Vodacom
Reviews and Complaints

I am really fed up with vodacom service!
I queried (1 august 2016) my account where I was being billed for a "professional bundle - ignition group vas" @ r69 per month for a year now.
After being transferred from one dept to the next and being on the phone for 20 mins, no one was able to help me.
My next step was to go into a vodacom office - I went to greenacres in port elizabeth on 1 september 2016. the gentleman that assisted me, was also not sure what it was and made a phone call. he was told to email a copy of the account to tradepartner. [protected]@vodacom.co. za.
I have just received my october account, and again - I am being billed for "professional bundle - ignition group vas".
Does the buck stop anywhere at vodacom?

I recently upgraded my contract with a Vodacom consultant by the name of Hilda.
The contract as per our telecon was for a S7 edge, on smart m package with 1GB free data for
a total amount of R699.
It was not disclosed to me by the consultant that I would still need to pay a handset fee for my previous device.
After explicitly stating that my budget for a contract is R699

A month later I was billed for the old handset and the new contract, upon the debit of my account I visited Vodaworld
to querry the situation, The consultant could not assist me as she claimed that their systems where offline.
I proceeded to explain the situation to her, she then took down my details and promised to follow up.

3 weeks passed I did not get any feedback from Vodacom, I then called in to get an update, I spoke to a consultant named
Arthur Maumela. He advised that there is a request logged on my behalf ref 1-[protected] he proceeded to tell me that no one has looked into the matter as yet. I then insisted that I get some feedback immediately. I was then advised that he cannot assist as this will need to be addressed by the upgrades department. I was then transferred to another agent from the upgrades department who was incompetent as all the other Vodacom employees that I have had interactions with. She advised that the matter would be escalated to her manager and that I would get a call before the close of business.

Low and behold 2 weeks later I still did not receive a call from them. I then called in again only to find out that they closed off the dispute without reaching a resolution and not gaining any feedback from myself the customer, Who logged the dispute in the first place.

Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data.
Infuriated and all shades of disgruntled, I went back to Vodaworld and spoke to an agent by the name of Penelope Maluleke
she then contacted the upgrades department as she could not see the terms of my contracted loaded on the system.
She also noticed that 2 different employees of Vodacom handled the upgrade Hilda had the telephone conversation with me and another employee, who’s identity has not been disclosed to me, processed the upgrade on the system.

I then insisted on the voice recording to which I provided a reference number. Penelope then had no choice but to get a hold of the upgrades department to request the recording, however she was advised that they were unable to retrieve it at that point and time. I insisted on a dispute being logged with a reference number but she said she cannot log one as it’s not part of Vodacom it’s another company. I was then provided with an email from Penelope which she received via the upgrades department stating that it has been escalated and
I should receive feedback within a week. I was also told that my account will be moved to smart m for the month free of charge and that they would get the back office team to load my 1GB data. My account was moved to a smart m however it was not free and I am still to receive my data. This completely baffles me because I have always been on a Smart M with 1GB data free contract. This confusion should not exist nor should I incur any extra charges.

I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards
of gross unprofessionalism.

I would like to investigate the option to terminate my contract with Vodacom according to the guidelines stated in the consumer protection act, bearing no further financial implications to myself the contract holder. Please advise the process to terminate the contract, potential liabilities that I will face if these liabilities are too high from a financial perspective I would to re-negotiate my contract. I have been to Vodaworld customer care on numerous occasions and requested the voice recording of my upgrade to which I have still not received, but I am still charged for services that I explicitly did not agree to. This poor customer service and unprofessionalism is totally unacceptable and highly disrespectful to consumers. I would like to resolve this matter as a matter of extreme urgency as I cannot continue to spend rands and cents on a contract terms that I did not agree to

So disappointed in both the after sales services and unprofessional manner of the vodacom westwood mall store... I upgraded to the samsung s7 on thursday the 06.10.2016 not even 2 days later the phone froze and I could do nothing with it. I called the store and explained and they said I should come in as they close at 6 on a saturday... After rushing to get to the store I arrived at 17:40 only to find the store closed despite the advertised trading hours being 09h:00 - 18h:00.

