it. However rit was never resolved.

I have thus far been back eight times to different Virgin Active gyms, seating with different floor managers, and consultants.

Eventually after repeatedly being messed around, I were told by the receptionist at Sunvalley to rather just stick to one facility, seeing that I were at Sunvalley that day, and wanted to train, I changed my 'gym' to Sunvalley.

It was nowhere made clear that this would come at a considerable cost. This would also only officially become my new gym in September 2023, seeing I had already paid for three months that I had been a member at Constatnia(Payment goes off on a debit account the 1st of every month) - However I got a phonemail from Capetown Head office and were told I owed over 600 Rand outstanding fees, for changing my Gym. This wasn't mentioned or made clear to me.

I must say, I have had a frustrating experience dealing with Virgin Active, They are incompetent, unhelpful, and have not made any efforts to assist me thus far

Desired outcome: The desired outcome would be, to end my contract with them, and never join the group again. I v repeatedly appealed to their reason, and inly wanted what I had signed up for. They have not honoured the contract, but hold me to it.

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  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    Head Office
    +27 216 843 000
    +27 216 843 000
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    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
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Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category