VRL Logistics / VRL Group’s earns a 1.1-star rating from 40 reviews, showing that the majority of customers are dissatisfied with logistics services.
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Not receiving my materials
I am booked 12/4/2024 still not reached, please due to action 23/4/2024. My work is not doing all work, stopped still one week. I am loss 50,000 above money.
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Delay in delivery of material
Dear Sir,
Our Supplier has Booked the Material From Delhi to Kalsipalayam Branch Against LR NO [protected] DT:24/11/2023.
But Still it has not Reached Kalasipalyam, Why is the Delay?
We are Taking Regular Follow Up but no Proper Response, no one is taking Seriousness.
We Request you to Kindly Deliver the Material Immediately Today Itself.
Waiting for your Early Reply.
Thanks & rgds
JINANICA TELECOM PVT LTD.
Non availability of material in time.
One consignment number [protected] was booked by Krishan Ghar new delhi to Krishan agri enterprises Agarpara Kolkata on 16th of November. Today when I enquire about the same I found the booked metireal has been laying on the New Delhi godown till date.
Due to late delivery of metireal I will lose my clients and order to surve. It will couse 102400 INR loss by the same. I need to know who will respond about it's?
Please confirm me within 24 hours otherwise I will go to make a complain in against of you to National consumer forum.
Claimed loss: 102400 INR.
Is VRL Logistics / VRL Group Legit?
VRL Logistics / VRL Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
VRL Logistics / VRL Group has registered the domain name for vrllogistics.com for more than one year, which may indicate stability and longevity.
Vrllogistics.com you are considering visiting, which is associated with VRL Logistics / VRL Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While VRL Logistics / VRL Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 40 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- There was some difficulty in evaluating or examining the information or data present on the vrllogistics.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
- We found that the technical contact email address for VRL Logistics / VRL Group is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- The use of a free email address for contact on vrllogistics.com may be a red flag indicating potentially unreliable or fraudulent activity.
Cartoon damaged
Dear sir
consinement no,-[protected]
receved date- 09/09/2023
mera mall faridabad se aaya maine rajnandgao me receved kiya 6 cartoon fully damaged huwa mila jisme oil ke dibbe the mera pura 10000 ka nuksan ho gaya eske pahle bhi bahot damage saman mile but maine kabhi complaint nahi kiya tha kyu ki kam nuksan tha esliye but abhi jyada ka nuksan huwa hai ,
mai aap ka monthly customer hu mere complaint ka aap log solution nikaliye.
Name- krishna thakur
add - word no.26
hamalpara
rajnandgaon (cg)
pin no.- 491441
mob no - [protected]
Regarding claim settlement of ref lr no.[protected] of fillchem global (consignee)
mail send TO: Malerkotla Branch: [protected]@vrllogistics.com,
Mail Sent TO: Alwar Branch : [protected]@vrllogistics.com
Mail Send in CC: Customer Care : [protected]@vrllogistics.com
Reply Yet Not Received from VRL Logistics Staff.
To,
VRL Logistic Ltd.
Booking Branch : MIA - Alwar ( Rajasthan)
Concerned Person: Mr. Anubhav JI
Mob. [protected]
VRL Logistic Ltd.
Delivery Branch : Focal Point - Malerkotla ( Punjab)
Concerned Person : Mr. Anil Ji.
Mob [protected]
Sub:- Regarding Claim Settlement of Ref LR No.[protected] of Fillchem Global (Consignee)
Dear Sir/ Madam
On Dated 14.07.2023 a shipment of Calcium Chloride quantity One Ton ( 25 Bags of 40 KG Each) was booked by our Consignor M/s Roop Krishnam Minerals from your Alwar Branch . On 20.07.2023 when our employee reached your Malerkotla branch to take the delivery of this material, it was not in good condition. Our staff person informed us that material is completely wet and none of our use now. When we talked to the concerned person at VRL Malerkotla branch, they told us that it happened as there was flood in Ambala Region. We refused to take the delivery of this shipment because the material was completely wet, stained and none of our use. (Images enclosed)
Malerkotla branch has informed us that they have submitted photos of damaged material via email to Alwar Branch and only the booking branch can process the claim process and they will provide all claim formalities for the same. Yesterday, when we talked to the Alwar Branch for a claim they clearly told us the material was in good condition when it was booked from here and the delivery Branch will provide a claim to this shipment. Please suggest to us how to get further with the claim process and whom to contact.