I then called again monday morning the 10.10.2016 morning and the sales guy asked me to come in. I explained that it is unacceptable for a device that is less than 4 days old to freeze and not come on also it's within 7 days and therefore as a consumer I am entitled to a new device. I was then told a service technician needs to look assess it so I sat and waited patiently they then told me the device was dead and they have to charge my phone 20minutes later they were trying to do a device back up as I was unable to use the device since saturday.

As I set there I could hear the the technician say he can't do a back up and they then informed me a soft ware update was needed and I should of seen it so I explained the device froze on saturday and I have not used it as it refused to work so how was I to know. They then told me that the update would take half an hour an hour later when I returned to the store to get my device they said it will be another hour as it took time for the phone to charge because the original charger was not used.

So my question was I left my box with the original charger in their possession why was it not used and if the device is in fact not defective then why is a routine update on a brand new device taking so long to which I got no answer.

Extremely disappointed in the excuses and lack of consideration for my time. 3 hours later I was still sitting in the store waiting for a device that is clearly defective. Vodacom this is shocking! The phone has apparently been sent to gateway... The reason was they cannot replace my device until they get credited by vodacom.

I am no it expert but logic is if a brand new device is freezing and a routine upgrade is taking almost 3hours there's clearly a problem.

To say I am frustrated is an understatement I depend on my phone for both business and personal use the loss of time spent on this upgrade is ridiculous.

There was no apologies for them closing at 5 despite me calling and the trading hours being 6pm. Its absolute disrespect and disregard for consumer time.

So now I wait 5 working days for a decision to be made on a phone I know is clearly defective. Clearly despite being with vodacom for a number of years customer service and brand loyalty mean nothing.

5 days later and I call the sales consultant to enquire the about my phone and he has no knowledge of it until I had to explain that I was there on monday... Taking poor service to the next level... Vodacom its been 5 days and still I await a solution...

I upgraded on 11 September 2016. I was very happy with the new samsung s7, but not even a month after that its giving me problems. Not to my biggest shock I signed the contract for an amount but on my billing theres a extra R158 for laptop subscription that I dont have . Bad service! Im planning to cancel all my contracts with vodacom,

Hi,

I have been trying on several occasions to cancel my contract via the dailing option provided. After several attempts to reach that cancellation option i decided to go to the Vodacom shops. First attempt at N1 City branch -the teenager (assistant) who helped me made me wait- using the exact same process i explained did not work (being transfered a few times then finally put on hold till either I hung up after 15 minutes of waiting and or the line goes dead. So this assistant, using my phone-got the same experience whilst making me wait for almost 20minutes. The second Vodacom shop (Cape Gate) they did the exact same procedure but with the assistant's phone, viola! they picked up and instructed assistant that the call must come from my phone...
After how many attempts of trying to get through to cancel my conract, i finally speak to a very unfriendly lady that i was so scated to upset just in case she decides to drop the call and i am stuck again...
She quoted me the amount with penalties for early cancellation etc. I went to the Vodacom shop in Cape Gate to cancel the contract- provided the amount quoted for the payment, the teenager completed my cancellation form and i still requested proof of cancellation whereby i was informed i will receive it via email as soon as process is finalised. Great! NOOOOOOO!
It appears nothing has happened after 2 months struggling to cancel my contract, now i receivemonthly invoices showing deductions from my cancellation amount! Wtf? Sorry but serously?
Oh, i have been back twice - unfortunately at the same shops as i leave in between these, and they said they will follow up and get back to me...
I go back and ask for references for my querries etc, it is not needed i am told...
Honestly, Vodacom...? Come on!

