Vodacom
Reviews and Complaints

I cancelled my Vodacom contract in Feb 2016 and did not renew. I contacted the call centre after sending the email as well in March when I was billed for one month. After being transferred and explaining my case to approximately 9 different agents I was then cut off the phone.
then 6 months later, I get a bill demanding money from Vodacom on my overdue account.
This account was paid up at end of Jan 2016. Today, 17th June I called Vodacom collections again and speak to a manager - and again I get cut off but this time from a manager. This is shocking service from a company this size. All I want is for the account to be rectified and this cancelled. Is this too much to ask?

at the end of april I missed my debit as my account did not have enough when the debit went off, on the 26th called n and asked the consultant to open my phone and I would pay the outstanding directly to Vodacom, my phone was opened and I payed the next day R13000.
At the end of the month vodacom debited R 19000 from my account.
I mailed the consultant that assisted me Lerato Nkoane and my mail was ignored, a couple of days without a reply I decided to call in and was told to call in and was told I need to speak to te consultant that opened my line ( Lerato Nkoane ) the very samre person ig noring my mails.
I called her direct line and she was very rude to me she told me that I has to wait max 10 days for my refund
I did so and called back on day 12 to inform her that 1 still ddnt receive my money she said management had to approve the refund in a very cheeky manner. they could not confirm when this would happen and refuse to understand that this is an emergency for me to get the money as I need to get to work and push the month till my next pay day, infact when I say that Lerato Nkoane told me to go take a loan.
I have reported this on hello peter someone contacted me to say I will have the money in my acc today but I still donot have it.

&I did not hav these hassles when I was with MTN and after this an neva gonna take another vodacomcontract in my life I swear it

I've been a long standing customer with Vodacom and they have always provided me with a quick and fast resolution to my issues.
Up until today when i noticed that my data has been depleted even though I was connected to the WIFI the entire day, i called into customer service, at first I was told that they cannot see why it has been depleted then was told to call back within an hour, I did just that, only to be told that my data usage said "internet" and that they'd have to log an investigation that would take 48 hours which is utterly ridiculous! .. i asked to be transferred to a supervisor and not only did she speak over me as well as raise her voice, but she politely informed me "there's nothing we can do" whats the point in being a supervisor if you cannot take any action. The blatant disregard "Samu Msweli" was astonishing. I work in customer care if i had given that response to a customer i would of probably been fired!.. As the leading mobile network in S.A i'd expect better service and customer care!
Still waiting on my data and a response.. How ridiculous!

I have had a contract at Vodacom for minutes and data for my ipad no is [protected], primary no; [protected].
Over the last two years I have not used my ipad much. the last few months i have been billed 4 times more then what my contract was for. On 25th April I was billed R5078.53. On querying this amount with 3 different vodacom employees on 3 different occasions, they could not give me the details of why I was billed this amount. my April invoice is for about R1400. They always take my details down and promise to come back to me and they never do. this has been going on for the last month now. Vodacom records all conversations so I am hoping that it has been recorded.I subsequent have canceled my contract and only have the mobile Wi-Fi contract. I am thinking of cancelling this as well as the box is still sealed and it is in the 30 days period. I have been absolutely frustrated by the amount of times I hold on the line, being transferred to various departments and me listening to the conversation on the other line and the vodacom employee not picking up the phone.This has left a negative impact and I would not like to continue dealing with Vodacom. I would like to know what the amount deducted was for in April and for an agent to call me.. my email [protected]@gmail.com and my mobile is [protected].

I found that Vodacom billed me an amount in excess of R2300 for "data usage" on a U-Choose 200 top-up contract. I then reversed the debit order and only paid what should have been billed. Have now been struggling for 2 weeks to get the problem sorted and to get the credit passed. They have however as a sign of good wiil sent me 500MB of data. That cleary shows that there is a problem! On one of my numerous calls to try and get the problem sorted, I was told by the call centre agent that there are a lot of "old Autopage" clients that is having the same problem. I also by accident paid my second contract's payment that was due onto the contract with the dispute. It has now been 2 weeks and the payment has not been moved to the correct account, even after hours spent on calls, e-mails with proof of payment etc., and explaining myself till I'm blue in the face. They still have not done a stupid journal to move the payment to the correct account.