We request VRL Logistic Ltd Alwar or Malerkotla Branch. Kindly sort out the matter on top priority.Our material price was of Rs 14986/- which we have paid to Consignor. (Copy of Invoice Enclosed) Kindly arrange to provide claim of Rs 14986/- as soon as possible
If any information is required to process this claim, feel free to contact us.
We hope for a positive reply from your side.
Thanks & Regards,
Fillchem Global, Mohali
Rishi Gupta ( Manager)
Mob:+91- [protected]
Email- [protected]@gmail.com
Address; HO Plot No. D-174 Industrial Area Phase 8B
SAS Nagar ( Mohali) Punjab 160055
Branch Address; Shop No. 1 Vill. kakkarwal, Barnala Road
Dhuri ,Distt Sangrur Pin 148024
Desired outcome: Claim of Rs 14986
Behavior of staff
I went to vrl shikaripur branch to book item to banglore at 10.00am but your staff asked me to come after as am busy, so after 12pm I went to branch but at that also he was busy wiih some his work and did not respond, after waiting 45 minute he responded rudly, sir I am businessman and my time is also valuable, it should be aware to your staff, and he should suggest what is the formality to book the item, but your staff said you dont know, how many time I should tell you, is it that you teach your staff, I felt ashamed as iam also a reputed man in shikaripur,
Uncivilized employees an unprofessional
In particular to state they treat customer with no minimum respect, no questions or queries can be asked they abuse you for raising, employees are too old to perform and zero empathy, I have never experienced a work station just pretending like they working hard for no reason, blame games like kids, unsual reactions, they so happy to give complaint number, no customer service, I waited 4hrs for no reason, even after getting al documents required and tracking details, worst experience demand can't make organisation to treat customer with no respect, this behaviour of employees state company status (hoodi)
Desired outcome: average we book 35bookings a month u been treated like [censored] , since company is not gonna take action i am going to file a complain in civil with al proofs needed
Miss parcel
Date : 20.4.2022 from : mohali to : delhi tpt inward entry on 24.4.22 the above parcel was not located at your delivery godown and we were kept waiting from 12 noon till 3 p.M. But still we were not able to recieve the delivery on 28th of april and were told to leave as they will inform as soon they find the parcel. This was a very urgent consignment for us due to which we have faced huge loss and appeal to the transport ahtorities to compensate our loss.
Damage goods and misbehaviour
04-04-22 booking date,
LR no.[protected]
Desired outcome: Rajkot
Late departure
Late departure from banglore, up to 90 minits.
Not received parcel
Your employees told me,you are not my regular customer so I am not received your parcel
Damaged goods
Continuously received two times Damaged and broken goods... badly damaged, due to your negligence my products are damaged...
You have to know about this how could a good transport deliver goods to their customers... We are paying for good services and not for getting financially and mentally harassment.
We received goods after 12 days at my place. Material all damaged
Kindly clear my issue..
BOOKING DATE ; 26/11/2021
LR NO ; [protected]
courier missing
We have filed a complaint on 20th october regarding courier missing but so far we have not received any information from your end. The details are below
booked from sai maruthi ag -hubli to Devashya communication-Sullya
GC No-[protected]
booked date-16/3/21
And we are not getting any positive information from your staff of hubli
Sai maruthi agencies
Shetter lay out
Hubli
[protected]
Demage parcel and resh behaviour
My Parcel was delivered in VRL logistics office on 10/10/2021 food product and they had kept in store room till 16/10/2021 and goods was damage by rats it worth of 3138rs lr no [protected] I want my recovery amount for the demage of goods and the manager of VRL logistics was rude and behaviour was bad not responding ! dhanalaxmi dryfruits and sweets Karwar uttarkannada 581301
Desired outcome: Recovery of demage goods
Parcel
Sir please help me.call me:=[protected].lr no1034324150
Cheaters - they will lie about the rates and weights
I spoke to this guy whose number is 8951568345
He told me the rate was Rs. 85 per kilo including GST & Packaging to move stuff from Bangalore to Bombay.
