Signed up for free trail. Had to pay 3.75 for P&P. Then billed 4 times for aprox 75GBP in under 30 days because of hidden self perpetuating contract. Money to LabsSupport.com and Viv3.
Returned goods within 30 days for refund (as per contract, ) and still no refund.
The registered slip was signed by a G.Hull.
Can't get anywhere by phoning to co. -it's a call centre.
Visa can't do anything about refunding and I just don't know about future debits to my card. I'm going to cancel my card.
The debits are going to Cyprus, appearently.
The Office of Fair Trading seem unaware of any criminal activity so far.
There are french and American compliants sights -
Je me suis fait avoir par Viv3 et d'autres - [ Translate this page ]
Has anyone ever been refunded out there?
What a con!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just called the number and the lady said its in the terms and conditions. I also threatnened I will send this all to watchdog. They said they will send me a refund request within 3 days and if I dont get anything in 3days I will have to call back. I said that this is stupid and its not a direct debit so before they take money out of my account they should at least email me an invoice or inform me that money is being taken out of my account. God this bas###'s!
FOOL - IDIOT - Yep thats me too - just been scammed by this horrendous company with unscrumpulous people running it and STEALING monies from accounts for ABSOULTULEY NOTHING! Two FREE trials of tablets that no doubt cost pennies to produce but I have paid an absolute fortune for!
I too cancelled my card and feel totally embarrassed by this as I am not that vain or even that stupid (really) but this time I have to hold my hands up !
Surely there is a LAW against such advertising and such cons! Is anyone able to help get these monies back - people who normally steal such amounts of money are imprisoned - WHY NOT THESE PEOPLE!
Me and thousands of french peole have been caught in this scam, it has caused untold distress when are they going to get closed down.
I phoned the Uk number and got references for the cancelled 'contract', they have told me they are not taking anymore money out of my accoount. Abbey National Bank said they can do nothing to help get my money back because I ticked agree to terms and conditions and did not go back before 15 days to cancel my order. You would think for £180 I would have received some more of the product. I only knew there was a problem when my UK bank account became overdrawn and I ended up with overdraft charges.
The only way to stop the charges is to close your bank account, changing cards does not do it, the bank have to honour the payment.
Luckily for me the bank had sent a letter stating concerns over some of my transactions. Lets see if they steal from me in November?
Unfortunatley we have been cheated becaise it seemed such a good offer and I would like to know who the lady is in the picture showing the wonderful weight loss - does she know how she is cheating people.
It is going to take a lot to stop these people and as they are American I dont hold out mcuh hope of the scam stopping.
ACAI BERRY & LIFE CLEANSER I WAS SCAMMED TO. I clicked on the add on FACEBOOK! Thinking it was on Facebook it would be ok. So reading the page not believing that you can get these tablets for free. So i thoroughly checked the website. Thinking it was ALL LEGIT I ORDERED. Then an extra payment came out on my aunties card that i used. OMG they charged her $177NZD. Now she has to put in a claims report and i am so ashamed i never researched to see if there was any scams.
I normally always do that. To eager to loose my weight i guess.
Lets put this all over the internet.
Spoke to the Abbey National Bank UK on Friday 13th - they werent too bothered, said it was my fault. Spoke to them today 17th November - discoverde an internal fax has gone around to query all transactions from this company - this is after I spent the weekend bombarding banks and blogs - hopefully the banks will save others from becoming victims. I wax taken seriously today and the bank has issued a fraud investigation and with luck I may get my money refunded - or at least the related overdraft charges cancelled.
A very good tech friend of mine is slowly worminghis way through the network of domain sites this company holds - we are putting in compalints and hopefully the domain sites will stop hosting them, if of course they are not owned by these two guys. By the way the head office in spain comes under european law and as a result this can be considered fraud - not like in America.
They run a billing company - doing international marketing - so all us victims need to get together and give them some grief. We may not get our money back but putting a big dent in the side of the nice cars they drive would be great.