I AM UNEMPLOYED! CANCEL MY CONTRACT, I FOLLOWED YOUR PROCESS AND PAID YOU THE MONEY!
Cell number: [protected]

ek het 2 mnde terug opgegradeer, waarna ek vir 2 weke moes wag vir die foon, wat hulle moes aflewer, toe ek die foon kry het hulle nie di simkaart saamgestuur nie en weereens moes ek die vervlakste call centre bel met lang gesukkel elke keer, toe sou hulle die simkaart vir my stuur wat ek nooit ontvang het nie, en omdat ek nie die ou simkaart wat ek gebruik in die nuwe foon gebruik nie het ek dit maar gelos, maar van die opgradering af sukkel ek sodra ek iemand anders bel wys my foon private number ek het hoeveel keer weer die call centre gebel met geen hulp nie, verlede vrydag het ek na keywest tak gegaan waar ek n uur gesit en wag het sodat hulle probeer om die problem op te los, ook met geen geluk intussen het hulle nou n sim swop gedoen en dit werk nog steeds nie vandag met hoeveel gesukkel bel ek weer die onbevoegde call centre en word mee gedeel dat hulle niks kan doen nie want daar wys n simkaart wat nog nie afgelewer is nie terwyl ek nou hierdie complaint tik het ek hoeveel keer probeer om die hoofkantoor te bel om met n senior persoon te praat, ek is nou al 17minute wat ek aanhou en nogsteeds geen antwoord van iemand af nie, ek is al seker van 2011 af n klieent van Vodacom en betaal my rekening van party maande +- R2000 is lojaal, en dit is die dank wat mens kry tot nou toe het ek nog niks bevredigende diens ontvang van enige van Vodacom se mense af nie nie eens die HOOFKANTOOR NIE!

I have been a loyal Vodacom customer for years now. I have had the same contract so that I can keep record of what is spent each month and top up accordingly when needed.

When renewing my contract in August 2016, I specifically said that I wanted to continue with the same contract and that I am more than happy to pay in the outstanding balance for my device.

I have WIFI at work and WIFI at home and I very rarely make long phone calls off my cellphone. My account for August was fine but September and October I was charged exorbitant amounts for data usage and phone calls. Not once was an SMS received saying my data bundles had been depleted and I certainly gave no authorization for the above.

I have tried countless times to get in contact with Vodacom and each time I get transferred to another person who has no idea what I am talking about. I have requested call backs and the only calls I receive are prerecorded messages asking when my account will be settled which I find extremely rude.

I have never experienced such poor customer service!

Good luck to anyone planning on using Vodacom services in the future!

I have been a loyal and supportive member of the Vodacom network for several years - to date I have have many contracts with the company and would of not thought twice of renewing my contract... until now.
I was caught off gaurd on my way home one evening when a cellphone sales person called me to congratulate me on my upgrade and to offer me some new packages to purchase - only issue is, I DID NOT UPGRADE.
As soon as mentioned this, the call was dropped afterwhich i immediatly called Vodacome and to my suprise I had been upgraded with a new Iphone 6S some weeks back. This being on my current and very much in use mobile number... sounds strange hey, no sms confirming a upgrade. No email which is normally received with a new upgrade. Nothing. Lets call this Strike One.
As i am talking to the service agent at the Vodacom centre, he cannot help me much. All he can see on the screen (as he says) is that i was upgraded and if i dont believe that i did indeed take the phone out then i would need to obtain a affidavit from the police station to confirm this. Really Vodacom - you request a incident customer who has been with you for YEARS, to now go to the police station to prove that i did not take uograde out on my name?
I ask him what the process is and he says without the affidavit they would not be able to help. Tells me that he will sms me a reference number and email it to me as well however until i provide the needed documentation - it will probably not be looked at. This was Strike 2
There I was completly shocked. Was i a victim of fraud? And if so, why was it that the company i had supported for so many years would not provide or assist me with any real value to try to resolve the matter. Thinking that this must be a "person" issue, i rush off to the closest Vodacome store (Clearwater). At this point - i still havent received a reference number nor have a i received the email which was promised to me by the agent.
The gentlemen checks once again online - he advises me that i indeed did take a upgrade on a iphone 6S with a top of the art package 6GB per month at a cost of R1500 per month. R1500 per month - seriously?
Also a secondary address is listed for me in Springs - please note that i HAVE NEVER been to Springs.
Again, he cannot assist me. He gives me a reference (still havnt received the one originally promised from the agent) and off i go - without any real help.
Conviced i shouldnt get a affidavit i eventually go to the police station on Day 2 (still no response from Vodacom or update) and send that through.
Pateiently waiting for vodacom in the remainder of the week - No feedback. Call in - its still with the back office they say. Email them - Still with back office
Patiently waiting for Vodacome in week 2 - No feedback.. Call in - STILL WITH BACK OFFICE!. Email them - STILL WITH BACK OFFICE!
At this point, i am frustrated. Everytime to call into the call centre or send a email - you get someone new and all they can tell you is that your reference number is still with the back office and under investigations.
On this day - the 10th October, i receive a invoice from the same people who have told me that my account would be on hold and that i would not be charged for anything until this issue has been resolved. I get a full bill for the phone, the subscription and for the extra data taken out. Nothing has been done - no hold on the account. No feedback from vodacome - NOTHING. This is Strike 3