Then he sent packers to pack and move my luggage. He did not carry a weighing scale at this point. And told me he will let me know the weight of the luggage by end of day.
He then calls me and tells me the total weight is 180 kgs, to which I told him it is not possible. He told me now I had no choice but to pay 19000 INR (approx).
Now when the boxes arrive, I check the weight which is also mentioned on his own receipt which is 120 kilos. And he says I can file a police complaint even then they will not refund the money they have wrongfully taken from me.
It says a lot about the company.
I am also attaching the receipt so you know.
Please do not book them and DO NOT USE VRL Courier's services. They are fraud and cheaters and will con you. I hope this review helps you make a better decision. I totally recommend not opting for their services.
Desired outcome: Need a refund
Consignment exchanged by vrl
We have booked two consignment on 16.1.2021. Llr no; [protected] and [protected]. Addressed max gears, sangli and Dj electronics Bangalore. On these two consignment boxes llr nos wrongly mentioned by vrl koppal and sent opposite boxes to each parties. Now vrl koppal is not responding to get back these consignments or delivering correct boxes to each parties.
Desired outcome: To be delivered correct boxes to each parties.
Goods not received
Last saturday, i've sent a consignment from chennai tpt (cnitpt) branch of vrl logistics to trivendrum north (tvmnr).
When the consignment reaches me on yesterday (09/09/2020), a product (helmet number lock worth rupees 450) was missing from my consignment.
Lr no : [protected]
Booking date : 05/09/2020
(please check the cctv footage on the above date around 2pm - 3pm)
I've reached out to the booking office cnitpt vanagaram chennai, i'm not getting a proper response from them regarding the missing item.
Goods not received
a parcel booked at Davangere on 04.07.20 LR No. [protected], when i tracked it shows that parcle reached new cotton market, hubballi on 06.07.20, so i went to take parcle but in NCM office says that only GC received, parcel was short and yet to come, so kindly trace it
[protected] : 22/5/2020 from ekambarakuppam to okhla
Dear VRL Group,
I have been talking to VRL Customer Service many times but no response is being received. our two consignments are missing from many days and cannot be tracked.
[protected] : 22/5/2020 from EKAMBARAKUPPAM to Okhla
We have been working with VRL group from last 2 years but it never happened. But if there is any issue then they should tell us and when our consignment will reach, it
Should be clear. So that we can work long term in the future.
On the same day, the second vendor sent the goods by V express for Okhla office and got the goods .
Please check & advise.
Regards
Sandeep
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Overview of VRL Logistics / VRL Group complaint handling
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VRL Logistics / VRL Group Contacts
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VRL Logistics / VRL Group phone numbers+91 83 6223 7511+91 83 6223 7511Click up if you have successfully reached VRL Logistics / VRL Group by calling +91 83 6223 7511 phone number 9 9 users reported that they have successfully reached VRL Logistics / VRL Group by calling +91 83 6223 7511 phone number Click down if you have unsuccessfully reached VRL Logistics / VRL Group by calling +91 83 6223 7511 phone number 10 10 users reported that they have UNsuccessfully reached VRL Logistics / VRL Group by calling +91 83 6223 7511 phone number+91 83 6223 7512+91 83 6223 7512Click up if you have successfully reached VRL Logistics / VRL Group by calling +91 83 6223 7512 phone number 4 4 users reported that they have successfully reached VRL Logistics / VRL Group by calling +91 83 6223 7512 phone number Click down if you have unsuccessfully reached VRL Logistics / VRL Group by calling +91 83 6223 7512 phone number 4 4 users reported that they have UNsuccessfully reached VRL Logistics / VRL Group by calling +91 83 6223 7512 phone number
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VRL Logistics / VRL Group emailscustomercare@vrllogistics.com100%Confidence score: 100%Supportcltro@vrllogistics.com94%Confidence score: 94%dlimo@vrllogistics.com93%Confidence score: 93%feedback@vrllogistics.com91%Confidence score: 91%support
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VRL Logistics / VRL Group addressGiriraj Annexe, Circuit House Road, Hubballi, Karnataka, 580029, India
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VRL Logistics / VRL Group social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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