LB Envision Net Worldwide Ltd., DH8 0LH Blackhill, UK,
Postal Address: EnvisionNet, 80-83 Long Lane, EC1A 9ET London, , United Kingdom
Watch out they are using new addresses
WEB MD are being quoted on the acaiberry exclusive site as supporting them. So here are some email addresses to send your complaints to, come on everybody get emailing, I will be posting all other emails for supportive sites here. it may be these comapnies are unaware of whats going on so its time we showed them. These are powerful companies with a lot of money behind them - do they know they are part of a scam.
Kate Hahn
[protected]
PublicRelations@webmd.net
Rupali Parikh
[protected]
PublicRelations@webmd.net
www.wbmd.com/
WebMD
111 8th Ave
7th Floor
New York, NY 10011
[protected]
Write letters too, it cant harm.
LOOKS like i beat the scam as i have received my acai berry and resveratrol today, but also cancelled my debit card as i read about the scam today... I paid nothing, not even the p&p!
I GOT LUCKY!
LOOKS like i just beat the scam in time!
I received my free trial of acai berry & resveratrol today, but also read today about the scam, so i cancelled my debit card before they even took the p&p!
I GOT LUCKY EH!
BEWARE OF FREE TRIALS!
I just canceled my Visa card because of this scam. My bank's fraud department is working on it. They said if they find that the contract is "hidden" or in any way not aboveboard they will simply take my money back from these clowns.
Hi people,
I really want to write and let you know that there are far worse consequences than just getting ripped off. My Mum ( aged 63) found this website whilst googling thyroid problems. She went for the "free trial" of both the Acai Berry and the Colon Cleanse. She got really sick after taking the products. She started to suffer cronic dysentry and went to her doctor. She was so dehydrated her doc referred her to the local emergency room. I was suspicious of the new products she was taking so I took some of the capsules to the hospital. They ran some tests on them and they were really high in laxitives! 3 days after she was released from hospital she got whacked for $270 Australian dollars for another 30 days supply which have never turned up. She immediately cancelled her debit card, and notified the police. They referred her to a police department that specializes in internet scams...and they said there are several THOUSAND complaints against This/these companies. It is in the authorities hands now but PLEASE DO NOT TAKE THESE PRODUCTS! Also...when I rang and asked to speak to someone in charge to vent my anger - they said there was no-one I could speak to and were unsympathetic and told me my mother was fat and that is why she got sick! The smarmy miss on the phone said every time I called they actually made money from it so be her guest to keep calling! I am going to start a Facebook page ( if possible) warning of this product. Keep an eye out for it and join!
ACAI BERRY "FREE TRIAL" SCAM Facebook group.
Hi again,
My brother has set up a Facebook group...ACAI BERRY "FREE TRIAL" SCAM. Please join and then pass it on to as many people as you can.. Vid 3 Ltd uses the internet to spread their scam so let's do the same...Let's spread the word and bring these creatures down a peg or two. Best Wishes :)
I had a gut feeling that this would happen so after ordering my 'free trial', i called my bank and told them the situation and they advised that I cancel the card (at no cost to me) and that would prevent any debits going through. Anything outside Australia I believe is a total scam - even the fine print is a scam! The world is mad and we are only safe here! Dont buy this product online, go to Mr Vitamins or a health food shop - its not worth all this drama. Mary
I HAVE BEEN SCAMMED BY THESE PEOPLE.THEY SAID ON ADVERTISEMENT THAT I WILL PAY FOR THE POSTAGE ONLY AND GET TO TRY THEIR VITAMIN PILLS FOR FREE AND WILL WORK OUT ABOUT $30 BUT THEY TOOK OUT $136 X5 =$680
THEY HAVE STOLEN $680 SO FAR AND IF I DONT DO ANYTHING NOW, THEY WILL TAKE OUT ANOTHER $136 IN THE NEXT FEW DAYS. ALREADY RANG THE BANK AND THEY SAID THEY WILL SEND A DISPUTE.
I WISH I WAS POPEY THE SAILOR MAN AND TAKE DOWN VIV3 LTD WITH A BULLDOZER.
