Vons review: Inconsistent customer service

Why is it so difficult for so many employees at the Vons store in San Luis Obispo to say "hello" and "thank you". Service at that store is so inconsistent. The remodel is wonderful but I prefer shopping a other grocery stores in town because of their consistently good customer service.

I was at the Vons San Luis Obispo store on 2/13/2013 and my cashier, Deena ( a Supervisor?) did not acknowledge me or thank me at all. Her entire conversation was with a co-worker. I understand we all have bad days and get busy with other things, but if supposedly the customer comes first, a simple "HI" or "Hello" and "Thank You" at the end of the transaction is all I ask for. I do not expect to engage in conversation.

I have to say though that there are some long-term employees in that store that are friendly, courteous and always acknowledge me as a customer who has been going to that store for almost 12 years. If other stores like Costco and Trader Joe's can provide excellent customer service why can't Vons?