To date, i have never been so ill treated by any other company in South Africa. I have logged a compliant with you Vodacom but wait - you do not even have a complaints line so its considered a call log. And guess what - NOBODY has gotten back to me with regards to it as it. Customer service important much Vodacom?
You invoice me knowingly that there is a issue on my account yet it is of no concern to you as it is not the hard earned money which you have worked for. I have even provided you with the pathetic requirements to enable you to follow your INTERNAL procedures yet i am still being charged for a phone i have never received (just to note - a phone far better than my current phone). But does this concern you - NO.
Are our personal details and infirmation safe with you Vodacom - are anyones details safe with you as a company?
How do you perform a upgrade on a number without sending anything (no sms / no phone call / no email) to the number which you are upgrading?
I would not have even known about the updgrade if that SALES person hadnt called me - how on earth did this person get my number?
I would not be recommending your services to ANYONE and as a matter of fact i will ensure that everyone in my household is removed from your network and signed up with someone else.
The service we receive as clients is pathetic and completly out of line with customer care.
Just a note - please note that I WILL be canceling my debit order and you can switch my phone off i do not care. I will not pay for your mistake nor will i be charged for a breach in your security which unforgettably had to happen to me.
I hope that others will see this review and think TWICE before joining a company who instead of valuing a customer, rather treats them like a number.

On 20/09/2016 I upgraded my cellphone contract and cellphone via the call centre I was told that I would get my new handset within 3-5 working days. By 27/09/2016 I called the call centre again to enquire about my upgrade that I have not received the lady then told me that she would get the guy that sold me the upgrade to call me the next day which he did. The call centre agent called me on 28/09/2016 and told me that the courier company doing the delivery apparently had problems finding my delivery address, please bear in mind that I work at a government department of which the building is situated centrally. The call centre agent then told me that the package was returned to Vodacom and that he would now have to do a new order and that delivery would now take something like 10/12 working days. t has been 17 working days now and still I haven`t received anything without Vodacom contacting me and updating me about the progress. I am really considering cancelling my contract with Vodacom because of their bad service and their failure to contact one when there is a problem with delivery.

We upgraded our wireless router from 2gb to 10gb in August to be effective 01 September. It didn't happen and we were told "Sorry it must have gotten lost somewhere".
We requested the upgrade be put into effect for October, but then called at the end of September to cancel the contract before it had started but were told it was already in effect.
Our router was switched on for 2 hours a day AT MOST, but apparently we used 10gb in 4 days...between 2 of us! I logged on to check our messages and we had received a notification on 02/10 saying that we had used 50% of our data (5gb), and when I tried to use the router in the evening of the 05th October there was no data left.
I called on Thursday 06/10 to cancel our upgrade, was told they need authorisation from my husband so I gave them his number. The operator put me on hold for more than 5 minutes and my husband said he never received a call.
I called again on Friday morning and had the same experience. I eventually got through on Friday afternoon and after a lengthy call was told my contract would be cancelled and returned to the 2gb option.
Yesterday 11/10 we received a bill...for R499 for the 10GB which we apparently used in 4 DAYS! I find this very hard to accept and will be disputing this bill.
During the month of August I was doing live webinar training courses every Tuesday and Thursday for an hour a session and we didn't even use our full 2GB allowance, so I am struggling to accept that we used 10GB in 4 DAYS when our router was on for a couple of hours a day.