May 2016, my acount was over debited, when i called vodacom customer care i was told i opted for a month to month data that i wasnt aware of, they said the data was sent to me together with my monthly airtime. i asked the consultant to cancel this as i know nothing about it, she confirmed that it was cancelled, today i received my statement and my account shows that ill be paying double my normal instalment. i tried to call customer services but im told there is a system error and i must call within 15 to 30 mintes, when i call is the same thing again. i cannot afford to have my account over debited over and over for things i did not opt for

Good day

I would like to express my utter disappointment and dissatisfaction on service I received from Vodacom Southgate. I went to the store on Saturday, 4 June 2016 to enquire about a Vodacom Smart Tab. The consultant I dealt with didn’t seem to have a clue on how the system works, I however filled in forms and explained that I am already a client of Vodacom and would like to get the Smart Tab as an extra contract/line. They were unable to give me an answer at the time as the system was ‘slow’ and the deal showed as ‘pending’. I was told that they would contact me within an hour to provide me with an answer to no avail. I then contacted them on Sunday morning and I was told that the deal was ‘approved’ and that I could go get the Smart Tab.

When I got to the store again…the level of incompetence baffled me as I asked the consultant if the Tab comes with a micro sim card, he could not give me an answer and first approached the guy who I believe to be the ‘supervisor’. I was left waiting for almost 20 mins thereafter only to be told that the deal has been ‘declined’. I was utterly disgusted as I had taken the time to go back to the store based on false information given to me that the deal had been approved. I then asked the consultant what the reason for the decline is and was told that ‘they’ received information from the bureau. This pissed me off because I know for a fact that I have a clean credit record and also have never ever missed a payment from Vodacom. I have also been told that they have implemented a new 'system' and since Sunday I have been passed on from pillar to post and absolutely nobody from Vodacom has contacted as yet.

I honestly feel like taking my business to MTN after receiving such putrid service from Vodacom. If anything, I should be compensated in some way or form for my inconvenience due to the incompetence of the staff at Vodacom Southgate.

I too sent a working phone in through the Vodacom Meyersdal branch, just for a screen repair and now I have received a phone that is beyond repair. I honestly believe that Leon at Cresta is stuffing up, first he tells me that he is phase one of repairs and had to send the cell to Midrand who says they received the phone "burnt out". Now how and when did this happen I ask and nobody is willing to take responsibility. The branch managed to access the menu and connect to their branch wifi - but I get back a phone that is beyond repair. I too had to do all the calling and following up as these guys are just so busy and important that they cannot get back to a customer... their customer service is non existent. To add to the frustration between the branch and Cresta they decided that the warranty on the phone no longer stands.. so yes no phone yet I have to pay for the device...

Booked in my Note $ (less than a year old) on 26 April 2016 to repair a sticky centre button at Witbank Repair centre Job: [protected]. Received the phone back 4 weeks later, Numerous buttons were now broken and faulty. Bookin the phone in again. Almost 2 weeks passed. Phoned repair centre, they blamed the delay due to fualty parts from Samsung, now also the main board and screen needs to be replaced. They said I must rather push for a new phone. They sent the phone to the Advanced Repair centre as they couldn't repair it. Yesterday the advanced repair centre sent the phone back as they could not find any faults on it. Phoned Vodacom, the very rude agent completely distanced Vodacom from this and said I must take this up with the Store Manager or Franchise owner, who never answers the phone. How can Vodacom just distance themselves from this? I will go to court and stop paying my account if Vodacom doesn't not sort this out. I am not asking for much, either repair my phone 100% or replace it.

01 jun 2016
Vodacom [protected] i4165042 r-946.07
Withdrawn rfrom my bank account. I made a query about cancelling the vodafone contract as I do not use it. It has been a problem since I have had it. I have been into the store at windermere centre a number of times. It was for my tablet. But the tablet picks up my wifi connection from adsl uncapped at home. So does my celphone. The router doesn't work for either of them. I tried using it for my internet connection on laptop during power outage but it didnt work either.
Twice now I have been debited with these large amounts. I reversed the first one. The invoice I received was in a format which I cannot dowload. I sent several messages to vodacom for pdf format, without results. I canot afford to pay for this useless gadget.