THEY ARE LIARS AND SCAMMERS AND I AM NOT GOING TO SWOLLOW ANYMORE OF THEIR PILLS BECAUSE IT SOUNDS LIKE YOU WILL DIE FROM IT. I HAVE ONLY SWOLLOWED A FEW SINCE 5 MOTHS AGO.
HOW CAN YOU TRUST GREEDY LIEING PIGS.
I ASKED MY HUSBAND THAT I WANT TO RING VIV3 LTD SO I CAN YELL AND SCREAM AT THEM BUT MY HUSBAND SAID HE WILL DO THE PHONE CALL.OMG WHAT GREEDY PIGS AND LIES.EVERYBODY THROW OUT THOSE PILLS OR YOU WILL DIE AND HAVE A STROKE BECAUSE IF THEY ARE THIEVES, THEY CAN POSSIBLY BE KILLERS.
I WONDER HOW MANY PEOPLE ARE DEAD BY THESE UNFAITHFUL PILLS.STAY AWAY FROM THESE PILLS.
YOU WILL DIE...DONT TOUCH THEM...
Hi all,
I can sympathize with all the complaints here. My company (I won't name it so people don't think it's a plug) is Australian owned and manufactures / sells a resveratrol product. We don't offer free samples or anything like that and we DON'T have a monthly automatic billing. I've been contacted by several customers asking if we can help them to get these scammers. Unfortunately we can't do very much. Also, this affects us by association as people start to think our company is somehow involved. We are not.
We'd like to rid the internet of these types as much as any of you out there that have been scammed. Just remember, not all the companies out there are trying to scam people. We are honest and offer quality products. The best advice I can offer is always read the fine print.
Good luck all.
I got screwed too! I'm from Canada and I handed up paying about 260.00$ cdn. on my VISA and I've tried to block the future payment. I guess I call to late because they have already took another payment of about 260.00$. You will have to send an email to cancel future shipments and keep a copy of that email. If you receive a shipment, send it back for your refund and make sure you have a proof that it was sent back! The best way to be certain that this nightmare will end is to change your credit card and apparently, the credit companies have been dealing whit them all fall so you can find someone understanding there!
I too have fell for this scam - did not realise until I checked my credit card statement. But too late. Is it worth wasting more money on phone calls or just cancel my card?
All who have ordered the colon cleanse Cancel your cards NOW. I have just read the first blog on here and rang my bank immediately, thank go they only got £4.20.
So grateful for everyone writing on here, i know its no consolation but it seems as though word is getting round about the SCAM.
Just by the by are the tablets safe?
Has anybody recived a refund from this place and or has visa given a credit
Regards
Barbara
Hikirsty from New Zealand: I have had 4 lots taken out of my card totaling $495.00US = $700.00 nz dollars Was suppose to pay postage only. This is fraud. I have cancelled my credit card. Have tried to contact these people without any luck. Have notified the Commerce Commission here in New Zealand.
hi im jess and i was scamed too cant belive i was but it happens. how does it work if u have a pre pay card, (card u have to load money on to use and cant spend whats not on there) because if u cant spend what u havent got on the card am i safe, ive emailed them on support@HealthCustomerSupport.com but surprise surprise i havent heard back, i have taken this product for a week now and i have lost 6lbs and would like to order some from a site that isnt going to rip me off anyone know any.
Hi, I'm Louise from Australia.I got scammed by those fraudulent people too.They have taken over $400 out of my bank account during the last month and only sent me 1 new supply of Acai Berry pills which I received today.I definitely won't be taking any more of them now.I called my bank earlier and they are lodging a dispute and I sent an email to VIV3 Ltd to tell them to stop debiting my bank account and sending me more pills.Those people need to be stopped.I may not get back any of the money that I have lost, but I hate to see anyone else go through this.It makes me think twice about ordering anything else online now.
Buyer beware (caveat emptor). Its all in the "Terms and Conditions".
The only way to stop monthly billings is to cancel your credit card and get a new one (different number).
Both Visa and MBNA say that the new number cannot be charged.
Payment by PayPal (if available) is ok because it can only be charged once.
Who knows what is in it. You can buy Acai at the pharmacy (non-prescription) at a fraction of the price.
Have a nice day!