My cellphone is on pay as you go, I have apps running, internet running at many times during the day, I make calls via Whatsapp and Facetime a few times a month and I use maybe 2GB MAX a month.

Terrible service...especially after the recent court case regarding data costs in this country. Shocking!

I called Vodacom in June regarding a declined contract application since the account I had 8years ago was now with their legal department. After speaking to an agent I was told that the account updated incorrectly and now instead of it being paid up I owed them but that she would correct it and that the status on their system would take 24 hours to update so I could re-apply the next day but 7 days for the credit bureau. I hadn't applied since I thought I'd give the bureau time to update and that way I wouldn't have anything else that would interfere with my application. Today, 4 months later I try applying again and low an drew behold the account Ian with the legal department. I call again and am told that the account I had in 2011/2012 is handed over and I now owe close to R3000. After a lot of back and forth the consultant tells me to contact the "DC", debt collection company and request a paid up letter or settlement quote. I call and give the guy my ID number but he confirms that there is nothing on their system that shows I owe Vodacom so I have to contact Vodacom to ask them. After explaining my experience already he offers to contact them and provide me with feedback. 5 minutes later he calls me and says the account is back with Vodacom and I can request the necessary information from them. Again, I speak to someone in their legal department and this agent also confirms that I owe Vodacom. I ask him what handset it is for, he replies with "I don't know, I can't see it on our system", I then ask him when the account was handed back to Vodacom since the agents before him didn't een know the account was with them am dead he replies with "I don't know". I express the fact that I can't be confident in a department where at least four people have told me radically different things and he replies with " well you owe Vodacom and ignoring you don't pay them the account will be handed over again. The service is so horrible and inconsistent that I feel the competence of these agents should be investigated, the policies should be reviewed since now clients are liable for debt that Vodacom could be thumbsucking and we are expected to just pay.

I went to Vodacom to upgrade my contract the 258th of June 2016. First of all I've got a Smart S plan and the lady did the upgrade as a u Choose Flexi 200 which I did'nt ask for. The June promotion was upgrade and get an additional 10Gb Data free. Up till now after how many store visits and phone calls (I even spoke to the store Manager, who was also not help full) I still haven't received the 10Gb data and they are suppose to migrate the contract to the correct plan and that also is still not done! Everytime they've got another excuse!

To whom it may concern.

I have bene calling from JULY 14TH 2016 DAILT+Y and am fed up and will take this to my lawyers and to carte blanche and the papers if not resolved!
No one calls me back
No one gives me feedback
My cases are opened and always in progress then closed when the new month bill comes and I have MORE issues!

Attached please find JULY, AUGUST and SEPTEMBER statements.

In July I was billed the following incorrectly

1/7/[protected] H7-DE49 R3098.35
1/7/[protected] H7-C4D4 R6020.63
If you check the last 5 years these numbers have never ever gone over a R1000 bill why now would it change ?
I have uncapped Telkom ADSL at home I never use data on my phone as I have it at office too

Total in question R9118.98
LESS subscription amount R446.04 for [protected] and R639.47 for [protected]
SO CREDIT DUE FOR JULY R8033.47

1/8/[protected] H71N2AA R38 473.97
Credit passed 17/08 NOT BECAUSE OF DATA QUERY I LOGGED BUT GOODWILL (Attached) R35 108.43
What about the July credit and the remainder R3365.54
1/08/[protected] H7Q3HS R2432.52
Impossible data needs to be credited

TOTAL in question for August R5798.06
Less subscriptions (R639.47 + R446.04 as above)
CREDIT STILL DUE FOR AUGUST R4712.55

01/09/[protected] H7WVTD R6776.76
Questioning DATA R3343.2
Roaming R705.16 (never called a foreign person or left the country)

CREDIT DUE R4048.36

I spoke to a supervisor on 082 155 Mojaid Fredricks today at 2:30pm REF 1-3107H131991 he added all this history on a new claim and opened and escalated this to the back office as ALL previous queries have been closed

CREDIT due on this account is now R16 794.38
This is hindering me doing my upgrades due to a stolen cellphone and you are forcing me to go to public media and to another provider

Please resolve this with immediate effect!