So I upgraded my son's contract last year and he got the Samsung S6. Within a month (November) the phone switched off and wouldn't switch back on again. I took it into the repair centre and after them having it for more than 3 weeks and replacing multiple parts in the phone it was returned to us. Now a few months later the phone is doing the same thing again. This Saturday they will have had it for 3 weeks and again they are replacing multiple parts. Customer service is zero. Not once have they phoned me with feedback, I have to constantly phone them, then miraculously after I have phoned I only then get an sms from them saying they are waiting for parts. The each time i phone it's the same standard response...they are waiting for parts. I have been told twice now that LEon the store manager will phone me (he had to get involved last time as well), but nothing from him. Not a phone call, sms, email nothing he's obviously too busy to deal with his customers. Sick of this nonsense. The Consumer Protection Act states that they have to give us a quality product and we as the consumer in turn needs to give them the opportunity to repair the product if there is a problem. Surely we are beyond this at this stage and they should replace the phone? This is now the 2nd time in less than a year I am expected to pay for a contract which includes the price of a new phone, as these days you pay for the device, yet I have nothing to show for it. I have been a loyal customer to Vodacom for a very long time (nearly 20 years), but no more this is the last straw I want nothing more to do with them. I phoned again now, and once again the same standard response they are waiting for response and once again the time for the phone to be finished is pushed forward by 2 days, this after they originally told me it would take 3 to 5 working days

It is very saddening for me to take this step to seek final closure on this query number 6549369 dated 20/05/2016.
I was informed as stressed by the manager in charge on the day that it should take up to 2-3days to resolve it, and 99.9% this gets resolved.

I have again on the 25/05/2016 made a follow up call where I was made to keep waiting and was told to await feedback from the concerned.
It very strange and am now so emotional with the level of full customer support and service lacking in this regard. (Voice calls can confirm the dissatisfaction I have in this regard.

To date I am still in vain as no one bothers to call, sms, e-mail in order to put this matter to rest.
Can I please be assisted by being re-imbursed all monies owed to me from the day debit has been done as promised.

I've done an upgrade on the 4th of May 10:51am. They have approved my upgrade. 1-[protected]. They said delivery between 2-7 working days. Day 8 17 May I've called and ask where is my device and they said I will have it by Thursday 19 May. Friday 20 May ive called and they have try to locate the package and couldn't find anything and then they escalated the upgrade 1-[protected] and said I must call back omln Monday 23 May. I've called the upgrade number 9:23 and the lady said I must hold the line, after 15 minutes i have put down the phone. After that I've called the cancelation department 9:41. They said someone will call me back. By 2:16 I've called the upgrade department again and a lady helped me, the device I wanted, the contract I wanted, the delivery address everything... She said it will take 2-7 working days. 1-[protected]. I've called again on the 30th May and they said they have release my package. Ram called me today at 6:32am and asked me again about my address and all they delivered where the sim card. Invoice number K0002949. Order number 1-[protected]+1. No one can help me where is my phone. So I've cancelled the upgrade again. 1-[protected]. I'm done waiting for Vodacom. We don't have a vodacom branch here in Frankfort. I work everyday and I am on the road most of the time. I don't have time to drive to the nearest Vodacom shop to do an upgrade. I really want answers if I must stay with Vodacom or just go to another place

I cancelled my Vodaocom contract to go over on pre-paid. When I phoned the cancellation department in March they told me that my contract will be cancelled on 31 May 2016 at midnight.

Today is 31 May 2016, 11:43 am and my contract is cancelled.

I do not have access to any re-paid loaded, when I phoned Vodacom (finally being helped after being transferred between three departments and my calls being cut off twice) I was informed that I will be without a phone for the whole day because the cancellation was done on the 30th.

I am 8 months pregnant. I NEED A PHONE!

How am I supposed to contact anybody if I have an emergency? I was never told that I will be unable to use my phone for a whole day.

This is unacceptable service from Vodacom and exactly why I will take my business elsewhere and not recommend Vodacom to anybody.