My cellphone contract with Vodacom was due for an upgrade in September 2016. I tried to upgrade on Sunday (04/09/16) at the Vodacom 4U store at Mall of Africa but was unsuccessful. Reason being that my contract was transferred from Nashua mobile and they did not give any of their customers additional finance. The consultant was pleasant and accommodating. She called the acquisitions department in my presence and they assured her that I qualified for the finance but the system needed to be refreshed. I was told to come back in 4 hours or the following day. I chose to go the following day. On Monday (05/09/16) at 17:00, the system still showed that I did not qualify for the finance. I called the store again the following day to find out if there was any update. Still, the system was not refreshed.

I have since been to Vodaworld on 3 occassions to get some clarity but no one has any answers. I have been in contact with the manager (Thabani) who has assured me that he is investigating this for me yet I have to constantly send him messages for updates. He also has no idea why my portfolio increase has not refreshed on the system.

I have also been to the Vodacom 4U store at Mall of Africa over the weekend and there is still no update.

It has been more than a month that I have first tried to upgrade my contract to no avail.

My question is... How many days does the Vodacom system require to refresh / update? The finance required was for an extra R20. It is ridiculous how time consuming and frustrating it is to do an upgrade with Vodacom. I have called the customer services number on numerous occasions. The consultants did not know which department to transfer me to and put me on hold for long periods, only to transfer me to the wrong department. I have spoken with accounts, who have assured me that my account is up to date and that they could see no issue with my account from their side.

The number that I need upgraded is a contract that I took out for my mom who was visiting with me in September. We do not live in the same province hence the urgency to upgrade and allow her to go back home with the new phone.

The contract that I want to upgrade to is the Huawei P8 lite on a you choose flexi 200 for R199pm/24months. The number that needs to be upgraded is [protected].

Please can someone assist...

On the 7th October 2016 at approximately 15:45 I requested Vodacom Chatz Connect shop 8, Festival Mall Kempton park the upgrading of my telephone contract. I was served by “AK” who brought 2 phones in boxes to the counter. I was made to sign a contract and requested to pay R255.I did not have enough cash and proceeded to the ATM situated approximately 200 meters away from the shop to make a withdrawal. On my return to the shop I found the consultant busy with another client and waited for my turn. I then proceeded to the counter and made the payment required and was issued a receipt. I was then given 2 telephones and a starter pack as per the contract agreement which I took in good faith and trust as they were not checked for discrepancies. Reaching home I inserted the new starter pack in a black Samsung phone and dialed my old number in order to identify my new number. At this stage I was not aware of the crack which became visible after removing the plastic protector on the face of the phone.
On the 8th of October 2016 around 10 o’clock I went back to the store to inform them that one phone was broken (cracked screen). I did not get any satisfaction from the store as an argument between myself and the consultant arose due to what I had informed him. He also acknowledged that the phones were not checked on the 7th in front of his colleagues, customers and my wife. He then blamed me for not checking the phones in store which I replied it was his responsibility to give me phones in a good condition. He then advised that the phones must be booked in for investigation and will feedback in 14 days. I felt unfairly treated and requested new phone identical to what was issued, he then advised it’s not possible therefor I requested that the upgrade be reversed so that I can cancel the contract with Vodacom and go to another service provider. This is the first time I have received such dismal service after using the contract for more than 20 years. I am a pensioner who runs a farm in Limpopo and was in JHB to attend a farming equipment auction and now I have been inconvenienced by Vodacom as I can’t return to Limpopo with a phone which I wanted to use in my business. I returned both phones to the store and left them there.