The Cresta Repair Depot has a system that allocates numbers for customers, however, the system is not used efficiently and in my case I waited over three quarters of an hour while another customer walked straight in and got served. This took place on the 26th of May around 15h30. The staff laze around and are inattentive and unhelpful and of the three that I interacted with directly, had attitudes. When I asked the serviceman why he did not call the numbers out aloud, he blatantly lied and said that he did. My paper tag was taken away and another half crumpled up tag was given to me and I was then told to wait at another counter. As it so happened, there was another customer, a black gentleman, who openly (although unacceptable) stood swearing at the same person I was then directed to. He had also been waiting 45 minutes already. Customer service is certainly not a Vodacom Priority.

I handed my phone into the Newmarket Vodacom repair center on 22/3/2016 as the phone was not reading the Sim card. On receipt it was recorded that there were no damages to the phone. It could not be repaired at the store and was sent to the Advanced Repair Centre, who received the phone damaged. Since then it has been between the ARC and the store 3 times. All Vodacom can do is escalate the matter. You cannot get hold of anyone of seniority to resolve the matter. They are I breach of their policy but no one will acknowledge this in order to have it resolved. Instead of putting the client first, they look for every excuse not to resolve the matter. Not even a loan phone could be issued during this time, despite of their error. The fact that they damaged the phone after handing it in, should mean that they replace the phone immediately and not waste the clients time and money.

Atrocious service.

Good day, This is the email I sent on Wed 18 May 2016 to the Cape Gate Vodacom shop as well as the general Vodacom Customer Care email address. I also followed up Thurs 19th and Friday 20th and still today Tuesday I have had no response or phone call from the Manager Corrine at the shop whom I addressed it to neither the Customer Service desk. I also emailed the Friday to say I want to now cancel all 4 my contract and still no response or call.

I have 4 separate contracts with you.
I have never had any non-payments with Vodacom or issues. I am a very good client and should in fact be valued more.
I have sent this off to email address I found on the internet for Huawei Johannesburg, hope it is the correct addresses.

Please see my issue below and please forward to the Vodacom directors as well as Huawei HO as I am sure you have the correct email addresses:

WED 18May: Good day

I am really very unhappy. I have 4 Vodacom contracts currently.
I have had the P7 for 2years and was extremely happy hence on my upgrade date 1 May 2016 I upgraded to the P8.
It has now been 18 days that I have had this phone and it is giving me problems.

Initially it froze for a second with certain operations so I thought I am just clicking too fast so left it.
Then the keyboard was disappearing for no reason while i am typing although I made sure i am not pressing any buttons causing this.
I then changed a few settings on touch motion controls and this then stopped after a few days.

Last night my phone was on my bedside table and this morning the alarm did not go off, upon waking an hour late I found the phone is on but not responding.
I kept getting a message saying the U system is not responding would you like to close it but the touch screen did not work so I pressed "ok" but nothing was happening.
The side button was also not working as I tried to restart the phone.
Every say 15mins i see the phone responds to an action of 10-15mins prior and then again when I try and press nothing works and I again get the same error pop up message about the U system not responding.

After an hour or more I managed to get the phone switched off and left it off for 10mins. It is now back on again and seems ok however the phone is only 18days old and already giving me system problems.
I am a single mom and sole provider therefore i need to have my mobile phone at all times, I travel alone with my child also and work till dark in the evening so cannot drive without my phone. I need my phone to open my complex gate at my home, there is no other way to enter or exit the complex, this morning i had to wait for someone else to leave to get out.
I need my phone. Now Vodacom Cape gate, Brackenfell tells me I must bring my new phone in and they will send it away for up to 3weeks and if they find a system fault they will replace it / fix. I cannot be without a phone for 3weeks. Also I have lost my trust in this phone so do not want it fixed.
Also I am not sure whether this is a P8 issue and therefore I might need to rather look at a G8 or mate or similar.

I am really disappointed and hope you could assist by possible calling the outlet and authorizing that they give me a new phone?