Please assist in terminating all my accounts with Vodacom and allow me to take my business elsewhere.
My contract number is [protected]
Full names LJ Mogale

I have been to the local Vodacom shop who were unable to assist me and suggested I phone Vodacom Customer Service, which I have done 2 months ago. They promised to provide me with a copy of my agreement to confirm that I could repair my phone free of charge within the warranty period. I did not hear from Vodacom and phoned them again and was told that it takes 7 working days. After 7 days I phoned again and they confirmed that the matter was under investigation. I told them that I did not understand what needed to be investigated, I only wanted a copy of my agreement. Out of desperation I had paid R 2600 to have the phone repaired as I am using this as a work phone. I have been a client of Vodacom for more than 20 years and currently have 5 contracts with them. I will not renew any contracts with them and will be moving all my accounts to MTN once they have lapsed. I demand a refund from Vodacom as I have suffered losses due to their staff being incompetent.

Account # b0127260-2
Received statement dated 03/10/2016 to the amount of r5814.53,
Called in to business customer care and spoke to 2 very rude people who literally told me that they were not going to assist me and would be terminating the call without the issue resolved,
My question is, how does data accumulate to over the actual contract amount ? i have been on the red vip package for almost 2 years and have never checked my statement until now as i honestly believed i was in partnership with a reputable organization, clearly the joke is on me...
I am so glad that the contract with vodacom is coming to an end on the 25th of december as i'm definitely moving my business over to a service provider that is not in the business of ripping people off..

I cancelled a contract that I have taken out two weeks back. I cancelled it on the 29 th of September yet Vodacom says I am in errors. What kind of crab service is this that I am receiving my current contract that is [protected] has been paid for fully yet my phone was stolen last night night I call your customer care you guys say Im in error. Vodacom is a screwed up company your company is full of crap. Please sort this out I am not paying a cent for a phone that I am not using.

Received an account from Vodacom for the amount of R8419.87. After confirming this with an agent in verbal and in writing Vodacom was willing to offer me an R5409.00 credit which I was grateful. 30 Days later I was yet again contacted by VC with an overdue account of R9000.00. On investigation the agent told me that the account was never on R8419.00 but R15000, 00. I requested an itemise billing on 7th September to be send to me to confirm the spend and dates I yet to received that as well. Although I am paying for itemise billing why don’t I receive these. Email addresses confirmed as I get my invoices but no itemise billing. I have an invoice confirming the initial amount of R8419.00 how is this possible that the account was all of a sudden R15000.00 This is ridiculous, the agent Given Mabthebula refuse to transfer me to speak to some sort of snr supervisory person. I ask to hold for Vc technical dept and se drop the line on me.
Secondly, I also inquire about the unresolved outstanding poor signal issue dated 7/09/2016 with Moddy Kwaaiman. To date no one has contacted me to follow up. Not even to mention about the advertisement about once calls drop. I was more than 35min on this call but with no luck. My question is this customer service, why do I get treated as just a billing number.

I have applied for a contract with vodacom, from my understanding and peer experiences, you get a same time response if the contract application is declined or approved, but no! Vodashop in Mall of Africa with a sales person called Lebogang, i have to wait for more than 3 days before i can get service. i have been trying to find help, but i am told my documents haven't been updated on the system yet, which took a full day, then i am told that the person who has to approve the application, has left or knocked off and there is no one who can go through my application and check if it can be approved or not. I went to the store on the 3rd of October 2016 and i still await assistance and my concern was that the device i needed was in the September catalog and if i don't get this through by the 06/10/16 then i miss the September deal.
I was promised first thing in the morning (06/10/2016) before 12:00 someone will assist me, but it's 12:40 and i still haven't received any assistance. no one is able to assist me about this application that i am trying to make.

Please help me. the reference number is was given is [protected].

Please help me because i don't know where to go and the device i am looking for is in the September/October Catalog.