My hard earned cash are being debited from Jan 2016. In 2013 I took a contract of 500mb with Altech in 2015 I renewed the contract, the sales pitch it will cost a bit more for a 2gb contract I agreed . Every month they deducted the relevant amount . In Jan the nonsense started .This relates to a WASP that's been running for the past few months without my knowledge and because of this scam thousands was debited from my accounts. I have to admit I have not been checking my monthly debit orders until March when I noticed Altech wants to debit my acc with R2700. I queried Altech they advised that I should have a close account and not open otherwise I don't have a limit as to what the service provider charges me.I completed the migration forms and faxed it through. Also they mentioned the reason for the excessive bill a wasp was running I requested a cancellation of the Wasp clients. Altech confirmed it's be done they gave me the detail how I can do it also on the device. I tried it at home and it gave me the answer I was not subscribed to OPT OUT, but as Altech gave me assurance they will do it on their side I was not concerned and it will be sorted .Until another two months of WASP was charged to my account of R2500 again and April R3300!.Finally after calling and not getting any resolution I walked into Vodacom Eastgate on Friday and discussed the matter with consultant (Dikeledi) she could not help me as I have to contact the 3 wasp counterpart's myself to cancel the wasps. She also mentioned my account was never migrated to a TOP up (closed account) and there was no limit as to what the Service provider or wasp parties can charge. Now with the credit personal act how the hell can they not put a limit on my account? They (Altech/VODACOM and WASPS subscribers) are all a lot of crooks and I want my money back equalling +-R10 000 over the past few months. I am waiting for a response as to why the product that was sold was not explained in detail as I only wanted a 2gb data and the system to advise that I am out of data once the 2gb was depleted. Secondly the wasp business I never received any double opt out confirmation and up until now I am not aware that I had WASPS running in the back ground. This was never explained that I should take a Top up to have the system kick me out if we depleted the 2gb

Two weeks ago I posted a complaint on hellopeter stating the following:

"last year my cell phone upgraded and I took a huawei p7. A month later I noticed that my phone had warped but it never fell or got damaged in any way. I was going to return it but I was busy with work so I had to wait until I was free. A week later the phone just switched off and it couldnt switch on again. I managed to go the next to try and return it to vodacom or even have it repaired. I was told that they could not replace it or repair it because it was not a mechanical problem or some sort. They said that it probably warped in my pocket and that it is not their fault. This is ridiculous! Then put a sign on the box stating that the phone cannot be kept in your pocket! I had a million other phones before this that never warped because of it being in my pocket!
I litrally had the phone for a month and now im paying a 2 year contract for a phone that cannot be used!"

Clearly they do not take me seriously because i'm still waiting on a response and I will not stop sharing this post until somebody contacts me!

Hi, i have sent my device in for repairs not so long ago for repairs at the Vodacom epair center in Polokwane Limpopo, and my device was returned un-repaired even though the warranty is still active, and i only have a week left on the warranty now. My device Sony Experia Z3 was sent in for repaired previously when the contract was held by Altech Autopage, and it was repaired without any issues, in fact they told me they replaced the device wit another one and gave me proof of the replacement. In April this year when my device went in for repairs after giving problems, vodcom said that the device is beyond economical repair but refuses to replace the device. They claim that the water indicator is active in the device even though the Experia Z3 has one of the highest water resistance ratings. So i asked them for proof that the device was exposed and damaged by water exposure as they claim, because i cannot just take their word that it is in fact damaged by water. I have requested this about a 14 days ago and still dont have any reply from them. my devices warranty is about to expire and I think this is very unfair of them as this is a water resistant phone. After two or three weeks of emails back and forth with someone called Granny at Vodacom repairs Esculations asking to see a diagnostic report which they did not want to send to me, they kept asking me to send the device in for a second assesment, but first wanted to see the first assesment report, I recieved an email from Granny saying my device was never assest, This means that when they first had my device in for repairs they just looked at it and without even testing it came to the conclusion that the device has water damage and beyond economical repairs. So now that the warranty has expired and after i have already tried other means of repairing my device, now they tell me that my device was never assest, vodacom just cheated me out of a full years subscription, now i have to pay a full years subscription for a phone that they refused to repair. This is totally unfair and un-professional of them.